Angela Steward

Glenn Heights, TX ***** 318-***-**** ad1m2m@r.postjobfree.com

SUMMARY

Veteran in corporate security with over a decade of experience including, customer service, conflict resolution, CCTV, access control, badge administration, recruiting, on/offboarding, and project management.

SKILLS

IT Security

Hardware Configurations

Technical Troubleshooting

Microsoft Office 365 Deployment & Administration

Operating System Installation

User Training & Support

Preventative Maintenance

Customer Service

TCP/IP Communications

Directory Services

Infrastructure Server Management

Documentation & Reporting

Windows and Linux Filesystems Navigation

EDUCATION

June 2020

GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE, MERIT AMERICA

Skill development included:

o Technical support: installing & configuring computer hardware, software, and networks

o Computer networking: standard protocols for TCP/IP and network services (e.g., DNS)

o Systems administration: server management and user & information management

o IT security: evaluating potential risks and utilizing encryption algorithms and techniques

o Office 365 Administration: deployment, troubleshooting, and security & compliance

March 2010 - January 2012

BUSINESS ADMINISTRATION AND MANGAGEMENT, DEVRY UNIVERSITY

Minor is in Criminal Justice. 107 hours completed.

January 2008 - January 2010

ASSOCIATE DEGREE, EVEREST COLLEGE

Degree is in Criminal Justice. President or Dean’s List every Quarter and graduated with a 3.96 GPA.

ADDITIONAL SKILLS

Jira: ● Confluence ● Agile ● Active Directory ● AWS (Amazon Web Services) ● Microsoft Azure

Security Frameworks: ●HIPAA ● NIST ● MITRE ATT&CK ● PCI ● SOX

EXPERIENCE

December 2021 - Current

Production Responder, Presto Consumer Products

Ensure associates complete production orders in timely and efficient manner.

Train new associates on production, safety, and policies in department.

Operate electric and manual pallet jacks, electric pallet wrappers, and other equipment needed to perform job tasks.

July 2020 – December 2021

PSE MAIL PROCESSING CLERK, U.S. POSTAL SERVICE

Prepared mail to load into carrier trucks

Loaded and operated machinery for mail processing, sorting and canceling.

Checked items' addresses to make sure they are legible and correct.

January 2020 – July 2020

SAFETY AND SECURITY OFFICER, LEWISVILLE ISD

Promote awareness of campus safety, maintain radio dispatch equipment, and follow emergency protocol while patrolling buildings and parking lots.

Security point of contact for students, visitors, and staff.

Respond to complaints, coordinate crowd control during games and events.

June 2020 - September 2020

CELL PHONE REPAIR TECH, UBREAKIFIX

Diagnosed, troubleshooted, and repaired Apple as well as Android cell phones.

Traveled to customer location and completed repairs at customer’s home or business inside company repair van.

Kept track of all devices and inventory while safeguarding all van stock.

Utilized the point of scale system to maintain an accurate record of customer information and real-time status of each repair.

January 2019 - January 2020

LOSS PREVENTION ASSOCIATE, FAIRMONT HOTELS

•Ensured the overall safety and security of the hotel guests, Colleagues and hotel premises

•Acted as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance

•Responded to all emergency situations and provide First Aid and C.P.R. as required

•Reported and investigated occurrences of accidents, complaints, criminal activity, and crisis situations

•Conduct departmental key control audits and maintain key control records

March 2019 - September 2019

SAFETY AND SECURITY OFFICER, METROCARE SERVICES

Performed safety and security patrol, documented and mitigated hazards.

Responded to non-police emergency calls to include (but not limited to) fire & security alarms, hazardous material spills and leaks, pedestrian, or vehicular traffic control.

Performed safety inspections to include (but not limited to) fire equipment condition & safety hazards.

Resolved conflicts or confrontations between agency staff, visitors, individuals served, or other persons at assigned sites.

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SECURITY PROJECT MANAGER, RUIZ PROTECTIVE SERVICES

·Kept track of ongoing projects and ensured that they were accomplished within specified time duration.

·Drafted emails, project rapports and presentations for the organization and the clients.

·Coordinated officers’ weekly and monthly schedules through HQ software.

·Trained and developed new employee communication and awareness skill levels.

October 2015 – July 2016

SITE COORDINATOR, KIDS-U

Posted to social networks activities that the program was having.

Assisted parents and community with getting SNAP, TANF, Medicare, and Medicaid Benefits.

Ensured tutors followed daily curriculum and assisted kids with homework.

October 2010 - August 2015

SECURITY OPERATION CENTER MANAGER, G4S SECURE SOLUTIONS

Maintained access control using CCTV to monitor exterior doors, building perimeters and sensitive building areas.

Dispatched, coordinated, and supported security personnel in responding to Emergency and Non-Emergency events.

Maintained access control using CCTV to monitor exterior doors, building perimeters and sensitive building areas (data centers, executive areas, ATM machines, etc); Acknowledged forced open and held open alarms; monitored badge activities using C-Cure and Avigilon software; Verified access; Provided momentary door unlocks and access to card-reader doors and garage gates.

LICENSES

August 2008

PRIVATE INVESTIGATION LICENSE, STATE OF TEXAS

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