**/*/**, *:** PM S Baldwin Resume (*).docx

chrome-extension://bpmcpldpdmajfigpchkicefoigmkfalc/views/app.html 1/1 Shadonna Baldwin Dallas, Texas ad1lqv@r.postjobfree.com 318-***-****. Collaborative and organized Texas All-Lines Licensed Adjuster seeking the opportunity to utilize my training and knowledge while delivering exceptional customer service to the customers. Work Experience

Casualty Claims Adjuster Crawford & Company - Remote August 2021 to August 2023

Mortgage Loan Maintenance Associate Capitol One - Plano, TX August 2020 to June 2021

Property Preservation Specialist Mortgage Specialists International - Fort Worth, TX January 2016 to June 2020

Customer Service Representative Citi Mortgage Irving, TX February 2003 to November 2015

Education

High School Diploma Bastrop High School - Bastrop, LA August 1990 to May 1994 The Adjuster School-Online Dallas, TX August 2021-September 2021 ATI Career Training Center Dallas, TX January 2009--September 2009 Skills & Qualifications

Insurance Policy Coverage Knowledge, Medical Terminology, Authorize Payments, Claim Validity Determination, Investigate Property Damage Coverage Certifications and Licenses Adjuster License September 2023 to August 2025 Texas Adjuster License / Massage Therapy Certification / State Farm Auto Certification

● Outbound calls to policyholders with open claims to establish liability. Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living /driving arrangements.

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Reviewed and paid first and third party bodily injury invoices from providers resulting from accidents.

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● Negotiated settlement agreements to resolve disputes.

● Submitted loan applications to underwriter for verification and recommendations.

● Recommended loan approvals and denials based on customer loan application reviews.

● Maintained strict confidentiality of bank records and client information. Responsible for sending experienced vendors out to maintain the inside and outside of a property that may be occupied or vacant.

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Reviewed photos and invoices submitted by contractors, if approved submitted payments for expenses, providing timely and accurate reports.

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● Inbound call center-received calls from consumers regarding mortgage accounts.

● Gather information regarding lien payoff amounts, tax data and credit standing.