RESUME

MANIKANDAN RAJ

Mob: +91-974*******

E-mail: ad1lt8@r.postjobfree.com

Objective

I would like to build a successful career within a progressive organization that gives scope to exploit and enhance my skills and knowledge.

Educational Qualification

Degree B.COM from Chinmaya Mission College, Kerala

2008-2010 [Calicut University]

Board of Higher Secondary Education from SRKGVM Higher Secondary School, Kerala

Secondary School leaving Certificate [SSLC]

Professional Qualification

Certified IATA-UFTAA Consultancy from SATM, Kerala (IATA Training & Development institute Montreal)

Certified Airport management from SATM, Kerala

Certified CRS courses Galileo & e-ticketing from SATM, Kerala

Certified MACS system ( Mercator Airport Control System)

Certified AMADEUS system (Under Srilankan Airlines)

Computer Skills

DCFA [Accounting Software]: Tally 7.2

Applications: Microsoft word, Microsoft excel & Microsoft power point

Internet Applications

Strength

Good team coordinator

Flexible at any situation

Ability to make decision

Training and Experience

1.Currently Working as a Customer Relation Manager from 14th Feb 2022 with Nila Marketing Thrissur, India

Responsibilities:

Give briefing to marketing executives about how to handle the customers

Checking the grooming of executives and front office staff

Follow up Check-in and Check-Out of each marketing executives from respective company application.

Collecting the feedback from customers about the services about the company through marketing executives.

Collecting the complaints and take sudden action to rectifying it.

Follow up the order delay and confirming the delivery.

Confirming order dispatch on Time.

Visit the A category Customers in a regular interval also handling the complaint parties.

2.5 years 4 months worked with Qatar Aviation Services QATAR, Doha as a Cargo Service Agent on cargo Terminal Operation department from 25th January 2015 to 11th June 2020.

Responsibilities:

Verifying cargo documents and delivery of cargo

Calling the shipments for customs inspection

Preparing Cargo Damage Report (CDR) and UTL

Import breakdown

Export

Arranging perishable and general cargo for inspection and assist custom for physical inspection.

Assisting personal effect customer for inspection.

Fast track clearance of personal effects, AVI, XPL,VAL, DIP and other SHC

Allocating the gate passes to different agents and monitoring the shipments for avoiding delay.

Allocating the Bayan to inspection team.

Handling charter flight.

Monitoring Loading

Freighter

3.Three months worked as Ticketing and Reservation agent trainee at Ikon Tours and Travels, Ernakulum from 16th June to 16th September 2014

Responsibilities:

Handling customers and phone in queries.

Ticketing and invoicing

4.Three years worked as Team Leader with Bird World Flight Services at Cochin International Airport, Kerala in the dedicated team for Srilankan Airlines from 21st MAR 2011 – 31st MAR 2014.

Responsibilities:

Briefing team members regarding flight load.

Check-In Passengers

Meet and Assist VIP passengers

Boarding Gate controlling

Meet the flight and file all the important documents

Back office duties, Pre-flight editing

Ramp coordination

Provide service at the arrival hall, create PIR and follow up with the MHB.

Language Skills

English, Hindi, Malayalam, Tamil and basic Arabic

Key Skills

Good team player

Interpersonal skills

Time bounded

Pleasing personality

Personal Information

Full Name : Manikandan Raj

Nationality : Indian

Date of Birth : 11 November 1989

Passport number : U6907451

Date of issue & expiry : 02 Nov 2020 & 01 Nov 2030

Marital Status : Married

Reference

1.Usha Karthik

Station Manager

Srilankan Airlines

Kochi

Mob: +919*********

2.Anib Nediyara

HR Manager

Bird worldwide flight services PVT Ltd,

Cochin International Airport, Nedumbassery

Mob: +919*********

3.Mr. Joji

Manager

Ikon Tours and Travels

Kochi

Tel: +91 0484- 2357304

4.Lijo Jacob

Cargo Supervisor

Qatar Aviation Services

Qatar, Doha

+974********

5.Abhilash U M

Managing Director

Nila Marketing

Thrissur, Kerala, India

+91-944*******

Declaration

I, hereby declare that the above mentioned information is true to the best of my knowledge and belief.

Manikandan Raj

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