Customer Service Call Center
Resume:
Corina Steward
Norfolk, VA
******************@***********.***
To join a great working environment and become part of a great team!
* Bilingual English/Spanish
*Outstanding communication skills, both written and oral
* Ability to work independently, take initiative and work collaboratively In a fast-paced environment while integrating a high degree of attention To detail and organization
*Capable of managing multiple projects simultaneously and effectively
*Possess a friendly professional demeanor and positive phone presence Authorized to work in the US for any employer
Work Experience
Switchboard Operator
Maryland Center for Oral Surgery and Dental Implants - Cockeysville, MD April 2022 to Present
Answer inbound calls and direct to appropriate department. Take messages for doctors look up appointments for patients confirm appointments
Client Relations Customer Service
The Themis Law Firm
January 2019 to April 2020
Call clients and receive calls regarding their case of mortgage foreclosure Collect documents from clients to submit to mortgage company Receptionist
Solace Day Spa
March 2017 to July 2019
Answer phones, make appointments, greet customers and assign to appropriate Service person
Assistant/Receptionist
Turner Chiropractic
January 2014 to December 2016
Great patients, answer phones, assist doctor, post payments, bill insurance,make Appointments, organize charts and file, connect patients to electrodes for muscle Stimulation and bed massager
Weightloss Coach/Health Assistant
The Natural Body Center
February 2012 to January 2014
Make appointments,make charts,collect payments, vital signs,, doctor,make Followup calls,weightloss consultant for new sublingual supplement and diet Sales of cleansing and weightloss products and marketing services Education
Nursing
Queens College
1991 to 1992
Bridgewater College
1989 to 1991
Skills
• Customer service
• Medical billing
• Medical office experience
• ICD-10
• Computer skills
• Data entry
• Medical terminology
• Nursing
• Medical scheduling
• Insurance verification
• Microsoft Office
• EMR systems
• Caregiving
• Front desk
• Vital signs
• Phlebotomy
• Medical coding
• Communication skills
• Bilingual
• Call center
• Spanish
Languages
• Spanish - Fluent
Certifications and Licenses
CPR Certification
Assessments
Filing & organization — Highly Proficient
October 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Scheduling — Familiar
October 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Familiar
Medical terminology — Highly Proficient
September 2020
Understanding and using medical terminology
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
September 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
February 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Logic & critical thinking — Familiar
February 2021
Using logic to solve problems.
Full results: Familiar
Work style: Conscientiousness — Proficient
July 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Proficient
Receptionist — Proficient
October 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Electronic health records: Best practices — Familiar October 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Familiar
Customer focus & orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Completed
October 2020
Applying customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate