Behavioral Health Call Center
Resume:
Aloha Norma Croff
Honolulu, HI 96816
ad1loh@r.postjobfree.com
A Hawaii Pacific University graduate with a solid education and hands-on background: experienced in the social service industry and DOE.
Work Experience:
COORDINATOR
Aloha United Way Substance Use Disorder Crisis Line
May 2023 - Present
Answer incoming SUD CARES Phone calls, Texts, Emails, Live Chat, and/or traditional mail requests to provide information and screening for individuals seeking substance use disorder treatment, recovery services, co-occurring disorders, and other behavioral health needs. Complete a client profile, intake, and screening in the Department of Health Alcohol &Drug Abuse Division (ADAD) designated electronic management information system(s) (EMIS) via WITS (Web Infrastructure for Treatment Services) to start an Episode of Care (EOC) for all clients referred to the SUD CARES call center.
Substitute Teacher - Long and Short Term
Department of Education - Honolulu
January 2021- Present
The substitute teacher teaches and supervises students in the event that their regular teacher is unable to lead class. Their duties include managing classroom behavior, quickly interpreting lesson plans, and creating reports to inform the students’ permanent teacher of their success. Long term substitutes adept at tracking student progress and providing constructive feedback. Specialize in engaging. Developed lesson plans in accordance with plans left by the previous teacher and complete grading and submit a grade.
Residential Crisis Manager – LCRS
CARE Hawaii- Honolulu
December 2019 – December 2022
This member of the residential services team has a responsibility to carry out rehabilitation and support functions, and to assist in treatment and crisis intervention; also provides substance abuse services, education, support, and consultation to residents and families as needed. The residential crisis manager facilitates the admission and discharge process for the assigned site, in collaboration with the Registered Nurse on duty, case management and/or crisis worker
Para Professional/Skills Trainer
RCM Technologies - Honolulu, HI
July 2018 to June 2020
Provide 1:1 adult supervision to students who have behavioral
health challenges to assimilate in their school, home, and community. Teach social skills, decision making, independence, cooperation, self-control, behavior modification, relaxation
techniques, and replacement skills. Document the frequency and intensity of the child's behavior. Identify triggers and the responses of the behavior.
Advocate
Domestic Violence Action Center
January 2018 to April 2018
Provides services to domestic violence victims. Assist the clients with long term advocacy, crisis support, support for balanced parenting and strengthening of protective parenting, developing safety and self-sufficiency. Support survivors who are working to meet personal goals for safety and improve stabilize family affairs.
Case Management
Hope, Inc
April 2015 to November 2015
Provide services to clients for the purpose of assisting them with recovery including but not limited to maintaining entitlements, probation and other referral source requirements. Provide case monitoring, service coordination, collateral contacts and advocacy on behalf of the client through face-to-face or telephonic contact to clients registered with the provider.
Client Service Specialist
WorkNet, Inc
April 2010 to September 2012
Provide transitional service to the offender population for those incarcerated, paroled, or on probation. Referrals to outside, resources, tracking, writing letters for client’s hearings, billing, assist in grant writing, input data into the SMS system for the Department of Public Safety, case management, and intake
Crisis Direct Care Staff - On Call
CARE Hawaii
April 2012 to July 2012
Responsible for developmentally disabled residents at an Emergency Shelter. Provides behavioral interventions, 1:1 support, encourages and teaches appropriate social skills, monitors and prepares meals, and complete case notes.
Conference Coordinator
Effective Planning and Innovative Communication (EPIC), Inc
March 2008 to September 2009
Receiver referrals from Child Protection Service for conference or Family Findings. Call families, service providers, and social workers to coordinate a date and time for an 'Ohana Conference. Maintain relationships with families, service providers, and social workers in order to gather additional information about other family members and their backgrounds. Document all case notes in the database.
Skills Trainer/Para Professional
Nursefinders
June 2007 to February 2008
Provide 1:1 adult supervision to students who have behavioral health challenges to assimilate in their school, home, and community. Teach social skills, decision making, independence, cooperation, self-control, behavior modification, relaxation techniques, and replacement skills. Document the frequency and intensity of the child's behavior. Identify triggers and the responses of the behavior.
Skills Trainer/Para Professional
Behavioral Counseling and Research Center
June 2006 to May 2007
Provide 1:1 adult supervision to students who have behavioral health challenges to assimilate in their school, home, and community. Teach social skills, decision making, independence, cooperation, self-control, behavior modification, relaxation techniques, and replacement skills. Document the frequency and intensity of the child's behavior. Identify triggers and the responses of the behavior.
Office Manager
Overnight Transportation
May 2005 to May 2006
Assist vendors and customers with shipping and receiving freight. Billing, payroll, complete Hazmat paperwork for outbound shipments, customer service, shipping quotes, complete all paperwork for freight on Eastbound containers every other week, coordinate with vendor’s freight pick-up and delivery, and general office duties (filing, answering phones, and data entry).
EDUCATION:
B.A. in Psychology
Hawaii Pacific University
Honolulu, Hawaii
Diploma
West Valley High School
Spokane, Washington
Contact this candidate