Customer Service Patient Care

PATRICIA I. SAENZ

*** ********* **. **********, **, 60446 · 708-***-****

ad1lkx@r.postjobfree.com

I am currently a college student seeking a bachelor’s degree in software engineering at Western Governors University. I am bilingual, I speak, read, write, and understand Spanish fluently. I have 8 years of experience with guest relations. I am currently learning how to program with python and also open to learn new tech skills to strengthen my career profile.

EXPERIENCE

APRIL 2015 – DECEMBER 2015

CASHIER, Menard’s

At Menard’s I worked at the front end as a cashier. I learned how to work the register, handle cash, do returns, and greet customers.

JANUARY 2016 – JUNE 2019

SHIFT SUPERVISOR, KFC

At KFC I started off as a team member, I learned how to work the register, handle cash, customer service, how to upsell to customers, clean area, and prepare food. As a supervisor I did the same work as above plus managing a whole crew, counting down all drawers and safe, learned how to count inventory, and learned how to open and close the whole store.

AUGUST 2021- SEPTEMBER 2022

Patient Care Technician, EDWARDS HOSPITAL

I worked as a patient care tech in the Orthopedic/Spine unit at Edward’s hospital. My role in this position is to assist patients in hygiene needs, feed if patients need assistance, help ambulating patients, and assisting the nurse with help in caring for our patients.

FEBRUARY 2023- May 2023

Help Desk Technician, COMMUNITY SERVICE PARTNERS

At Community Service Partners, I was positioned in the help desk role. In this company we used the osTicket system to support non-profit organizations with their IT needs. My role was to assist users resetting passwords in the ticketing system or hotline, creating new employee accounts in Active Directory and Gmail accounts, removing terminated employee accounts from Active Directory and Gmail accounts, archiving files to proper drives, software installations, server checks, and inventory.

MAY 2023- AUGUST 2023

IT Site Specialist Intern, CNH INDUSTRIAL

My internship at CNH industrial consisted of weekly conference room equipment testing, imaging laptops, joining to domain, and active directory. I also worked with mobile phones my role consisted of factory resetting phones to be able to use for another user. I also learned how to use Adobe premiere to edit livestream videos for site leaders and also did cable management.

EDUCATION

2012-2016

HIGH SCHOOL DIPLOMA, Plainfield East High School

Throughout my 4 years of high school, I was on the honor roll with my GPA at a 4.5 and above. I took English honors classes and I got the highest score in my advance placement test for Spanish.

2020

Certified Nursing Assistant, AVID CNA

Took a basic assistant nursing course over the fall to help gain experience with customer service and patient care.

2022- Present

CURRENTLY, WESTERN GOVERNORS’ UNIVERSITY

I started my program in October 1st of 2022 with an expected graduation date of December 2024 for software engineering. I am currently studying for the CompTIA A+ certification test and should obtain it by the end of the year.

SKILLS

Bilingual (Spanish)

Fast learner

Open- minded

Computer skills

CNA License

Software Installation

Creating/removing accounts

Software installation

Dependable

Self- motivated

Teamwork

Customer- Service

Google IT Support Certification

Reset Passwords

Ticketing System (Os, ServiceNow)

Active Directory

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