THERESA LANGLOIS

*** ***** **** ** **** Brookfield, MA 01515 508-***-**** ad1lyb@r.postjobfree.com

Skilled ADMINISTRATIVE SUPPORT professional with 10+ years experience

working in a variety of office environments

Phone Skills

Communication Skills

Customer Service

Interpersonal Skills

Credit Checks

MS Excel

AS400

SAP

Coins

Pega Reach

MS Word

General Office Procedures

Office Equipment

Collections

Billing

Accounts Payable

Accounts Receivable

Training and Supervising Personnel

Insight-COCC

Telephone Etiquette

Data Entry

Deposits

Invoices

QuickBooks & Great Plains

Dac Easy Invoicing

IOL

Handling Customer Service Issues

Cuna

PROFESSIONAL EXPERIENCE

Fallon Health- Worcester, MA

Provider Service Specialist/Claims Processor 2020-Currant

Verify member information

Update all changes

Enter Data Entry

Contact provider for updates to provider data

Validate provider data

Update provider records in core record system

Verify entered data by reviewing corrections or re-election entering data

Document all provider data changes

Term locations/Create locations

Perform duties accurately and expedient in deadline-oriented

Process It Fits claims for reimbursement

C22 claims adjustment update

Process 1500 data and UB04 claims

Process It Fits Claims

Send out It Fits letters

Process claims to pay or deny

Issue call tracking cases

Worcester Credit Union – Worcester, MA 2018-2020

Collections Specialist

Made outbound calls to collect outstanding payment balances

Post credit card payments/Loan payments

Prepare late notices

Payroll deduction forms

Preauthorization forms

Work on the delinquent loans

Work on the Courtesy pay accounts

Dealer Track

Loan servicing/Collections clerk

Make court appearances

White Water – Charlton, MA 2015 – 2018

Administrative Assistant

Answered and triaged inbound customer calls

Enter/Submit payroll for 80 employees’

Cost Coding

Enter/Maintain billable report

Accounts Payable

Match up all Credit Card Receipts

Enter/Maintain the Company calendar

Take Credit Card Payment information

Distribute all incoming correspondence (paper, e-mail and faxes)

Saint-Gobain – Worcester, MA 2014 - 2015

Accounts Payable Specialist

Entered Invoices/Credit memos for payment

Match up PO’s to Invoices

Reviewed statements weekly, called vendors for missing invoices

Processed uploads that need to be completed weekly

Handled discounted and non- discounted vendors

Clearing GRIR Statement

Worked in MRBR daily

Entered data weekly for rents due for payment

Printed out mailbox daily, stamped and mail to on base

Work daily in IOL

Enter invoices in SAP

Liberty Mutual Insurance - Auburn, MA 2010 - 2013

Personal Sales Associate

Greeted and directed 50+ walk-in customers per day

Processed applications, forms, receipts, reports and other paperwork with accuracy and timeliness

Answered and triaged inbound customer calls

Updated reports using MS Excel

Distributed all incoming correspondence (paper, e-mail and faxes) to 30 employees

Researched and made outbound calls for customer / agent reassignments

Pioneer Consolidated – North Oxford, MA 1999 - 2009

Account Receivables Specialist / Credit / Collections

Conducted credit checks on all new customers

Processed billing and account receivable transactions for 500+ customers

Generated invoices for services rendered

Made outbound calls to collect outstanding payment balances

Handled deposits in amounts of $50,000 to $200,000 per day

Processed and completed all data entry for accounts payables, commissions and sales taxes

Book keeping

Reconcile receivables

PROFESSIONAL DEVELOPMENT

MacKinnon Training Center – Southbridge, MA

Business Office Skills

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