Customer Service Representative

Angela Griffin

Customer Service Representative

718-***-**** • ad1lr6@r.postjobfree.com

Qualifications

Summary

Organized and flexible professional with a history of providing outstanding customer experiences by offering polite, results-focused service and promptly addressing inquiries. Analytical problem-solver capable of succeeding in self-directed and team-oriented roles in fast-paced environments. Enthusiasm for training and coaching team members in support of personal and professional growth. Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and social media.

Customer Service

Policies & Procedures

Complaint Resolution

Coaching & Mentoring

Goals & Objectives

Problem Solving

Relationship Building

Data Entry / Records Administration

Recent

Experience

Customer Service Representative/Spectrum-Charter, Flushing, NY 2023 to Present

Skilled in troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts. A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Project Specialist/The Container Store, New York, NY 2021 to 2023

Retail Customer Specialist skilled in listening and answering questions and resolving customers’ concerns as quickly as possible, processing payments and returns and organizing merchandise on the sales floor. A collaborative team player with a service-focused mindset.

Consumer Product Advisor / Inventory Control Expert, Microsoft, New York, NY 2015 to 2019

Maintained and received supplies and materials; restocked bins, shelves and bulk items as directed, and maintained inventory items. Performed cycle counts, researched variances. Changed standard operating procedures (SOP) to ensure stockroom organization and straightforward retrieval of items. Maintained meticulous shipping and receiving records. Contributed to annual full physical store inventory. Answered customer inquiries in person and over the phone., and trained teammates in detail-oriented visual work.

Increased efficiency by about 50% by streamlining inventory receiving and processing practices.

Accelerated sales by aligning product verbiage with stock picking SKUs for easy identification.

Customer Service Representative / Pricing Specialist, Gap Inc., New York, NY 2005 to 2015

Maintained current knowledge of company products and industry trends to provide customers with well-informed guidance and support achievement of the yearly multi-million-dollar revenue goal. Transformed complaints into opportunities to demonstrate commitment to customer success. Trained and mentored new hires, ensuring comprehensive understanding of policies, procedures, and best practices. Collaborated with Assistant Store Managers to ensure accurate pricing and attractive merchandising aligned with brand standards.

Consistently met key performance indicators (KPI) while adhering to organizational best practices.

Education

Master of Business Administration (MBA), General Management, 2017

Bachelor of Business Administration (BBA), Healthcare System Management (Hons.), 2014

Metropolitan College of New York, New York, NY (Sigma Beta Delta Honor Society Member)

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