Sales Manager Loss Prevention
Resume:
Heather Cruz
Michigan City, IN *****
***.****@*****.***
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Revenue Forecasting
Strategic Planning
Sales Reporting
Order Management
Sales Planning
Sales Tracking
Experience
June 2005 - June 2008
Office Max Warehouse - Michigan City, IN
Sales Manager
Managed daily operations of sales department, including supervision of staff members.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Created and maintained sales environment to support business objectives.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
September 2003 - October 2005
Meijer - Michigan City, IN
Loss Prevention Team Leader
Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
Monitored store surveillance systems to identify potential shoplifting incidents.
Developed and enforced loss prevention policies, procedures, and standards for all stores.
Trained new employees on company security protocols and safety regulations.
Served as liaison between corporate office, law enforcement agencies, and local businesses in order to prevent theft activities.
Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
Investigated suspicious activity at point-of-sale registers or other areas of the stores.
June 1996 - June 2004
Meijer - Michigan City, IN
Service Team Leader
Created and presented monthly reports to management on sales performance.
Analyzed data to identify trends in customer behavior and develop plans accordingly.
Managed daily operations of sales department, including supervision of staff members.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
June 2001 - June 2003
Meijer - Michigan City, IN
Night Store Manager
Developed and implemented employee training programs to ensure customer service standards were met.
Monitored stock levels and identified inventory requirements for restocking purposes.
Recruited, trained and supervised staff members on shift operations, store policies and safety regulations.
Responded promptly to customer inquiries regarding product availability, pricing or other issues.
Managed the checkout process including cash handling, credit card transactions and returns and exchanges.
Assisted in setting up displays in accordance with seasonal promotions or special events.
Reviewed weekly payroll information ensuring accuracy of hours worked by employees.
Education and Training
Michigan City Area Schools Michigan City, IN
GED
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