ARNOT HERON CET ASQ CSSBB (ASQ Certified Six Sigma Black Belt)

Senior Continuous Improvement and Change Management Project Manager

ad1lxn@r.postjobfree.com 1-414-***-****

American Society for Quality Six Sigma Black Belt Certification Number 3708

includes Lean, Enterprise Deployment, Process Management, Project Management, Six Sigma DMAIC and DFSS

A proven leader & group oriented self starter with excellent communication & application skills.

Increased throughput by 50%, increased employee effectiveness by and decreased defects by 80% while decreasing unscheduled downtime to less than 2 minutes/month on the Dana VC500 material line.

Managed 10 employees at CAE Industries including the Jarvik Artifical Heart and tele-medicine.

Was responsible for operations for customer test equipment & document management systems at CAE Industries including electronics & steel products.

Taught Change Management including GE Change Acceleration Process (CAP), ADKAR & the Kotter 8-step Method

Have extensive Customer Service background & experience.

Executed the design, development, analysis, and evaluation of VCP (Variable Cost Productivity) processes / projects that meet business standards, practices, procedures, product / program requirements and captured lessons-learned.

Established team goals and metrics, defined and executed team strategies and coordinated cross-functional VCP teams.

Wrote more than 100 proposals and contributed to proposals that brought in over $1 billion worth of business.

More than 20 Years in General Management, Operations, Project Management, Engineering, Quality and Process Improvement at:

Wisconsin Industrial Automation [ARC, RFI, C1, GEHC (6 years), NM, Merz and Phillips Medisize] Nov. 07 to Present

Dana Corporation (parts supplier for engines & generators) Apr. 04 to Nov. 07

Symphony Corp., Heron Systems & CAE Industries Ltd. Prior to Apr. 04

specializing in :

Change Management Project & Program Management Information Technology Management

Continuous Improvement Redzone System Leadership (RFI) Financial Management

Manufacturing Operations Training, Coaching & Mentoring Business Analysis

Factory Automation Lean Six Sigma Expertise Quality Control Consultant

Employee Management Customer Service Leadership Solution Architect

Engineering Leadership Supplier Management Maintenance Management

Stakeholder Management ISO Certification Expertise Communication and Interpersonal Skills

EDUCATION

Lean Six Sigma Master Black Belt from the International Quality, Regulatory Compliance & Continuous Improvement Association (IQRCCIA).

Holds American Society for Quality (ASQ) Six Sigma Black Belt Certification Number 3708.

Certified in Project Management as part of ASQ CSSBB certification.

Master’s courses in Counseling Psychology through the Alfred Adler Institute of Quebec (included Interviewing Techniques, Mediation and Conflict Resolution).

Passed GMAT (Graduate Management Admissions Test) for MBA (Master’s in Business Administration) program.

Audited MBA II: Advanced Topics -Telecommunications course at McGill University, Montreal.

Audited Software Engineering Masters course at Concordia University, Montreal.

Hold a CET (Certified Engineering Technologist) certification which incorporates continuous improvement, work simplification, statistical process control, project management, and technical IT technologies.

Electronic Engineering Technology at Nova Scotia Institute of Technology (Bachelors equivalent with emphasis in Electronics Technology, Work Simplification & Management Development).

Shainin Problem Solving for Manufacturing, Advanced Problem Solving for Manufacturing and Design of Experiments (DOE) courses.

Lean program completion of Wisconsin Lean Network,

Sigma Lean User’s Group and Best Practices Network member for several years.

CET (Certified Engineering Technologist) certification in Quality, Process Improvement and Project Management.

Xerox Excellence Supervisor Course and Time Management course [CAE Ltd.].

PROJECT MANAGEMENT SKILLS

Followed Six Sigma methodology to bring all projects in the last 20 years, in on-time, within budget, within scope (full functionality) and snag-free (zero defects). This covered dozens of projects (manufacturing & software development) for ten countries including multi-million dollar projects.

