General Manager Customer Service

VICTORIA BETTS

I have been in the food service industry since the age of nineteen. My first introduction to QSR, was Taco Bell when I was offered a shift manager position after being with the company for only 6 months. The General Manager recognized my full potential to lead and develop others. I am looking forward, after 30 years of QSR knowledge and experience to continue to offer my level of expertise and sill sets to improve upon our company. EXPERIENCE:

TACO BELL (ASSISTANT MANAGER)

1982-1992

● Lead crews in Excellent Customer Service

● Hire, develop/Train crew & Managers

● Monitor, and coach food safety

● Meet all Health Department Standards and Cleaning Standards

● Schedules & Truck Orders

● Cash control and Banking

● Food Inventory Counts (daily, weekly, monthly)

● Control and Coach Company Expectation of food cost WENDYS (GENERAL MANAGER)/TRAINING STORE MANAGER

1992-2021

● Lead crews in Excellent Customer Service

● Hire, develop/Train crew & Managers

● Monitor, and coach food safety

● Meet all Health Department Standards and Cleaning Standards

● Schedules & Truck Orders

● Cash control and Banking

● Food Inventory Counts (daily, weekly, monthly)

● Control and Coach Company Expectation of food cost

● Review and write business plans to improve P&L reports to improve business and bottom line

● Weekly Mangers Meetings

● Worked closely with District Manager and Director of Training to train General Managers for other locations

● Monitor, follow up and achieve goals set by (myself, corporate vision, and goals set within my team)

● Trained product roll outs and test store for new systems

● General Manager of the year 5 years

EDUCATION:

● Escambia High School 1981

Pensacola, Fl

● Pensacola Junior College

Business Administration

AREAS OF EXPERTISE:

● Creating Flow charts to help implement better operations and standards

● Team building and Interpersonal skills

● Effective communication

● Coaching

● Time management/Planning

● Training and Development

● Problem Solving

● Working with upper management to achieve goals and create business plans

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