Professional summary

An accomplished customer service expert with over two decades of dedicated experience, I have consistently exceeded expectations by providing exceptional service and problem-solving expertise. With a strong foundation in remote work and a deep understanding of digital communication tools, I am equipped to excel in any remote work environment. My ability to build lasting customer relationships and adapt to evolving technologies is complemented by a proven track record of driving customer satisfaction and operational efficiency.

Employment history

Golden Customer Care Remote Customer Care Representative I Chatsworth, CA Apr, 2023 - Aug, 2023

Provided remote customer support via phone, ensuring prompt and professional assistance. Resolved customer inquiries and issues with empathy, accuracy, and efficiency, consistently maintaining a high level of customer satisfaction.

Utilized remote work tools and software to manage and document customer interactions, meeting or exceeding performance metrics and goals.

Collaborated with cross-functional teams to find solutions, improve the customer support process, and maintain a strong focus on product knowledge and quality service delivery. PayPal Remote Customer Solutions Agent San Jose, CA Nov, 2021 - Aug, 2022

Provided remote customer support via phone, ensuring prompt and professional assistance. Resolved customer inquiries and issues with empathy, accuracy, and efficiency, consistently maintaining a high level of customer satisfaction.

Utilized remote work tools and software to manage and document customer interactions, meeting or exceeding performance metrics and goals.

Collaborated with cross-functional teams to find solutions, improve the customer support process, and maintain a strong focus on product knowledge and quality service delivery. Aerotek Remote Technical Support Associate San Antonio, TX Mar, 2021 - Sep, 2021

Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment, or customer accounts.

Handled customer service issues by providing guidance or escalating for advanced support. Used remote login tools to assist clients with technical and product questions. Collaborate with cross-functional teams to identify and resolve complex technical issues, ensuring prompt and accurate resolution for customers

Hollie Nicole Marsh

3358 W Woodlawn Ave, San Antonio, USA, 78228

210-***-****

ad1luy@r.postjobfree.com

Employment history

TaskUs San Antonio Customer Service Team Member San Antonio, TX Jul, 2019 - Sep, 2020

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

De-escalated problematic customer concerns, maintaining a calm, friendly demeanor. Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis. Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.

Walmart Supercenter Customer Service Desk Associate San Antonio, TX Aug, 2013 - Jun, 2019

Handled cash, checks, and cards with care and according to PCI standards, organizing transaction records and monitoring cash register.

Demonstrated store's values and mission through customer service to ensure complete customer satisfaction. Supported customer experience by directing individuals to sections of the store with preferred products, managing inventory, and adjusting records of item availability. Cross-trained in multiple areas to support team members with high-volume task loads. Education

Bachelor of Science in Business with a Small Business Management and Entrepreneurship Certificate University of Phoenix Phoenix, AZ

Oct, 2022 - Jul, 2027

Associate of Arts in Early Childhood Education Penn Foster College Scottsdale, AZ Nov, 2021 - Jul, 2027

Skills

Time Management (Experienced) Technical Troubleshooting (Experienced) Cybersecurity Awareness (Experienced) Organizational Skills (Experienced) Remote Training and Adaptability (Experienced) Digital Communication Skills (Experienced) Remote Team Collaboration and Tools

(Experienced)

Digital Problem-Solving (Experienced)

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