Experienced in Project Management, Service Program Management, Project Audits, Practice Management, Client Delivery, Business Development and IT Coordination.

Performed Project Staffing, Project Budgeting/Cost Management, Scope Management, Schedule & Time Management, Risk Management, Quality Management, Project Communications, Procurement, Project Administration, Deliverable Acceptance & Issues Management.

BUSINESS ANALYSIS

Experienced organizing, assigning and monitoring deliverables for large, complex projects in nature.

Have experience in requirements gathering, definition, business planning, data analysis, process analysis, business and functional requirements analysis, system design, testing, implementation and change management.

Experienced with documented software development methodology and understanding of all stages of project life cycle.

STRONG COMMUNICATION AND INTERPERSONAL SKILLS

Provided thousands of hours of training to companies from every continent in the world, taught in 13 countries utilizing several languages and wrote over 100 books and training manuals receiving excellent critiques in several content management systems.

Extensive knowledge of ISO 9001:2000 having taught internal auditor courses in Milwaukee.

Experience with MS Office (including MS Word, MS Excel, MS Access and MS Project), Minitab and other project scheduling, reliability, problem solving and quality tools.

COMPUTER NETWORK EXPERIENCE

Business Analysis – Provided Business Analysis & Data Requirements & Reports Consulting/Training to governments from over a dozen countries including the U.S. Army, Air Force & Navy, NASA & the FAA in addition to consulting for the State of Wisconsin, Milwaukee County, Dane County, University of Wisconsin & the City of Milwaukee.

Network Operations – (1) Led several network projects, (2) Recommended solutions to network strategy and security issues, (3) Developed detailed network specifications, (4) Administered, installed, configured, troubleshot and repaired network server systems, (5) Performed website and intranet installation, configuration, and maintenance, (6) Planned and implemented network security measures, (7) Built firewalls, (8) Managed host security and file permissions, (9) Created backup and disaster recovery plans, (10) Ensured file system integrity, (11) Coordinated, documented and reported on investigation of possible network security violations

Network Analysis & Design – (1) Evaluated and recommended purchases of network hardware, peripheral equipment and software, (2) Investigated user problems, (3) Identified the sources, (4) Determined possible solutions, (5) Implemented and tested solutions, (6) Analyzed performance, (7) Identified areas of concern and formulating action plans, (8) Created and maintained documentation of network configurations and processes, (9) Conducted post-deployment monitoring and testing, (10) Planned, tested and executed upgrades when required, (11) Administered LAN/WAN security, antivirus and spam control measures.

DevOps: Coordinated Development Operations (DevOps) which included (1) managing continuous integration, (2) versioning of source code, (3) branching strategy, (4) handling workflow setup, and (5) deployment to different environments through automation.

E-Commerce - Developed Web/E-Commerce sites for Governments & Corporations including development with Allaire ColdFusion, MicroSoft ASP (Active Server Pages), BEA WebLogic & IBM WebSphere.

Experienced in agile development and software testing at GE reducing regression testing time by more than 50% through the use of automated testing.

Led rapid improvement (i.e. Kaizen) events, mapped and documented Key Performance Indicators (KPIs) and workflows, observed and timed work tasks, captured and analyzed metrics, and performed analysis and facilitation to achieve objectives including projects from each of the following six categories: (1) Continuous Flow, (2) Supermarket Pull (kits), (3) Quick Change-over, (4) Demand leveling, (5) Reliability and (6) Repeatability.

Created and facilitated cross-functional teams for clients throughout the world to achieve continuous improvement goals on a timely basis, to companies from every continent in the world including FedEx, GE. Phillips and Merz, driving systems thinking and ISO 9000:2000 / ISO 13485 process orientation through-out the operations,

Led major initiatives for six sigma continuous improvement programs focusing on VOC (Voice of the Customer) input, deployment, training and sustaining actions, with cross-functional teams using my statistical background and matured quantitative and analytical skills to bring all projects in the last ten years, in on-time, within budget, within scope (full functionality) and snag-free (zero defects).

