Operations Manager Human Resource
Resume:
Evanson Elie ************@*****.***
Work experiences:
*Full Time student attending Cambridge College- Bachelor's Degree in Business Management and Administrations, June 2023 graduate
Melrose-Wakefield Hospital & Lawrence Memorial Hospital 06/14- 07/21 Operation Manager of Environmental Services and Patient transport As the Operations Manager/ Asst. Director of Melrose Wakefield Hospital, Lawrence Memorial Hospital, Regis School of Nursing and Regis School of Radiology on the operational side, my key responsibilities and duties included managing the operational reports meetings & Daily bundles for my departments and the human resource procedures & training. I was part of the EOC board that managed the Joint Commission visit, and we would conduct various inspections throughout the campus. I handle all aspects of the operation when the Director is out of the office or on vacation. I served as interim Director with 100% responsibility of the entire operation including my actual role with the director for 3 months while he took a medical leave of absence, I held the 2nd highest rank within my department. I was part of the Covid emergency team and planning board that developed all the new protocols we have in place currently regarding handling all aspects of Covid. I handle the planning for all educational meetings and speciality programs regarding any form of projects including floor care & repairs, constructions projects, etc. I took part of the executive team regarding the operations, needs, and concerns of the department. I managed the operational needs of the entire Grounds & Buildings jointly with the faculty teams. I also managed the call center and transport department also, within all the departments I had about 120 total employees from 4 different site locations to manage. I was in charge of maintaining and ensuring the department budget every quarterly by financial reporting spreadsheets. I coordinated the tasks and daily duties for all shifts (1st, 2nd, and 3rd) and the front-line staff. I was responsible for the Operational Reports meetings & Daily bundles conducted amongst the leadership team. I handled the Human Resource procedures & training for my departments, and Joint Commission visit.
Daily operational objectives and responsibilities:
● Maintaining a solid operational performance for both Hospital locations, daily duties included prioritizing numerous tasks and delegating them to appropriate employees.
● Prioritize work and manage multiple emergent demands by working independently and as a team. Develop and achieve unit goals on health, safety, cost, and quality.
● Ensure all healthcare and regulatory agency standards and programs are met while continually monitoring the operations, completing assessments, and developing necessary action plans to provide optimal managed services and drive patient and customer satisfaction while applying strong analytical and problem-solving.
● Ensured compliance with all safety standards was met by regulations at local and state levels.
● Coordination of outside services (i.e. Pest Control, Window Cleaning, Medical, and Solid Waste, Document Destruction, and Recycling program). Evanson Elie ************@*****.***
Daily management objectives and responsibilities:
● Ensured the continuous improvement of patient satisfaction scores which included negotiation, and conflict resolution.
● Interacts with Client Management and maintains effective client and customer relations at all levels with the client organization, including conducting rounding. Identifies service expansion opportunities.
● Maintain strong leadership for the overall direction of all Managers, Supervisors, and front-line employees, while ensuring all employee development, engagement, and compliance with human resource-related policies and standards, including conducting applicable rounding with the Executive team in random Clinical and Non-Clinical departments through the hospital umbrella based on the reports.
● Project management for various projects throughout the hospital locations. Daily Human Resource tasks, Payroll & Purchasing, and other management/ leadership responsibilities:
● Developed operational component forecasts and can explain variances. Responsible for components accounting and weekly payroll functions.
● Weekly shifts, Vacation time, PTO-S/U staff scheduling. Payroll processing manually with time cards and Kronos systems.
● Ensured consistent application to all the Healthcare operating systems.
● Ensured compliance with all contract obligations was up to standards and pricing.
● Responsible for all the department budgets, reporting weekly and monthly financial information to the regional VP President and corporate.
● I conducted staff education manual/materials, training new and current employees, hiring, onboarding, budgeting reports, Disability issues, FMLA, Short/Long-Term related matters. I regularly purchased and managed all the inventory supplies with all the department equipment that was used for the operation.
● Communication with staff, administration, and other departments to develop and strengthen employee relations while creating a variety of different onboarding tactics for current and new employees through internal marketing.
