Lia K. Fagan

San Antonio, TX *****

Mobile: 726-***-****

Email: ad1lts@r.postjobfree.com

LinkedIn

Career Objective

A Bachelor’s degree in psychology looking for new experience/opportunity to grow, meet new people, and gain well-rounded experience in the professional world. Experience in a customer-based service in an internationally known shipping company dealing with managerial tasks, job oversight, and productivity in the workplace. Proficiency in computer and office equipment. Organized, focused, flexible and capable of working in an efficient, independent manner.

Key Capabilities

Customer-Focus

B2B Communications

Order Processing

Tracking

Shipping & Handling

Analysis & Problem-Solving

Customer Focus

Teamwork/Collaborations

Microsoft Suite proficiency

ERP & CMR systems

Organizational Guru

Salesforce, CRM, & ERP proficient

Education

MONTCLAIR STATE UNIVERSITY, Montclair, N.J. Sept. 2015 – Dec. 2015

Credits towards Master of Clinical Psychology

KEAN UNIVERSITY, Union, N.J. May 2014

Bachelor of Arts, Psychology

GPA: 3.502 Cum Laude Lambda Alpha Sigma Honor Society

Dean’s List 2013-2014 2011-2014

Developed strong foundation in theoretical methods and techniques of Psychology.

•Proficient in statistics and measurements of Psychology, including the use and knowledge of SPSS.

•Skilled in analyzing reports, charts and graphs of Psychology.

•Gained experience in intervention techniques and methods, as well as skills to recognize different psychological abnormalities, patterns and inconsistencies.

•Strong knowledge of how people think, learn and feel in relation to Psychology.

Relevant courses:

•Child & Adolescent Psychology • Abnormal Psychology

•Tests and Measurements &Psychological • Experimental Psychology

•Statistics • Psychology of Perception

•Psychology of Learning

Work Experience

Sales Support Advisor – Sirius Computer Solutions/CDW, San Antonio, TX May 2017 – March 2023

Responsible for providing technical configuration & proposal expertise to maximize profitability for transactions to other IT-related, B2B companies. Maintains direct contact with Vendors, Manufacturers & Clients in order to facilitate positive & productive long-term relationships while having a clear understanding of the client’s internal structure, process & Manufacturer landscape. Responsible for independently & quickly resolving quote-to-cash issues through critical thinking & by making judgment calls based on regular interactions with Account Managers, Client & client support team. Assists solution-selling activities, identifies opportunities for margin growth within accounts & makes recommendations on products & pricing.

CURRICULUM VITAE

Create detailed configurations, develop Bill of Materials, costs, & sales quotes, and budgetary/orderable proposals for defined solutions-based systems on technical requirements for all customer demographics (i.e. hospitals, universities, government contracts, corporations both small and publicly-traded, etc.)

•Focus on profitability through the use of programs, promotions & upselling solutions while applying competitive mark up or discounts to outgoing proposals. Verify product availability & deal structure meets and/or exceeds Client requirements.

•Monitor systems, accept orders & execute upon receipt. Validate cost and configuration to ensure final quote & order documentation aligns with client purchase commitment, system, policy, manufacturer & compensation requirements. Submit completed quote for procurement.

•Assist in managing monthly forecast for sales management & appropriate support teams. Lead major client initiatives by coordinating/managing meetings, overseeing all project activity & addressing issues/concerns. Coordinate resource efforts & organize timely completion of complex RFPs & aid in the completion of appropriate documentation.

•Work with sales account team, interfacing directly with clients. Build trusted advisor relationships, understand client’s business challenges & propose solutions. Participate in account planning sessions as needed.

•Develop healthy and trusted relationships with key partners in assigned geography.

Manager – The UPS Store, Westfield, NJ March 2011 – March 2017

•Build relationships with customers to increase the likelihood of repeat business.

•Coordinate store associate work schedules

•Track and verify work hours for payroll processing

•Establish long-term customer relationships through prompt and courteous service.

•Greet customers in a timely fashion while quickly determining their needs

•Estimate weights, heights and centers of balance to make precise placements and shipment quotes.

•Ensure customers packages are professionally packed up to professional and company standards.

Youth/Peer Ministry Leader – Holy Trinity Church, Westfield, NJ 2009 - 2013

•Lead Youth Ministry meeting on a bi-weekly basis which allowed pre-teens/teens to explore their faith, embrace their Religion and better understanding themselves at a spiritual level.

•Created environment where participants felt safe and comfortable to express their viewpoints to keep an open mind and question their peers.

•Organized discussions and group activities for self-reflection.

Youth/Peer Ministry Office Clerk – Holy Trinity Church, Westfield, NJ 2011 - 2013

•Managed office supplies, vendors, organization, and upkeep.

•Answered and managed incoming and outgoing emails while recording accurate messages.

•Compiled annual reports for end of school year summaries and updates.

•Completed data entry, tracked attendance and maintained the student tracking system.

REFERENCES

Available upon request.

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