Have proven ability to influence at all levels of the organization having maintained long term customers in many states and saved millions of dollars for companies.

Have excellent interpersonal skills communicating at all levels in various organizations and have taught thousands of hours of courses in 10 states and 10 countries, utilizing several languages and writing over 100 training manuals receiving excellent critiques.

DataWarehousing - Developed Data Warehousing analysis for MCDA (Milwaukee County Department on Aging) conducting (1) Requirements Gathering, (2) Business Analysis, (3) Designing and implementing large, complex databases and data warehouses using Business Process Analysis (BPR) and Business Process Workflow Design, (4) Performing data mapping to enable Milwaukee County and the State of Wisconsin computer systems to communicate with the multiple data formats of data trading partners.

Business Intelligence – Have more than 15 years experience (1) leading Data Warehouse and Business Intelligence projects, (2) teaching Data Warehouse and Business Intelligence concepts and deliverables, and (3) performing ETL (Extract, Transform, Load) and reporting processes related to project delivery including Informatica and SAP Business Objects.

Have experience with PeopleSoft (including reporting options and report development processes).

Have extensive knowledge and understanding of the SDLC (Software Development Life Cycle) and Waterfall & Agile project methodologies.

Experience managing priorities, creating and managing detailed project schedules, and experience using MS Project, SharePoint, Excel, Word, PowerPoint, Visio

Software Development: Have extensive knowledge and experience with (1) Scrum and Kanban methodologies, (2) automation, (3) .Net Framework, 4) Visual Studio, (5) MS-SQL, (6) Oracle (database system development, installation and support for more than a dozen customers including network systems for United Airlines, American Airlines and Delta Airlines), (7) MySQL, (8) Azure, (9) VMWare (including creating multiple virtual environments for performing regression testing at GE for testing identity and access software (10) ASP.Net, (11) C++ code (12) javascript, (13) HTML5, (14) Websphere, (15) Sharepoint and (16) website creation and configuration (including family care on-line web site and SQL database development).

DEMONSTRATED CONTINUOUS IMPROVEMENT LEADERSHIP EXCELLENCE

Used Lean Six Sigma Continuous Improvement Methodology (TPS [Toyota Production System], Value Stream Management, Value Chain Management, Kaizen, 5S, Gemba, TPM [Total Productivity Maintenance], Set-up Reduction, Continuous Flow, Kanban, Demand Leveling & Error-Proofing) to complete dozens of projects in Milwaukee (shop-floor and office), reducing WIP (Work in Process) by 25 to 100%, increasing quality by 50 to 100% and saving millions of dollars.

Wisconsin Industrial Automation Nov 07 – Present

Owner/General Manager (Project Management, Quality and Continuous Improvement) - including contracts at

RFI, ARI, C1, GE Healthcare (Program & Project Management), Redstone Learning, Northwestern Mutual, Phillips Plastics, Merz North America and. GE Healthcare Global I.T. (5.5 years)

2022 - 2023 Active Resource Inc. (ARI), Continuous Improvement, Auditing & Consulting

2021 Richelieu Foods Inc. (RFI) Continuous Improvement Leader & Project Manager

•Led continuous improvement for the Beaver Dam Facility

•Led lean six sigma master black belt projects in the frozen food industry for Richelieu Foods Inc. (RFI)

•Led rapid improvement (i.e. Kaizen) events, mapped and documented Key Performance Indicators (KPIs) and workflows, observed and timed work tasks, captured and analyzed metrics, and performed analysis and facilitation to achieve objectives including projects from each of the following six categories: (1) Continuous Flow, (2) Supermarket Pull (kits), (3) Quick Change-over, (4) Demand leveling, (5) Reliability and (6) Repeatability.

