Follow Up Front Office
Resume:
RESUME
MANIKANDAN RAJ
Mob: +91-974*******
E-mail: ***************@*****.***
Objective
I would like to build a successful career within a progressive organization that gives scope to exploit and enhance my skills and knowledge.
Educational Qualification
Degree B.COM from Chinmaya Mission College, Kerala
2008-2010 [Calicut University]
Board of Higher Secondary Education from SRKGVM Higher Secondary School, Kerala
Secondary School leaving Certificate [SSLC]
Professional Qualification
Certified IATA-UFTAA Consultancy from SATM, Kerala (IATA Training & Development institute Montreal)
Certified Airport management from SATM, Kerala
Certified CRS courses Galileo & e-ticketing from SATM, Kerala
Certified MACS system ( Mercator Airport Control System)
Certified AMADEUS system (Under Srilankan Airlines)
Computer Skills
DCFA [Accounting Software]: Tally 7.2
Applications: Microsoft word, Microsoft excel & Microsoft power point
Internet Applications
Strength
Good team coordinator
Flexible at any situation
Ability to make decision
Training and Experience
1.Currently Working as a Customer Relation Manager from 14th Feb 2022 with Nila Marketing Thrissur, India
Responsibilities:
Give briefing to marketing executives about how to handle the customers
Checking the grooming of executives and front office staff
Follow up Check-in and Check-Out of each marketing executives from respective company application.
Collecting the feedback from customers about the services about the company through marketing executives.
Collecting the complaints and take sudden action to rectifying it.
Follow up the order delay and confirming the delivery.
Confirming order dispatch on Time.
Visit the A category Customers in a regular interval also handling the complaint parties.
2.5 years 4 months worked with Qatar Aviation Services QATAR, Doha as a Cargo Service Agent on cargo Terminal Operation department from 25th January 2015 to 11th June 2020.
Responsibilities:
Verifying cargo documents and delivery of cargo
Calling the shipments for customs inspection
Preparing Cargo Damage Report (CDR) and UTL
Import breakdown
Export
Arranging perishable and general cargo for inspection and assist custom for physical inspection.
Assisting personal effect customer for inspection.
Fast track clearance of personal effects, AVI, XPL,VAL, DIP and other SHC
Allocating the gate passes to different agents and monitoring the shipments for avoiding delay.
Allocating the Bayan to inspection team.
Handling charter flight.
Monitoring Loading
Freighter
3.Three months worked as Ticketing and Reservation agent trainee at Ikon Tours and Travels, Ernakulum from 16th June to 16th September 2014
Responsibilities:
Handling customers and phone in queries.
Ticketing and invoicing
4.Three years worked as Team Leader with Bird World Flight Services at Cochin International Airport, Kerala in the dedicated team for Srilankan Airlines from 21st MAR 2011 – 31st MAR 2014.
Responsibilities:
Briefing team members regarding flight load.
Check-In Passengers
Meet and Assist VIP passengers
Boarding Gate controlling
Meet the flight and file all the important documents
Back office duties, Pre-flight editing
Ramp coordination
Provide service at the arrival hall, create PIR and follow up with the MHB.
Language Skills
English, Hindi, Malayalam, Tamil and basic Arabic
Key Skills
Good team player
Interpersonal skills
Time bounded
Pleasing personality
Personal Information
Full Name : Manikandan Raj
Nationality : Indian
Date of Birth : 11 November 1989
Passport number : U6907451
Date of issue & expiry : 02 Nov 2020 & 01 Nov 2030
Marital Status : Married
Reference
1.Usha Karthik
Station Manager
Srilankan Airlines
Kochi
Mob: +919*********
2.Anib Nediyara
HR Manager
Bird worldwide flight services PVT Ltd,
Cochin International Airport, Nedumbassery
Mob: +919*********
3.Mr. Joji
Manager
Ikon Tours and Travels
Kochi
Tel: +91 0484- 2357304
4.Lijo Jacob
Cargo Supervisor
Qatar Aviation Services
Qatar, Doha
5.Abhilash U M
Managing Director
Nila Marketing
Thrissur, Kerala, India
Declaration
I, hereby declare that the above mentioned information is true to the best of my knowledge and belief.
Manikandan Raj
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