Customer Service Associate

Crystal

Greenwich

MID-LEVEL LEADER/REMOTE CUSTOMER SERVICE ASSOCIATE

ad1lwr@r.postjobfree.com

Mobile: 904-***-****

linkedin.com/in/crystal-greenwich-369374149

Mid-Level Leader/Remote Customer Service Associate Summary

• Results-driven Customer Service Management Professional with a decade of hands-on experience in fostering unparalleled customer satisfaction. Proven track record of leading high-performance teams and implementing strategic initiatives to enhance overall customer experience. Passionate about connecting with people and committed to delivering exceptional service on a daily basis. Adept at cultivating positive client relationships, resolving issues with finesse, and consistently exceeding performance metrics. Seeking an opportunity to leverage my expertise in a dynamic environment where my commitment to customer success can drive organizational growth.

Work History

FSS Lead Coordinator January 2023 - August 2023

Pahokee Housing Authority

• Led the Family Self-Sufficiency Program, ensuring compliance with HUD regulations and Any Town Housing Authority policies, while prioritizing customer service excellence through effective communication and creative problem-solving.

• Collaborated with the Program Coordinating Committee to develop customer-centric Action Plan policies, showcasing adaptability, strong interpersonal skills, and a commitment to meeting diverse needs.

• Oversaw program materials, reports, and records with meticulous attention to detail, emphasizing organizational skills and a customer-focused approach to enhance service quality.

• Maintained precise data on Family Self-Sufficiency services, utilizing analytical skills to ensure accurate reporting and deliver high-quality support to program participants.

• Acted as a liaison among Any Town Housing Authority departments, established and nurtured relationships with community agencies, and represented the Authority at events, highlighting strong interpersonal and communication skills in a customer-centric environment.

Property Manager - Hybrid June 2022 - January 2023 HTG Management

• Directed a team of 4, including an Assistant Manager, 2 Leasing Agents, and 1 Maintenance Supervisor, enhancing collaboration and performance to boost tenant satisfaction, increase lease renewals, and optimize property maintenance.

• Conducted weekly, monthly, and quarterly inspections, implementing preventive measures that led to a 15% reduction in maintenance issues, ensuring compliance with safety standards.

• Effectively communicated with tenants, addressing concerns promptly, resulting in a 10% increase in tenant satisfaction and lease renewals throughout their tenancy.

• Managed day-to-day operations of multiple units, achieving a 98% on-time rent payment rate and reducing outstanding balances by 5% through diligent rent collection procedures and follow-ups on delinquencies.

• Successfully negotiated contract pricing, optimized cost efficiencies, and played a key role in analyzing monthly and annual budgets to meet or exceed financial goals, explaining variances.

• Interviewed, hired, supervised, and trained property site staff, fostering a cohesive and high-performing team. Implemented safety programs, including fire safety training and emergency procedures, ensuring a secure environment for tenants and staff. Asst. Property Manager November 2021 - June 2022

HTG Management

• Led a team of 3 to boost tenant satisfaction, increase lease renewals, and optimize property maintenance.

• Conducted regular inspections, implementing preventive measures for a 15% reduction in maintenance issues and ensuring compliance with safety standards.

• Cultivated effective communication with tenants, resulting in a 10% increase in satisfaction and lease renewals.

• Managed day-to-day operations for multiple units, achieving a 98% on-time rent payment rate and reducing outstanding balances by 5%.

• Successfully negotiated contract pricing, optimized cost efficiencies, and played a pivotal role in financial analysis and budget oversight.

• Spearheaded team management, including recruitment, supervision, and training, while implementing safety programs for a secure environment.

Remote Customer Service Associate August 2018 - November 2021 Amazon.com

• Proficiently managed customer inquiries via phone, chat, and email, showcasing strong interpersonal skills, active listening, and adaptability as the primary contact for diverse queries.

• Resolved payment, order, and website navigation issues efficiently, employing problem-solving skills, empathy, and precision to consistently exceed performance metrics and enhance customer satisfaction.

• Utilized various tools and resources adeptly to research and analyze customer concerns, demonstrating a high level of technological proficiency and resource management.

• Implemented proactive measures to prevent customer issues, showcasing foresight and attention to detail. Proactively communicated updates, contributing to a positive customer experience and brand loyalty.

• Collaborated effectively with cross-functional teams, sharing valuable customer insights. Actively participated in training sessions, emphasizing a commitment to ongoing learning and development for superior customer service. Education

Pahokee Middle-High School May 2003

Practical Nursing March 2013 - August 2014

NRI Institute of Health Sciences

Skills

Technical skills Attention to detail Problem-solving Interpersonal skills, Communication Time management Organization Skill Financial Management Financial Analysis Software & Systems

• Microsoft 365

• Yardi System

• Lindsey System

• Amazon CSMS

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