•Reduced cartoner downtime by more than 30%, increasing productivity and reducing material loss.

2019 - 2021 ConvergeOne (C1), Continuous Improvement, Auditing & Project Management

•Was the ConvergeOne (C1) Program Manager, Business Analyst & Solution Architect for the PS (Professional Services) Planview Web-based resource and project portfolio management (PPM) software, Planview Enterprise One (now Planview Portfolios)

•Performed Project Management, Program Management, Project Audits, Practice Management, Client Delivery,

•Business Development and IT Coordination, Testing, Training and Support.

•Performed Project Staffing, Project Budgeting/Cost Management, Scope Management, Schedule & Time

•Management, Risk Management, Quality Management, Project Communications, Procurement, Project Administration, Deliverable Acceptance & Issues Management.

•Implemented Projectplace software and provided training for Users.

•Utilized Change Management including Enterprise Infrastructure and Information Security.

•Designed and created all the Planview process flows, tech design, swimlanes, user stories and documented improvements using his business analysis and business process re-design skill sets.

•Merged policies and procedures from five different groups into one database system with a single set of policies and procedures.

•Used Microsoft Cloud, Microsoft Dynamics 365 and Microsoft 365 (including Power BI, Office 365, VISIO, SharePoint, MS-Teams and MS-Project.

•Utilized Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) frameworks used to manage risks and issues including development of risks, changes, decisions, actions, lessons learned and issues functionality in PlanView.

•Incorporated functionality from Planview into Connectwise and ported data from Planview to Connectwise

•Co-ordinated the Streamlining of ConvergeOne’s cloud software as a service (SaaS) products.

2017 - 2019 Active Resource Inc. (ARI), Continuous Improvement, Auditing & Project Management

2017 GEHC Program Manager Data Management Systems for more than one hundred customers (hospitals & hospital networks) plus project management for Cardiology Imaging (Agile) & Centricity Cardiology Workflow Systems

Was GEHC Program Manager of DMS (Data Management System) and Centricity CWF (Cardio WorkFlow)

including Networking, Workflow, users, lists & Billing for over one hundred hospital networks.

•Advised and documented Azure DevOps, Enterprise Infrastructure and Information Security.

•Utilized Change Management including Enterprise Infrastructure and Information Security.

2016 Redstone Learning [Coca-Cola, UMOS (United Migrant Opportunity Services) and USAF (US Air Force)

ARW (Air Re-fueling Wing)] Lean Six Sigma Green Belt Training and Certification (Contract position)

2015 - 2016 Northwestern Mutual. IS Business Analyst, Process Improvement Instructor & Coach of Coaches

•Program Manager at Northwestern Mutual using Microsoft Dynamics 365, Microsoft Power BI and Microsoft 365.

•Northwestern Mutual Agile Change Management & Cultural Transformation – Managed programs to get business and IT operations more customer focused and driven by self-managed teams.

•Northwestern Mutual Agile Training - Created NM Agile and Lean Six Sigma On-boarding and training programs for Agile coaches (including Scrum/SAFe, Change Management, Leankit, DevOps, Product Owner and Scrum Master Training).

•Reduced a 12 week agile & lean training to 5 weeks while still meeting deliverables through the use of CBT, video and instructor led training (including Kanban for visual management and Leankit for on-line Kanban between downtown and Franklin facilities).

•Taught Change Management, Agile SAFe, Leankit and DevOps

•Taught software development life cycle models including Agile, traditional (waterfall) and hybrid project management principles and practices.

•Developed computer assisted training.

•Taught Agile Coaches how to deal with difficult people and deal with VUCA (Volatility, Uncertainty, Complexity and Ambiguity).

2014 - 2015 Merz North America - Project Management, Business Analysis, & Reliability Engineering

•Merz Pharmaceutical Manufacturing Program Management and Reliability Engineering - Implemented Agile and Lean to bring the reliability engineering program from 6-9 months behind schedule to on schedule within 3 months with a project iteration of one month.

