Waden Boadu Ansah

**** *** **** ****** *** *D Brooklyn, NY 11210

Cell: 646-***-****

ad1lrz@r.postjobfree.com

Objective:

Seeking a position where I can learn and build on my knowledge, for the benefit of the organization, and to experience opportunities for growth.

Summary of Qualifications

Patient and organized Customer Service Professional with 5 years of experience working with diverse clients in fast-paced environments. Good time management abilities, giving clear information and directions, with outstanding verbal and written communication skills. Punctual and trustworthy, excellent work history, willing to learn new skills and become a relied-upon team member in a service-oriented business.

MS Word, Excel, Outlook, type 40WPM, good Internet skills

Cash handling capabilities

Excellent management skills

Experience

Lloyd’s Carrots Cake Café, New York: November 11, 2019 - Current

Sales Agent

Actively promote bakery products, resulting in increased sales and customer engagement.

Collaborate with team members to achieve sales targets and uphold store standards.

Handle cash transactions and maintain accurate cash registers.

Provide attentive and personalized service to customers, addressing their inquiries and ensuring customer satisfaction.

Assist customers in selecting their choice of cakes and offer guidance based on their needs.

Manage customer interactions through various channels, including in-person, telephone, and email, and maintain a friendly and welcoming atmosphere.

Key Achievements:

Implemented a customer feedback system, resulting in a 20% increase in customer satisfaction.

Successfully resolve customer complaints, turning potentially negative experiences into positive ones

Skills:

Excellent communication skills

Deep understanding of food products and innate passion for customers

Able to handle inquiries and resolve issues with a positive attitude

Proficient in using customer service software and point-of -sale systems

York Healthcare, New York: December 30, 2016 – October 25, 2017.

Home Health Attendant

Provided health care services in patients’ residences

Performed domestic and household tasks

Transported and accompanied patients to the doctor's office or to the hospital

Administered simple prescribed medications

Assisted with clients’ personal care activities

Monitored patients (vital signs, temperature, respiration) and reported on their condition

Maintained patient care records and documented provided services

Assisted patients with mobility and physical therapies/exercises

Instructed and counselled patients and their families on diet and exercise

Collected routine specimens

Provided companionship and basic emotional or psychological support

Allied Food Products, Brooklyn, New York: 2015 – 2016

Packing Department

Marked and labelled containers, container tags and products using marking tools

Measured, weighed, and counted products and materials

Examined and inspected containers, materials, and products to ensure that packing specifications were met

Recorded product, packaging, and ordered information on specified forms and records

Removed completed or defective products and materials, and placed them on moving equipment such as conveyors or in specified areas such as loading docks

Loaded materials and products into package processing equipment

Assembled, lined, and padded cartons, crates, and containers, using hand tools

Cleaned containers, materials, supplies, or work areas, using cleaning solutions and hand tools

Chari shop, Germantown, MD: 2015

Sales Associate

Reported to the Store Manager and provided excellent customer service, remained poised in a fast-paced environment

Resolved issues using creative problem-solving skills, good interpersonal skills, and common sense

Greeted customers as they entered the store, asked them what they needed, and assisted them in a friendly manner with finding items

Processed cash, credit, and debit transactions using a cash register

Maintained a balanced drawer at all times

Handled returns, refunds and store credit

Requested items to be ordered when out of stock

Education:

Alison, New York, October 2023

Diploma in Customer Service

Baptist University, Kumasi, Ghana, 2011-2015

Human Resource Management, Business Secretary

Kumasi Academy, Kumasi, Ghana, 2003 - 2006

General Education. (S.S.C.E Certification)

References:

Available upon request

Contact this candidate