Customer Service Remote
Resume:
Delores Diaz
Uniontown, PA *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Quality Control Technician
Fourth Street Barbeque - Charleroi, PA
January 2021 to December 2022
Tyson food products inspect for any foreign materials and for quality of products seals and packaging all phases of manufacturing
Home Health Aide
Don Services
September 2015 to December 2021
Floor Supervisor
CMG - Uniontown, PA
December 2010 to June 2015
Customer service for USA Credit and Caribbean Cruise Lines Dispatcher/Customer Service
Apex Transportation - Elizabeth, NJ
October 1996 to November 2010
Dispatch, customer service business closed relocated to Pa Customer Service/Billing
Appert Trucking
June 1986 to August 1996
Customer service Billing handled all phases of customers inquiries OS and D Manifesting MAS 90 experience access experience heavy phone contact
Housekeeper/Front Desk Clerk
Saxony Motel - Elizabeth, NJ
March 1984 to June 1986
Small motel customer service and housekeeping front desk laundry Education
Diploma
Elizabeth High School - Elizabeth, NJ
September 1980 to June 1984
Skills
• Microsoft office, Excel, Quikbooks, access, Mas90 (10+ years)
• Home care
• Senior care
• Dispatching
• Laundry
• Caregiving
• Food preparation
• Alzheimer's care
• Cleaning
• Dementia care
• ADLs
• Patient care
• Meal preparation
• Data entry
• Computer literacy
• Customer service (10+ years)
• Billing
• Hoyer lift
• Medical office experience
• Personal assistant experience
• Vital signs
• Customer service (10+ years)
• Billing
• Billing (10+ years)
• Communication skills
• Time management
• Quality Assurance
• Quality Control
• Office Management
• Office experience
• Filing (10+ years)
• EDI (3 years)
• Operating systems (10+ years)
• Quality Inspection
• Customer Support (10+ years)
• Manufacturing
• Microsoft Excel
• Math
• QuickBooks
• Typing
• Administrative experience
• Organizational skills
Languages
• Spanish - Fluent
Assessments
Food service fit: Crew member — Proficient
July 2022
Measures the traits that are important for successful food service crew members Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient July 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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