•Merz Pharmaceutical Manufacturing Project Management

•Performed business analysis & assisted in the development of a URS (User Requirements Specification) to assist management in making a decision on the best ERP system to meet the needs the company.

•Integrated an Infor ERP system for maintenance materials & parts purchasing, operations and compliance reporting.

•Extracted data from the SAP ERP on a regular basis to import into the Infor ERP system.

•Increased the OEE of the manufacturing of the pharmaceutical Radiesse at Merz to World Class (greater than 85%).

•Managed an Autoclave hardware improvement project which the client expected would take 2 years, and brought the project to completion within 2 months by identifying the misconceptions of FDA validation requirements and adding the required parts of the initial validation document (other than the applicable equipment & process validation documents) to the change request.

•Managed the internal and external resources (including performing the reliability engineering and writing the c Change request and getting it approved by all stakeholders) and managing the maintenance department.

•Performed the engineering for the engineering manager since he did not have anyone to assign to the project and I had created the original design change concept.

•Updated the applicable equipment & process validation documents and performing the validation engineering for the validation manager since he did not have anyone to assign to the project and I had worked in FDA validation at GEHC and Phillips.

•Utilized Change Management including Enterprise Infrastructure and Information Security.

•Managed an Autoclave cooling improvement project to prevent the #1 critical asset from getting starved for water causing loss of product.

•Completed the project within one month which was expected to take 6 months, by performing the engineering, validation and change request in addition to managing the project and the internal & external resources.

2013 Phillips Medisize Pharmaceutical Manufacturing (division of Phillips Plastics/Phillips Medical)

•Project Management, Business Analysis, Quality & Validation Engineer Test Specifications

•Pharmaceutical Manufacturing Program Management – Took over a FDA Validation project at Phillips for the Human Growth Hormone with Genentech that had conflicting requirements with multiple companies.

•Plastic Injection Molding of HGH injection device (Dial-a-Dose) at Phillips Plastics / Phillips Medisize including validation testing (destructive and non-destructive) & validation documentation.

oOnce the FDA approved the project to be moved to manufacturing it was important for Phillips & Genentech that I complete the HGH manufacturing process validation (that would normally take Phillips 6-9 months in 2.5 months by first creating the template that all stakeholders approved.

•Pharmaceutical Manufacturing Testing – Managed the destructive and non-destructive testing of the injection devices for the Genentech Human Growth Hormone.

•Pharmaceutical Manufacturing Validation Engineering – Performed the validation engineering for the Phillips manufacturing facility for the Genentech Human Growth Hormone.

2008 – 2013 GE Healthcare

•Business Analysis, Process Improvement, Agile I.T. dev. Technical Writing and Testing (Contract position)

•Utilized Change Management including Enterprise Infrastructure and Information Security.

•GE Program Management – Reduced time to produce User Requirements Specifications from 3 weeks to 1 hour and QA review time from 2 weeks to 2 days through a VBA automation program.

Dana Corporation Apr 04 – Nov 07

Six Sigma Black Belt Manager (Quality and Continuous Improvement)

•Completed dozens of projects in Milwaukee (shop-floor and office), reducing WIP (Work in Process) by 25 to 100%, increasing quality by 50 to 100% and saving millions of dollars.

•Improved employee productivity by 500%, increased capacity by 50%, reduced non-employee costs by 15%, reduced defects by more than 50% and freed up 24 people to move to other departments.

•Improved productivity by 25% and reduced defects by 50% for the #3 part in the #1 value stream.

•Reduced lighting costs by more than 50%, provided more consistent lighting and helped meet environmental goals for ISO 14001.

•Rubber Injection Molding of components for gaskets for Semi's at Dana Corporation including creation of new molds resulting in $50,000 savings per month.

•Improved productivity by 30% and reduced defects (Parts Per Million - PPM) to zero, for more than 80% of the parts in the #1 Value Stream.

