Administrative Assistant Customer Service

Mindy Clark

COVID vaccinated

Bradenton. FL. 34207

Phone: Cell: 941-***-**** E-Mail: *********@*******.***

Willing to relocate: Anywhere

Authorized to work in the US for any Employer

Objective

To find a challenging position that will foster personal growth while helping to improve the quality of lives through product/service sales.

Profile

Self-confident professional with a special talent for maintaining delivering outstanding customer service. Years of experience in Health Care and Assisted Living Facilities. Strong ability to work independently as well as with a team. Praised for verbal communication skills.

Experience

Brookdale Bradenton Gardens, Administrative Assistant 2021-Present

Provide administrative support, answer phone calls/relay messages and manage appointments

Identify and develop new business opportunities with new residents, complete scheduled tours, and provide guidance for completing the intake process

Maintain/establish strong relationships with existing/new residents in addition to resolving various issues residents my have during their daily living.

Assist in residents needs when staffing is not able to comply with normal scheduled hours

Complete payroll, aging reports (billing), collections on outstanding balances

Complete Medicaid tasks – daily census and validation on Medicaid residents

Schedule interviews with potential employees for job openings with the Assisted Living and provide status on outcome

Financial reports pulled form system and provided to management for review

Summerfield Assisted Living and Memory Care, Front Desk Concierge 2018-2021

Provided administrative support, answering phone calls/relay messages, appointment management

Assisted in tours for potentially new residents, provide guidance on completing intake process, communicate contract terms and payment structure

Clinical work - Updating medical records, prescription renewal and new call-ins

Offered marketing support and assistance to promoting Assisted Living when needed

Established strong relationships with existing/new residents and tend to their individual needs

Distributed/tested residents and staff for COVID while providing quality of life

Analyzed financial reports when needed to Management

Assisted in identifying financial discrepancies/information to residents and affiliated families.

Dr. Manju Singh, Medical Assistant 2008 - 2017

Appointment scheduling/triaging

Assisted physician with in-office procedures PAPs, biopsies, ear irrigations, and obtained vital signs for patients

Provided patient chart management (including dictation to EMR and billing/coding)

Resolved various issues related to but not limited to prescriptions, scheduling of revisits as well as consultations to subspecialists.

Completed Electrocardiography (EKG) on patients requested by physician

Skills

Self-motivated

Clear and consistent communication

Ability to multitask/juggle many tasks

Compassion and advocacy

Reliability and dedication

Fast learner

EMR Systems

Medical Records

Triage patients

Vital Signs

Insurance Verification

Experience administering Injections

Cash handling

Microsoft Office

ICD-10

Education

John Adams High School, Queens, NY September 1974 – September 1976

11th grade short 6 months in Academic

Professional References Furnished upon Request

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