MONETTE

WANGNER

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Skills Summary

Stellar customer service and team player.

Education

GED

Hillcrest School

Experience

Jacobs heating and cooling

CSR/10-4-21 thru 01-18-23

•Answered all incoming to the service department.

•Provided stellar customer service to customers and technicians.

•Scheduled service and maintenance calls for customers and assigned them to technicians.

•Sold new and renewal maintenance plans.

•Problem solved for technicians.

• De-escalated angry customers.

•Data entry and maintaining monthly call count for manager meeting.

•Rescheduled jobs

•Quick thinking in fast paced environment.

•Any other extra duties requested by management.

Comcast Cable

Dispatch Rep 2/5-07-07 to 01-24/2020

•Answered inbound calls (150+) per day

•Heavy scheduling for all jobs on technicians

•Handled calls to customers to ensure meeds were met

•Dispatched jobs to multiple techs throughout the area

•Answered email box in a timely manner to customers communicating via email

•Changed service codes for customer requesting upgrades

•Used multiple programs throughout the day to perform job

•Provided stellar customer service to both technicians and customers

Awards & Achievements

I received dispatcher of the quarter at least twice a year during my employment here.

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