SARA KRESS

PHARMACY TECHNICIAN

Buffalo, NY 716-***-**** (E-mail) ad1lud@r.postjobfree.com

Professional Summary

Upbeat & positive individual with a new passion for the pharmacy industry. Understands the importance of accuracy & timeliness. Enjoys working with customers, never forgetting they are of utmost importance by always putting them first. Able to remain calm, empathetic & sympathetic to each customers unique situation & under stress. Highly detailed & effective communicator. Skills

● Extremely personable

● MS Windows proficient

● Administrative & Customer Service functions

● Excellent phone etiquette

● Exceptional communication skills

● Highly accurate & detailed

Work

History Pharmacy Technician

CVS Health

3/2023 – 10/2023

● Performed all aspects of a Pharmacy Technician, including but not limited to:

Verifying new prescriptions & other information in the RX Connect database

Distributing medication at pick-up

Handled incoming phone calls while also filling prescriptions at production

Assisting patients with questions & concerns regarding medication, insurance issues, vaccines, etc.

Pulling & returning medications for production team

Daily processing of the RTS’s (Return to Stock)

Self employed

Hair Stylist

2020 – 2023

● During COVID & for some time after, I worked out of my home as a hairstylist Data Analyst & Meter Validation Specialist

NRG, Energy - Cheektowaga

06/2016 – 09/2017

● Solely responsible for the validation of all NY demand response interval meters, which included:

The validation of new and existing customer meters

Reported data gaps & meter issues with Metering Department

Composed reports for the Compliance Department and Market Managers

● Data Acquisition – tracked and requested utility data files

● Acquired data from different utility platforms as well as pulling data from internal meters

● Analyzed utility data files against internal meter data files

● Analyzed billing from multiple utilities

● Worked directly with multiple market managers on time sensitive compliance & registration projects

● Accountable for creating and maintaining book of confidential information for New York customers

● Created SQL Queries as part of meter data back corrections 11/2014 - 06/2016

Operations Department

Pre-Operations Administrator

NRG, Energy – Cheektowaga

● Document Management – processed documents received by sales and client relations

● Scan and upload prospect and new customer documentation and enter into the database

● Verify, create and update customer files

● Contract verifications for all markets and territories

● Prepare documents needed to register customers for Market Operations Department

● In charge of creating and maintaining constantly running PowerPoint slide shows on all monitors around the office

Schedule Coordinator

Metering Department 10/2011 – 11/2014

NRG, Energy - Cheektowaga

● Solely responsible for scheduling Demand Response interval meter installations, comm repairs, reads, and extractions

● Created and maintained daily schedules for 10+ electricians and meter techs, across 3 territories, 15 states

● Daily confirmations of technician's schedules

● Kept in constant contact with all technicians to help maintain their schedules

● Updated Exemptions/Exceptions Policy forms as requested by Government facilities

● Kept management up-to-date on all new meter installs, repairs and extractions

● Responsible for obtaining time sensitive NYSERDA documents for meter installations Customer Service Representative

Customer Relations Department 05/2009 –10/2011

NRG, Energy

● Managed customer inquiries, by resolving customer issues in a timely manner

● Provided up-to-date knowledge of various demand response programs

● Effectively communicated with sales, metering, operations and administrative teams on a daily basis

● Provided payment reports to client

● Coordinated conference calls between engineers and new/existing customers

● Gathered information for customer appreciation plaques as part of the Green Roots Initiative program

Operations Assistant

05/2008 to 05/2009

ACE Energy, Cheektowaga

● Prepared lighting proposals & case studies

● Scheduled lighting and demand response audits

● Processed expense reports

● Maintained online schedule for lighting audits & demand response audits

● Processed field information reports into proper Demand Response charts

● Back up receptionist for breaks, lunches, vacations Administrative Assistant

12/2007 to 05/2008

NRG, Energy

● Operated a 16-line switchboard

● Ordered and distributed office supplies

● Directed guests and routed deliveries and courier services

● Screened applicant resumes & coordinated interviews

● Organized all new hire paperwork

● Assisted HR Department with various projects upon request Education High School Diploma

1998 Tonawanda High School - Tonawanda, NY

Certifications

2002 Beautician's License -

Leon's Studio One School of Hair Design & Career Training Center

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