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Wanda Clack

Retail Store Manager

ad1lvo@r.postjobfree.com • +1-913-***-****

www.linkedin.com/in/loremipsum • Leawood, Kansas

Summary

Seasoned and multi-tasking manager harnessing 30+ years of valuable experience in maximizing store profitability by crafting effective merchandising and management strategies. Demonstrated track-record of delivering exceptional customer experience leading to enhanced client satisfaction and retention rate. Motivational and decision-making leader adept at building top-performing cohesive teams by facilitating ongoing coaching and guidance to obtain and surpass targets while maintaining a healthy work environment. Ability to maintain high levels of honesty and integrity, as well as adhere to necessary rules and regulations. Strong organizational skills to manage inventory levels accurately while analyzing sales data to identify growth opportunities.

Areas of Expertise

Retail Management

Visual Merchandising

Store Operations

Brand Recognition

Customer Service

Employee Relations

Training & Leadership

Interpersonal Communication

Sales Objectives & KPIs

Inventory Control

Performance Management

Recruitment & Upskilling

Professional Experience

Walgreens, Unassigned Store Manager March 2023 to present

Francesca’s, Leawood, Kansas 2022 – Present

Retail Store Manager

Establish strong customer relationships to generate new business, client retention and foster brand awareness. Evaluate various performance reports to manage and meet KPIs and providing employees with constructive feedback and actionable insights. Implement and execute proper store opening and closing procedures, including maintenance of safe, cash drawer, and bank deposits. Control account management and recovery processes. Comply with company and regulatory rules and regulations. Utilize exceptional communication, leadership, and retail management skills to recruit, onboard, train, recognize, and provide growth opportunities for a motivated and engaged team.

● Achieved significant increase in client sign-ups resulting in 1900 more clients leaving with merchandise compared to previous 5 years.

● Mentored and upskilled all team members by role-playing, coaching, and utilizing retail management techniques to optimize conversion rates and increase sales.

Zales The Diamond Store, Location 2018 – 2022

Retail Store Manager

Led and oversaw daily operations and personnel to guarantee efficient functioning of jewelry store. Created and effectuated work schedules to allocate specific responsibilities to each team member. Guided team members to expertly exhibit stock and offered regular performance assessments. Prepared attractive store displays promptly. Conducted sales activities including inventory supply management, cash collection, and maintaining accurate records of store transactions. Procured and restocked merchandise as necessary, enforcing store security protocols to deter theft or loss. Formulated and conveyed daily targets for each team member, providing clear objectives.

● Accomplished 14% boost in sales during first year, by employing management and sales strategies.

● Enhanced conversion rates by 12%, offering team members the training and support they require to increase sales closures.

● Eliminated inventory loss from 12% to 0.3% through heightened vigilance and effective loss prevention measures. Samuel Jewelers, Location 2016 – 2017

Sales Lead/Trainer

Led and managed sales team by developing and implementing effective sales strategies to meet and exceed sales targets. Trained and coached personnel to improve performance and customer service skills. Evaluated performance and provided feedback for performance enhancement. Built and maintained strong relationships with customers to promote customer loyalty.

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The World’s Window, Location 2005 – 2013

Store Sales Manager

Formulated and executed effective operation processes to exceed revenue targets. Monitored sales data to recognize growth opportunities. Mentored and supported sales team to elevate customer service acumen. Assessed employee output and delivered constructive feedback. Collaborated with other departments to ensure consistent and positive customer experiences. Fostered and cultivated long-lasting customer relationships to boost client retention rate. Supervised inventory to ensure optimal stock levels. Conducted regular audits guaranteeing adherence to store policies and procedures. Generated sales reports and forecasts to support decision-making. Promoted and fostered positive and productive work culture. Devised marketing and promotional initiatives to drive sales. Additional Experience

Store Manager, Deb Shops, Oklahoma City, Oklahoma

Store Manager & Assistant Store Manager, Cache, Oklahoma City, Oklahoma Designer Sales, Dillard's Department Store, Oklahoma City, Oklahoma Education

Professional Course in Business and Critical Thinking SBCC, Santa Barbara, CA

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