OB

OWEN BALFOUR

ad1m0t@r.postjobfree.com 941-***-**** Punta Gorda, FL 33983

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Technical Troubleshooting

Network Security

End-User Support

Active Directory

CompTia Security+ Certification

Customer Service

Ticketing Systems

Problem-Solving Skills

Ramco Systems PUNTA GORDA, FL

Security Supervisor

11/2021 - 08/2023

Recorded required data for incident reports and files. Supervised property entrances and exits and monitored employee safety. Provided security team leadership and contributed to on-call duties. Secured premises and personnel by patrolling property and monitoring surveillance cameras.

Monitored entire facility using CCTV while simultaneously performing dispatch duties.

Toys R Us Port Charlotte, FL

IT Specialist

04/2015 - 11/2019

Updated software versions with patches and new installations to close security loopholes and protect users.

Disassembled computer systems to troubleshoot and resolve hardware issues.

Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions. Walmart distribution center Arcadia, FL

Orderfiller

11/2006 - 02/2015

Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions. Used handheld scanners to key in data for packages. Prepared products for packaging and shipping according to company specifications.

Used RF scanner to pick items from bins and complete orders. Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps. Charlotte Vocational Punta Gorda, FL

Some College (No Degree) in Web Design

Summary

Skills

Experience

Education and Training

Certified Comptia Security+ - 2023

Certifications

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