Jacqueline Benitez

Pico Rivera CA, *****

562-***-****

ad1ly4@r.postjobfree.com

Objective

To obtain a position that will allow me to gain knowledge and grow. SKILLS

Self motivated leader with organizational and prioritization abilities. Areas of expertise include, good thinking about decision making, leadership and fast learning, service-oriented as well as excellent communication and time management skills, maintaining great relations with existing customers, and problem solving. Handles tasks with accuracy and efficiency. Passionate and motivated, with a drive for excellence and to obtain a job with my skills.

Word Processing Microsoft Word 2007, 2010, 2019

● Letters, memos, flyers, table reports, resume, proposal mail merge, newsletters Presentations - Microsoft PowerPoint 2007, 2010

● Slideshow presentations on various topics

Desktop Publishing - Microsoft Publisher 2007, 2010

● Greeting cards, business cards, brochures

Internet Experience

● Information/ digital literacy and researching

● Social networkings, posting, adding pictures, video clips, Sharepoint Photoshop, editing pictures, combine, re-touch typing (40 wpm)

Organizing records, and taking patient visits to the doctor, answered calls and transferred them to who they were looking for (help participated in a clinic). EXPERIENCE

Carlisle Interconnect Technologies, Cerritos CA — Inside Account Representative

April 2022- Present

● Direct Customers to other facilities with a 90% satisfactory customer service.

● Written and verbal communication with customers through phone and emails.

● Goal setting and forecasting daily backlog for accounting.

● Ulitized SAP software daily in order to track pipeline activity and analyze sales trends.

● Ensured timely delivery of paperwork for both external and internal purposes.

● Efficiently formal quoting vendors negotiating pricing and determining proper sourcing methods on product category and discount margins.

● Receiving purchase orders and finalizing them to sales order confirmations.

● Responsible for resolving problems such as RMA’s.

● Serve around 20 customers and respond to their needs resulting in customer satisfaction 90%.

● Constant Excel use for company deadlines meets by improving and maintaining operational and profit objectives exceeding monthly sales.

● Worked closely with management, engineering planning and purchasing team to prioritized sales of high margin inventory.

April 2021-April 2022 Quality Inspector II

● Final inspects orders to be shipped to customers such as Comm Dev.(space parts) Honeywell,Raytheon, Boeing etc.

● Create a checklist,certification of conformance, final inspection articles, solderability testing and dimension checking.

● Interpret prints, drawing

● Perform continuous final inspection of each step using visual and automated inspection procedures.

● Tin dipping.

● Make sure parts are clean with no FOD.

● Use tools such as caliper, drop gauge and pop gauge.

● Trained to solder, scanning kits, drilling, back up line lead trained to run the line and input all data entry in the computer.

December 2016- April 2021 Assembler/Back Up Lead.

● 3 year back up lead on inputting all data in computer, running the line on flow line,trained to do board and morning meetings to meet the goal as well as doing assembly work with the line.

Customer Service Representative

(Safety Committee TEAM)

First Article Trained

5s Auditor

Internal Audit Certified

Soldering

Hallmark Aviation, Los Angeles CA — Customer Service MAY 2015 - November 2016

● Greet customers warmly and make sure they are comfortable.

● Adhere to corporate service standards in technical assistant functions.

● Responded promptly and answered/ resolved customer verification and processed applications, orders and requests.

● Provide customers with technical support using maintenance procedures.

● Worked with administration: forward requests and resolved issues to the designated resource by communicating with internal departments.

● Demonstrate solid ability to communicate with diverse groups.

● Focused on developing strong reports with customers, vendors and staff.

● Monitor company accounts to ensure payments to be up to date; vendor document maintenance; correspond along with vendors and react to inquiries.

● Data entry.

● Intermediate level in Microsoft Word, Excel and powerpoint. 99 Cents Only Stores, Pico Rivera CA — Sales Associate August 2014 - April 2015

● Floor working, greeting.

● Ensure that all merchandise and floor plans are fully and correctly implemented.

● Offer customer service in locating store merchandise.

● Cashier; Respond to customer inquiries and prepare vouchers for payment, deposit slips. Receipts and other related documents.

AWARDS

● Employee of the month

● Outstanding Achievement in Customer Satisfaction

● Metal for 3 years in Computer Academy

● Bright idea pin.

EDUCATION

Whittier High School — Diploma

SEPTEMBER 2010 - MAY 2014

College Prep

Cardinal Computer Academy 3 years

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