Bilingual: Spanish & Haitian Creole - Fluent
Education Background
Boston University School of Business Boston, Ma
Master's Degree in Business Management (currently attending, graduate date 2024)
*Currently attending Full Time at Cambridge College Boston, Ma Bachelor's Degree in Business Management, June 2023 North Shore Community College Lynn, Ma
Associate Degree in Business and Management 2019
Evanson Elie ************@*****.***
Lincoln Technical Institute Somerville, MA
CompTIA A+ and Network+ certifications 2013
Bay State College Boston, MA
Business, Marketing and Management course, Certificate program 2010 Skills:
Management (10+ years) • Construction management (10+ years) • Multilingual (10+ years) • Multiple locations management (10+ years) • Human resources management (10+ years) • Business operations (10+ years) • Administration management (10+ years) Healthcare management (10+ years) • Conflict management (10+ years) • Recruiting (10+ years) • Hospital Experience (10+ years) Business Development (10+ years) • POS (10+ years)• Budgeting (10+ years) • Leadership (10+ years) • Inventory control (10+ years) • Profit & loss • Microsoft Office
(10+ years) • Business management (10+ years) • Business administration (10+ years) • Business analysis (10+ years) • Account Management (10+ years) • Environmental Services (8 years) • Hotel experience (6 years) • Human resources (10+ years) • New implementations or enhancements for projects (10+ years) • Employee relations (10+ years) • Finance & Accounting
(10+ years) • Hospitality management (10+ years) • Succession planning (10+ years) • Financial acumen • • Senior leadership (10+ years)
My responsibilities and experience:
● Project Management & leading large and small teams or groups.
● Great communication & interpersonal skills, problem solving and conflict management.
● Propensity in working with cross-functionally teams or groups of all different sizes.
● Strategic Thinking & Planning Skills and Workplace Culture Development Skills.
● Exemplary project coordination skills on small and large-scale projects or programs.
● Excellent organizational skills including attention to detail.
● Human Capital Development Skills, Business Management & Leadership Skills.
● Highly accomplished in managing multiple tasks and prioritizing activities or goals.
● Expert experience & skills in employee relations, Onboarding, Scheduling, and Payroll processing.
● Experience in worker's compensation and Family Medical Leave Act (FMLA)
● Ability to coordinate multiple interfaces initiatives, both internally and externally.
● Skilled in anticipating, timely escalating issues, and defining appropriate action plans.
● Mastery in working autonomously to efficiently and effectively provide status reports.
● Participation in routinely data management activities & oversight, data review. Analysis (clinical & business operational) to propose actions and a remediation plan.
● Excellent written and verbal communication skills also a great communicator on issues dealing with a variety of different types of proposed action plans.
● Experience in the management of vendors for outsourced projects or tasks. Work style: Reliability — Proficient Teamwork: Interpersonal skills — Proficient Social media — Proficient Sales skills — Proficient Customer service — Proficient Tendency to be reliable, dependable, and act with integrity at work Proficient Evanson Elie ************@*****.***
General manager (hospitality) — Proficient Attention to detail — Proficient Solving group scheduling problems and reading and interpreting P&L statements Proficient Responding to challenging team situations at work Proficient Work motivation — Proficient Management & leadership skills: Planning & execution — Proficient Planning and managing resources to accomplish organizational goals Proficient Identifying differences in materials, following instructions, and detecting details among distracting Information System and Database- Proficient Project timeline management — Proficient Prioritizing and allocating time to effectively achieve project deliverables- Proficient Basic maintenance and repair — Proficient
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities- Proficient Management & leadership skills: Impact & influence — Proficient Management & leadership skills: Impact & influence — Proficient Choosing the most effective strategy to inspire and influence others to meet business objectives
-Proficient Level of motivation and discipline applied toward work--- Proficient Supervisory skills: Motivating & assessing employees — Proficient Motivating others to achieve objectives and identifying improvements or corrective actions- Proficient Knowledge of social media techniques and analytics interpretation Proficient Customer focus & orientation — Proficient
Influencing and negotiating with customers --Proficient Responding to customer situations with sensitivity Proficient Identifying and resolving common customer issues ---Proficient Choosing the most effective strategy to inspire and influence others to meet business objectives-Proficient
Certifications and Licenses
Microsoft CompTIA Certified: A+ & Network Support Technician Certification, since 2013 Desktop Support Technician, hands-on computer interaction: Install, modify, clean, and repair monitors, keyboards, mice, central processing units (CPUs), printers, and other peripherals. Troubleshoot problems and provide technical support for software and hardware. Knowledge around desktop hardware, software applications, operating systems, and network connectivity. Problem-solving & Resolve problems while maximizing efficient use of computing resources. Teamwork – Work well in a team-oriented environment. CompTIA A+ Certification June 2013 to Present CompTIA A+ is a performance-based certification that supports the ability to connect users to the data they need to do their jobs regardless of the devices being used.
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