Quality Assurance Data Entry

Danielle Johnson

Richmond, VA 757-***-**** ************@*****.***

Professional Experience

CAPITAL ONE BANK 1680 CAPITAL ONE DR, MCLEAN, VA 22102

Sr. Account Supervisor 07/2022-11/2023

Analyze financial accounts.

Submit, review, and follow up on claims.

Complete tasks as requested to assist leadership.

Documenting customer complaints

Monitoring daily updated tasks.

Complete requests through database systems (TSYS, ORCC, Empath)

Organize team meetings.

Resolve digital technical issues.

Collect agent feedback.

TRUIST FINANCIAL 1001 SEMMES AVE. RICHMOND, VA 23224

Mortgage Supervisor 12/2021-07/2022

Adherence to deadlines.

Excellent listening skills

Outstanding literacy skills.

Review and explain escrow disclosure statements.

Remotely navigated through Mortgage systems daily to assist clients with multiple requests. (Black Knight/Lending Portal)

Transcribe audio and text, during quality assurance review

Provide the clients with the information requested through verbal or written correspondence and maintain accurate records.

Proofread and generated documents through Adobe Acrobat to email directly to clients via MS Outlook

Direct calls to the proper department to assist client needs.

Analyze Documents through Truist mortgage systems.

TRUGREEN 7441 VINE ST CT SUITE B, DAVENPORT, IA 52806

Sr. Customer Resolution Coordinator 02/2020-12/2021

Scheduled appointments through MS Excel (7Day window, and Urgent)

Answering incoming calls from over 100 clients a day

Researched and resolved billing and invoice problems.

Processed customer invoice payments.

Verified details of transactions including funds received and total account balances.

Calculated figures such as discounts percentage allocations and credits.

Perform data entry into TruGreen software systems.

Processed and submitted claims tickets.

Multitasking in systems while resolving customer complaints.

Verifying customer information (via email, chat, and telephone).

SAM’S CLUB 12407 JEFFERSON AVE. NEWPORT NEWS, VA 23602

Member Support 03/2017-02/2020

Provided detailed, personalized, friendly service to ensure the members’ satisfaction and retention.

Performed administrative tasks as assigned.

Screened and transferred calls.

Assisting members with finding products in-store via telephone and in-person

Effective attention to detail and utilizing organizational skills.

JOHNSON GENERAL CONTRACTING 717 22ND ST. NEWPORT NEWS, VA 23607

Administrative Assistant 08/2012-06/2018

Greet and welcome guests and provide them with a positive first impression of the organization.

Answering client concerns via telephone and email, while utilizing MS Outlook

Taking and relaying messages to the contractor.

Scheduled appointments and maintained an appointment calendar, utilizing MS Excel.

Maintaining security and telecommunications systems

Received and sorted mail and packages

Documenting and communicating various actions, irregularities, and continuing needs.

Provided administrative and clerical support.

Preparing letters and documents via adobe acrobat to email to customers.

Education

HERITAGE HIGH SCHOOL 5800 MARSHALL AVE. NEWPORT NEWS, VA 23605

09/2008-06/2012 Standard Diploma

Bryant & Stratton College 200 Redtail Rd. Orchard Park, NY 14127

BBA in Human Resource Management 03/2021-Present

Relevant Skills

Strong proficiency in MS Office Suite (i.e.: Word, Excel, Access, PowerPoint) and Adobe Acrobat

Ability work with Hardworking, innovative, quality-driven, and goal-focused culture.

Excellent verbal, written, and interpersonal communication skills.

Articulate with a proven ability to communicate effectively with colleagues, partners, and clients.

High energy, sense of urgency, passion, commitment, and engagement.

Believable, creditable, honest, high integrity, and trustworthy

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