LIANA GRAF

Vancouver, WA ***** 1-360-***-**** ad1lqy@r.postjobfree.com

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer satisfaction. Caregiver, Special Needs, 04/2008 - 08/2021

Chris Ibel – Vancouver, WA

Assisted clients with daily living needs to maintain self-esteem and general wellness. Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Built strong relationships with clients to deliver emotional support and companionship. Maintained clean personal areas and prepared healthy meals to support client nutritional needs. Assisted patients with self-administered medications. Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Transported individuals to events and activities, medical appointments, and shopping trips. Assisted with daily living activities, running errands, and household chores. Laundered items changed sheets and made bed to keep patients' bedroom clean. Replaced bandages, dressings, and binders to care for wounds and encourage healing. Handled incoming mail, bills and invoices and completed appropriate actions. General Manager, 05/1992 - 01/2003

McDonald's Restaurant – Vancouver, WA

Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Monitored financial performance, set budgets, and controlled expenses to provide financial stability and PROFESSIONAL SUMMARY

WORK HISTORY

long-term organizational growth.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures

Trained new employees on proper protocols and customer service standards Scheduled employees for shifts, taking into account customer traffic and employee strengths Trained and guided team members to maintain high productivity and performance metrics Interacted well with customers to build connections and nurture relationships Assisted in recruiting, hiring and training of team members Monitored daily cash discrepancies, inventory shrinkage and drive-off Assistant Manager, 04/1991 - 05/1992

McDonald's Restaurant – Vancouver, WA

Supervised day-to-day operations to meet performance, quality and service expectations. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Mentored team members to enhance professional development and accountability in workplace Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

Maintained professional demeanor by staying calm when addressing unhappy or angry customers Swing Manager, 05/1988 - 02/1990

McDonald's Restaurant – North Bend, OR

Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Integrated service and team management strategies to boost business profits. Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty

Motivated staff to perform at peak efficiency and quality Oversaw food preparation and monitored safety protocols Implemented effective inventory control systems to reduce food spoilage and waste Crew Person, 01/1986 - 04/1988

McDonald's Restaurant – Vancouver, WA

Worked front counter, drive-thru and other areas.

Trained new team members on procedures, customer service, and sales techniques. Provided excellent customer service by greeting customers and meeting quality expectations. Assisted other team members to achieve goals.

Addressed guest needs, questions, or concerns to create optimum experience onboard Cleaned and maintained all areas of restaurant to promote clean image Kept food preparation area, equipment, and utensils clean and sanitary Prepared products following restaurant, health, and safety standards and procedures Worked well with teammates and accepted coaching from management team Stocked shelves to organize aisles in assigned department No Degree: Business Administration And Management, 06/1998 H.u. - Chicago, IL

Behavior Management

Customer satisfaction

Employee training

Crew moral

Meeting goals

Passion for customer satisfaction

Inventory control and record keeping

Conflict resolution techniques

Trained in performance and wage reviews

Natural leader

Order delivery practices

Food service background

Staff Scheduling

Dynamic, friendly hostess

EDUCATION

SKILLS

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