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Call Center Social Worker

Location:
Chattanooga, TN
Salary:
14
Posted:
December 02, 2023

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Resume:

Cheryse K. Seburn

Chattanooga, TN 615-***-**** ad1m0y@r.postjobfree.com

Objective: To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills.

Skill Sets:

●Exceptional Verbal and Written Communication

●Organization and Planning

●Scheduling

●Attention to Detail

●Initiative

●Safety Awareness

●Customer Focused

●Professionalism

●Phone Etiquette

●Team Player

●Microsoft Word, Excel, and PowerPoint

Professional Experience:

Physical Medicine and Rehabilitation (PM&R) Technician Assistant / Washington DC VA Medical Center

●Organized work independently to schedule appointments and conducted daily review of active and pending consults for accuracy and disposition

●Coordinated with the patient care team to handle scheduling problems and deviations based on knowledge of clinic operations, schedules, and provider preferences.

●Responsible for ensuring clinic setup is closely monitored and all items are properly sanitized upon completion of use.

Social Worker Assistant / Washington DC VA Medical Center

Responsible for the everyday scheduling of appointments and follow-up communication within a 24-hour time frame.

Ensured the replenishment of office supplies and maintained cleanliness of office spaces.

Successfully documented veteran information for social worker review. Provided resourceful guidance to veterans upon request.

Aviation Maintenance Administration (AZ) / Plane Captain (PC) / US Navy Naval Air Station Oceana

Performed clerical and administrative tasks such as file management for Fighter Attack

(FA-18E) and Electronic Attack (EA-18G) aircraft.

Updated charts with trend data showing the reliability of aircraft and engine components within excel document. Identified damages and reported shortages of quality deficiencies.

Established and enforced clear safety policies to protect workers from injury through the use of daily issued work order documentation.

Education:

National Guard Free State Challenge Academy / Gunpowder, MD: High School Diploma

Chattanooga College Medical, Dental, and Technical Careers / Licensed Manicurist



Contact this candidate