DEANNA

SNOWDEN

Addison, TX *****

(***) -***-***1

ad1luo@r.postjobfree.com

PROFESSIONAL SUMMARY

A versatile and accomplished professional with a dual background as a Clinical Trainer and Medical Assistant. Offering comprehensive clinical knowledge and exceptional teaching skills, with a proven track record of effectively training healthcare personnel while also providing hands-on patient care. Experienced in curriculum development, instructional design, and creating engaging training materials to enhance the clinical skills of medical staff. Credentialed Epic Ambulatory trainer with experience in Cadence. Committed to fostering a culture of continuous learning and improving patient care outcomes. Seeking to leverage my unique combination of clinical expertise and instructional abilities to contribute to healthcare teams and the development of future medical professionals.

SKILLS

EMR/Systems Trainer

Patient Education & Care

Administrative Proficiency

Go-Live Support

Staff Development

Team Collaboration

EXPERIENCE

Athena/Epic Ambulatory Provider Trainer/IT-Helpdesk

CHRISTUS Health Las Colinas, TX

April 2019 - July 2022

Virtually trained front desk staff on how to operate and navigate throughout the program to successfully perform their daily functions/tasks

Answered help desk servicing calls and assisted end users with issues regarding Bomgar

Provided ATE support to all hospital staff including physicians to ensure operational excellence

Assisted with multiple go lives along with traveling to facilities to provide at the elbow support to physicians and clinical staff.

Regional Quality Coordinator

United Health Group Irving, TX

February 2018 - March 2019

Assigned and orchestrated quality measured training to new providers/staff

Offered “Refresher Quality Training” to ensure all Medicare metrics were met

Communicated audit results both verbally and written with senior level management

Coordinated lunch and learning for physicians and clinical staff to influence their behaviors that impact compliance regarding clinical processes.

Training Specialist

Medical Clinics of North Texas/USMD, IM & Endocrinology Hurst, TX

April 2013 - January 2018

Planned training and consulting for NextGen and Allscripts EMR product management system platforms

Executed all consultation for office processing flow and organizational initiatives within the company on all levels of staff

Developed role-based training curriculum and testing mechanisms to confirm understanding of process and concepts

Scheduled training events as appropriate both at the training center and physician offices as necessary.

Medical Assistant

Medical Clinics of North Texas, MCNT, IM Las Colinas, TX

November 2000 - March 2013

Maintained accurate records of patient care, condition, progress, and concerns

Monitored vital signs while assisting with PA/NP's injectable medications

Supported duties for diagnostic and technical treatment procedures, data entry via patient triage, answering phonelines and filing

Assisted with stress echo exams, pap smears/thin preps, and EKG's

Maintained inventory, vaccination and product expirations logs to record updated documentation for tracking purposes.

EDUCATION

Arlington Medical Institute, Arlington, TX

September 2000

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