Rebecca Rothbaum

Tampa, Fl ***** 813-***-**** ad1lu3@r.postjobfree.com

Objective

My goal is to be a positive influence in the company I work for. I have a diverse work experience with Johnson Controls. I’m proficient in MS office, Salesforce, Excel, Microsoft Outlook, decision making, team building, excellent interpersonal skills and willingness to provide input on resolution. I am team oriented with high level of integrity and strong leadership skills as well as highly motivated and skilled in multi-tasking while producing high quality work to meet deadlines. Top performer in the SOS dept with highest sales, leads entered and eager to learn new skills in order to further assist my customers and management team. I always promote high customer satisfaction by resolving problems with knowledgeable and friendly service. Education

ASSOCIATE DEGREE IN BUSINESS ADMINISTRATION MAY 2001- 2006 COMMUNITY COLLEGE OF AURORA

· Major: Business Management in Administration

· Minor: Business Management in Human Resources

LICENSED MASSAGE THERAPIST JAN 2007-2008 DENVER SCHOOL OF MASSAGE THERAPY

CERTIFIED DENTAL/EDDA ASSISTANT AUGUST 1997-NOVEMBER 1997 TH PICKENS TECHNICAL COLLEGE

Experience

CUSTOMER SERVICE SUPPORT COORDINATOR/FIELD SALES PROGRAM ADMINISTRATOR/FIRE OPERATIONS JOHNSON CONTROLS MARCH 2022 TO PRESENT

• Handled all incoming new sales leads from sales reps and technicians. Entered in Salesforce accurately and within 24 hours upon receipt.

• Researched and investigated missing payments to the technicians and ensured they received credit for all leads turned in and work performed.

• Assisted managers with monthly projects by sending out mass emails for updating 90 days or older leads to push through for possible sales.

• Checked contracts, invoices, purchase orders, service requests daily to ensure they are in the correct accounts for payments as well as close any service requests showing closed in ACE oracle.

• Brought in highest sales in the Strengthen Our Sales dept as well as had the highest metrics each month. Received multiple Bravos/Kudos from many Sales Reps and technicians for going above and beyond to ensure all payments were received.

• Completed monthly audits for credits and adhered to critical dates and deadlines for closing sales Opportunities by adding correct Purchase Order, service request, invoice or contract numbers.

• Assigned access to users to view their Inspection reports in XAAP and recorded on Smartsheet for accuracy. Sent SIM cards to customers for access to their panels for monitoring and recorded on SafeLinc Smartsheet with tracking and ICCD numbers.

• Led huge projects to complete 8000 accounts in NY and TN updating ACE ID’s data entry before deadline.

• Created new sales leads in Salesforce for fire pumps after inspection report is complete and assigned to correct Fire Inspection Sales Manager or Systems Integrity Manager. EMERGENCY DISPATCH OPERATOR/INBOUND DEALER CUSTOMER SUPPORT/TECHNICAL SUPPORT/ TIER II/ SPECIAL OPERATIONS OCT 1998 TO 2017

• Made outbound calls to verify alarms, dispatched authorities and notfied responsible parties on customers calls by following special instructions on accounts and our Internal Standard Operating Procedures.

• Handled high volume of inbound calls and verified passcodes to determine true emergencies from user errors. Placed systems on test, data entry updates on account call lists and technical support.

• Dispatched police, fire, medical, proprietary security companies and other emergency agencies for callers in distress.

• Used Interactive Video Surveillance systems to monitor high platinum client alarms systems with specific special instructions to ensure compliance.

• Worked in Special Operations dept and utilized Interactive Video Surveillance systems to monitor Boeing plant, high platinum accounts such as BOA, Chase, ACE cash Express, card access accounts, DOD, and T-Mobile alarm systems with special instructions to ensure compliance. Conducted guard tours for Amscot, Kragen Auto Parts and Loomis to ensure their safety.

• Assisted with inbound and outbound calls placing accounts on test, dispatching AHJ appropriately while following SOP and special instructions listed for each account.

• Created work orders for service calls and followed up with NDC to ensure technicians arrive on site in a timely manner to assist customer’s needs.

• Covered the board to assist team leads and managers on breaks and lunches or if they were out of office.

• Trained employees on procedures and alarm handling as well as cross trained for every dept that was in Special operations.

DEPT MANAGER OF PHARMACY WAL-MART JUNE 1996- OCT 1998

• Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.

• Oversaw work activities, performance and service quality of pharmacy staff.

• Worked closely with store and pharmacy manager to maintain day to day operations.

• Ordered supplies needed for pharmacy and kept tabs on inventory levels.

• Assessed safety procedures and federal regulations to maintain pharmacy compliance. Page 2

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