•Reduced scrap on screen-printing of #2 value stream parts by more than 25%.

•Reduced re-work of the #3 part in the #1 Value Stream to less than 1% and saved more than $10,000 per month from the cost of one final assembly.

•Reduced scrap of #4 value stream parts by more than 80%.

•Reduced WIP of #4 value stream parts by more than 75%.

•Designed and implemented a custom designed gas-fired oven that had four times the capacity in one quarter of the footprint which reduced gas usage so much that the total gas cost for the plant was the lowest in years and also helped meet environmental goals for ISO 14001.

•Reduced the time to manufacture of the material of #1 value stream from three weeks to eight hours.

Symphony Corporation, Heron Systems and CAE Industries Ltd., prior to Apr 04

(Project Management, Business Analysis, Ecommerce Management, Quality and Continuous Improvement) - including contracts with, State of Wisconsin, Milwaukee County, Keylink Systems. Gage Applied Sciences,

Westinghouse (WABCO), Nortel Networks, ISO Documents & Six Sigma Consultants, NASA, FAA, Boeing, FedEx, Airlines (American & International), Governments (Civilian & Military) & Nuclear power stations.

SIX SIGMA AND LEAN-BASED MANUFACTURING AND TRANSACTIONAL PROJECTS

50% Manufacturing and 50% Transactional

Client

Location

Air Canada

Toronto, Canada

American Airlines

Dallas, Texas

Boston Edison Nuclear Power Station

Boston, Mass.

British Airways

London, England

CAE Electronics

Montreal, Canada

Dana Corporation

Milwaukee, Wisconsin

Dane County Department of Health and Human Services

Madison, Wisconsin

Delta Airlines

Atlanta, Georgia

DLH Lufthansa

Frankfurt, West Germany

Flight Safety International

Long Beach, California

Florida Power & Light St. Lucie Nuclear Power Station

St. Lucie, Florida

Florida Power & Light Turkey Point Nuclear Power Station

Turkey Point, Florida

Iberia

Madrid, Spain

Japan Airlines

Tokyo, Japan

KLM Royal Dutch Airlines

Amsterdam, Netherlands

Korean Airlines

Inchon, Korea

McDonnell Douglas

Long Beach, California

Piedmont/U.S. Air

Charlotte, North Carolina

State of Wisconsin DHFS / MCDA

Madison / Milwaukee

Singapore Airlines

Singapore

Swissair

Zurich, Switzerland

U.S. Air

Pittsburgh, Pennsylvania

United Airlines

Denver, Colorado

QUOTES FROM CUSTOMERS ABOUT ARNOT HERON

Australian Airlines/QANTAS: Very professional and willing to help.

Boeing Aircraft Corporation: Very enthusiastic.

Canadian Armed Forces: Excellent in all respects. Practical and was very relevant. Wish there was an instructor like this in every course given.

China Airlines: Nothing could be better. His spoken English speed is good for foreign students.

Dutch Navy: A good instructor, helpful in all ways. He was a good example of "how to act" during video-recording.

Federal Aviation Administration: He was very patient and willing to help with questions that pertained to all things.

Government of Singapore: He is very knowledgeable, helpful and has the ability to motivate people to learn. Italian Air Force: He has been the best instructor about all things, attitude, knowledge of material etc. In a few words, He is a very good instructor, I want to say excellent instructor.

Italian Army: He knows exactly the subject and how to teach it. KLM: In general, he did an extremely good job.

Korean Airlines: I think that Mr. Heron is the best instructor that CAE has.

Lufthansa: His knowledge of the material was very good.

Republic Airlines: Arnot's attitude and knowledge of the equipment are excellent, couldn't ask for more. Singapore Airlines: He knows his job well and his explanations are clear.

Swissair: Arnot Heron did his job very well.

United Airlines: Arnot gets an "A" in all respects.

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