CONTACT ME WORK EXPERIENCE

EDUCATION

*-** ******** ******

Sudbury, Ontario Canada

P3C 3G5

ad1m2g@r.postjobfree.com

+1-249-***-****

Cambrian College of Arts and

Technology

San Pedro College of Business

Administration

Global Business Management

BS. Accountancy

Ongoing

1995 - 2001

SKILLS

2008 - 2021

Rizal Commercial Banking Corporation

Proprietor - RD Tech Motorcycle Parts and Accessories 2005 - 2008 C u s t o m e r S e r v i c e

Richard

Palo

Strong leadership and team

management abilities

Excellent communication and

interpersonal skills

Proficient in customer relationship

management (CRM) systems

Problem-solving and conflict-resolution

skills

Strategic planning and execution

Fluent in English

Led a team of Max 9 and Min of 4 customer service representatives, ensuring optimal performance and providing coaching and training as needed. Developed and implemented customer service strategies to enhance customer satisfaction and loyalty, resulting in a 25% increase in customer retention. Streamlined processes and workflows to improve operational efficiency and reduce customer wait time by 20%.

Conducted regular performance evaluations, recognized top performers, and identified areas for improvement, fostering a high-performing team culture. Collaborated with cross-functional teams, including sales, marketing, and operations, to enhance customer experience and resolve complex issues. Developed and implemented a comprehensive training program for new hires, resulting in a 25% reduction in onboarding time.

Monitored and analyzed customer feedback and market trends to identify opportunities for service improvement and product development. Ensured compliance with banking regulations, policies, and procedures, minimizing risk and maintaining a secure and trustworthy environment for customers. Objective:

Highly motivated and results-driven Customer Service Manager with 14 years of experience in the banking industry. Currently an international student pursuing studies in Global Business Management. Seeking a challenging position that leverages my expertise in customer service, leadership, and business management.

Customer Service Manager

Junior Trader/ Treasury Dept. Eastwest Banking Corp. 2006 Accounting Clerk - Alsalam Aircraft Co. Ltd. 2003 - 2004 School Bus Driver with Class B Driver’s License

Northway Bus Lines September 2023 to present

RICHARD CUSTOMER SERVICE PALO

ad1m2g@r.postjobfree.com

+1-249-***-****

2-24 Morrison Street

Sudbury Ontario, Canada

P3C 3G5

I am writing to express my strong interest in the position at your company, as advertised. With 14 years of experience as a Customer Service Manager in a Universal Bank in the Philippines, combined with my ongoing studies in Global Business Management as an international student in Canada, I am confident in my ability to contribute to the success of your organization. Throughout my career, I have consistently demonstrated my dedication to delivering exceptional customer service and driving customer satisfaction. As a Customer Service Manager at Rizal Commercial Banking Corporation, I successfully led a team of Max 9 and Min of 4 customer service representatives, implementing strategies that resulted in a 25% increase in customer retention. By streamlining processes and enhancing operational efficiency, I reduced customer wait time by 20%, ultimately improving the overall customer experience. In addition to my leadership and customer service skills, I possess a strong understanding of business management principles. My ongoing studies in Global Business Management have equipped me with a comprehensive knowledge of international markets, strategic planning, and cross-cultural communication. I believe that this combination of experience and education positions me well to contribute to the growth and success of your company. Some of my key strengths include:

Strong leadership and team management abilities

Excellent communication and interpersonal skills

Proficiency in customer relationship management (CRM) systems Proven track record in problem-solving and conflict resolution Strategic planning and execution expertise

Fluent in English and Tagalog

I am excited about the opportunity to bring my skills and expertise to [Company Name] and contribute to your commitment to providing exceptional customer service. I am confident that my passion for customer satisfaction and my ability to lead high-performing teams would make me a valuable asset to your organization.

Thank you for considering my application. I have attached my resume for your review. I would welcome the opportunity to discuss how my qualifications align with the needs of your company in more detail. Please feel free to contact me at your convenience to schedule an interview. I look forward to the possibility of joining your team and contributing to your continued success. Sincerely,

Richard P. Palo

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