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Customer Service Human Resources

Location:
North Murray, UT, 84107
Salary:
16.00
Posted:
November 30, 2023

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Resume:

Salt Lake City, UT *****

801-***-**** ad1ll1@r.postjobfree.com

TANA HINCK

PROFESSIONAL SUMMARY/storage/emulated/0/Documents/Resume nov 2023.docx

Conscientious and compassionate human resources professional with a drive to help employers recruit, develop, and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching, and communication skills. Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward thinking approaches. Solid background of improving collaboration and consensus across retail and health care company environments. Results-driven leader offering 12+ years in achieving positive human resources results for Nordstrom, Carmax, Walmart companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in retail industry compliance. Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

ACCOMPLISHMENTS • Collaborated with team of 12 in the development of developing evaluations

templates for managers to use in simplifying employee development with 30-90 day, quarterly, annual reviews. • Documented and resolved over spending being paid to unproductive sales associates that where costing the company money by simply cashiering rather than selling which led to lowering selling costs and increasing sales volume.

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Achieved hiring needs by completing in house job fairs for hiring needs during peek busy seasons, sale times for fast, effective and efficiently hiring when under pressure to fill positions in all areas of the industry. • Supervised team of 530 staff members. • Achieved top sales results year after year through effectively helping with merchandising, sales, customer service in various departments as needed in order to beat prior year sales results.

SKILLS

• Employee Relations • Corrective Action Planning

• Labor Relations • Succession Planning •Employee Handbook Development

• Dispute Mediation • Benefits Administration • Payroll Administration • Recordkeeping • Legal Compliance • Performance Assessment

• Compensation Structuring

• Policy Enforcement • Recruitment • New Employee Orientation

•Employee Onboarding • Leadership Development •Risk Management • Staff Management •Organizational Development • Workforce Improvements

• Payroll Coordination • Personnel Recruitment • System Development

•Benefits and Compensation Management Training Development •Recruitment Strategies Training and Mentoring •Training Programs Compensation and Benefits • Recruitment and Hiring •Benefits and Compensation • Records Management

• Microsoft Office Proficiency • Human Resources Operations

•Online Position Posting

WORK HISTORY

RECEPTIONIST/DOG TRAINING SALES 07I2021 to 11/2022 Train

• Phones, Gingr app, Monday Board, Work from home.

RECEPTIONIST O7/2019 to 01/2020 ABM

•Working on the frontline to assist customers with parking in downtown



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