Emojevwe O. Muoghereh

Glendora, California, ***** 714-***-**** email: ad1llk@r.postjobfree.com

Result-driven Business Analyst with over 5 years of experience in translating complex requirements into functional specifications in software development. Proven track record of successfully managing medium to large projects and delivering to client expectations. Experienced in Agile software development lifecycle methodologies, business process improvements, and QA testing.

Strong expertise in business requirements elicitation, analysis, documentation, and use case development. Demonstrated superior communication, problem-solving, analytical, and negotiation skills. Excellent collaboration, multi-tasking, and adaptability to new technologies. Career highlights include resolving project challenges, achieving high stakeholder satisfaction, and delivering quality results within budget and schedule baselines.

Work Experience:

Business Analyst: October 2019 - Present

Improvtek Consulting Inc, - Azusa, California, USA (Remote)

Re-engineered ImprovTek's project intake forms and onboarding process

Conducted thorough document analysis to identify and address current defects in the application, ensuring a high-quality solution.

Led cost-benefit analysis and created a comprehensive business case, resulting in informed decision-making and resource allocation.

Facilitated engaging brainstorming sessions and Joint Application Design (JAD) sessions, eliciting valuable insights and requirements.

Developed and maintained project artifacts, ensuring adherence to timeline and scope, while fostering effective collaboration across cross-functional teams.

Leveraged Scrum methodology and effectively managed a distributed team, promoting productivity and achieving project milestones.

Developed robust test strategies, plans, and scripts, conducting User Acceptance Testing (UAT) and thorough testing, ensuring a high-quality solution.

Led Office 365 adoption Project for City of Stouffville

Successfully deployed and trained clients on the Office 365 solution, enabling enhanced productivity and collaboration within the organization.

Collaborated closely with end users and stakeholders to gather requirements, ensuring alignment with organizational goals and maximizing user satisfaction.

Effectively utilized Agile methodologies and JIRA for project management, promoting flexibility, adaptability, and efficient task tracking.

Maintained proactive monitoring and reporting of project progress, enabling timely identification and resolution of any issues or risks, ensuring smooth project execution.

Delivered KYC AML Regulatory System Enhancement for HSBC (Remote)

Demonstrated leadership in successfully configuring the KYC system to display critical fields and enhance reporting capabilities, ensuring compliance with regulatory requirements.

Collaborated closely with stakeholders, including business users and compliance teams, to gather comprehensive requirements, ensuring alignment with organizational needs and regulatory guidelines.

Conducted rigorous system integration testing and regression testing, ensuring the seamless integration of the enhanced KYC system with existing infrastructure and validating its functionality.

Prepared comprehensive user acceptance testing documentation, enabling thorough testing and validation by end users, guaranteeing a robust and user-friendly solution.

Implemented ServiceNow System for WSIB and FBN

Collaborated closely with stakeholders, including business users and IT teams, to gather comprehensive requirements, ensuring alignment with organizational objectives and user needs.

Developed and created project artifacts, including detailed business requirements and use cases, providing clear guidelines for system configuration and customization.

Collaborated closely with stakeholders, including business users and technology teams, to gather requirements and capture critical business needs, ensuring alignment with organizational objectives.

Spearheaded FINTRAK Process Improvement Project for FBN Limited

Collaborated closely with stakeholders, including business users and risk management teams, to gather comprehensive requirements and capture key business drivers, ensuring alignment with organizational goals.

Developed precise business requirements and process flow models, utilizing Microsoft Visio and UML software design tools, to create a clear blueprint for the solution's development and implementation.

Led cross-functional teams, fostering collaboration and ensuring project cohesiveness throughout all stages of the project lifecycle.

Deputy Manager – Corporate Banking: May 2007 – September 2019

First Bank Limited, - Lagos, Nigeria

Led strategic efforts in effectively selling bank's products, mobilizing and growing deposit liabilities, and generating substantial revenues for the organization.

Demonstrated exceptional skill in sourcing new customers, maintaining existing accounts, and creating high-quality risk assets, contributing to the bank's financial success.

Managed and deepened relationships with existing and prospective customers, fostering trust and loyalty while maximizing revenue opportunities.

Successfully won new accounts and revitalized dormant relationships, utilizing persuasive sales techniques and in-depth market knowledge.

Developed targeted marketing strategies and initiatives to meet customer needs, driving customer acquisition and retention.

Initiated and actively contributed to product development, ensuring alignment with customer preferences and market demands.

Skillfully structured credit facilities in accordance with the bank's policies, balancing risk mitigation and customer requirements.

Actively played key role and contributed towards the implementation and introduction of the principles and compliance of AML in the organization.

Analyzed marketing data and generated periodic reports, providing valuable insights and recommendations to support informed decision-making.

Assisted in the preparation of Management Performance Review (MPR) reports, offering critical information for strategic planning and organizational performance evaluation.

Education and Professional Certifications:

B.Sc. in Business Administration

University of Benin, Benin-City, Nigeria (1998)

Business Analysis Certification, PDU/CDU50 - EEP (CBAP in view)

Scrum Fundamentals Certification Credentials (SFC)

Skills and Competencies:

Robust interpersonal and leadership skills

Data analysis (Excel, SQL, Tableau)

Scrum Agile methodology project delivery

Waterfall methodology

Proficiency in JIRA

Proficiency in UI design and tools (Figma)

Salesforce Business Analyst

Financial Analysis

Organizational Skills

Strategic Thinking

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