Richard Hurst

Indianapolis, IN

SUMMARY:

Order Entry Specialist with 5 years of relevant work experience

Available to start immediately

KEY SKILLS:

• Customer Support • Oracle

• Order Processing • Order Entry

• Customer Relationship Management • Data Entry

• Excel Data Tracking • Analytical experience

• Issue Resolution • Microsoft Office Suite

• SharePoint • ACS systems

EXPERIENCE:

HERFF JONES (Contactor)

Order Entry Specialist

10/2022 – 04/2023

• Herff Jones is an American company that manufactures and sells educational recognition and achievement

products and motivational materials

• Entered orders that have been placed by clients via phone or online

• Entered orders into Oracle and/ or SharePoint per client’s request

• Reviewed orders for completeness and ensured accurate information

• Utilized Excel to internally track order information and data

ROBERT HALF

Data Entry Specialist

10/2021 – 02/2022

• Collected data from clients that were applying for assistance with utility bills

• Inputted information quickly and accurately from a variety of sources into a computer database

• Assisted with processing client requests

• Continuously reviewed data and work to ensure accuracy

LEIDOS

Customer Service Representative

02/2019 – 10/2020

• Received inbound calls from consumers regarding product issues

• Filed complaints into a secure database for the client

• Conveyed information to the consumers as to how to resolve issues that present using dual monitor desktop

setup

2017-2019: caretaker for ill family member

WATERMARK RESEARCH PARTNERS

Customer Service Specialist

2016 – 2017

• Received inbound calls and emails from various clients regarding service issues with their service equipment

• Created and tracked service tickets through completion

• Corresponded with clients and technicians throughout the duration of the servicing process to resolve issues

• Utilized Outlook for client communication

CONDUENT (XEROX)

Customer Care Assistant

2015 – 2016

• Answered inbound inquiries from clients about their wireless accounts and used ACSS and Cisco Systems

• Respond to client concerns and make necessary account changes

• Conduct Tier 1 Troubleshooting

• Notify the client about eligible upgrades

• Collect payments for the accounts

EDUCATION:

HIGH SCHOOL DIPLOMA, LAKESIDE SENIOR HIGH SCHOOL

Completed the prescribed General Studies Curriculum with a GPA of 3.5.

Contact this candidate