Henry J. DiGiacomo

Phone: 508-***-**** *** Weld Street, West Roxbury, MA 02132

ad1lki@r.postjobfree.com

KEY SKILLS

Cybersecurity, Privacy Law, GDPR, CCPA, Incident Response, HIPAA, FAR and DFARS Compliance, Contract Negotiation, Contract Management & SLAs, KPI, Mediation, Contract/Program Cost and Schedule Reporting, Client and Customer Service, Oral & Written Communication, Problem Solving, Organizational Effectiveness, Privacy Law Compliance, MS Office, MS Excel, Process Improvement, Attention to Detail, Committed to Lifelong Learning.

PROFESSIONAL EXPERIENCE

National Association of Realtors (NAR) 09/2021-Current

MLS & Member Policy Manager Full-time 40 hours per week

Led and continue to enhance partnerships with business affiliate MLS Tech Vendors, MLS Executives, Appraisers, and industry organizations including RESO and CMLS through monthly information sharing and updates.

Participated in and provided staff support to the MLS Technology and Emerging Issues Advisory Board, the Multiple Listing Issues and Polices Committee, and the Multiple Listing Forum meetings.

Collaborated with Statewide Data Share REALTOR and business affiliate volunteers to develop twelve recommendations that provide guidance to states seeking to establish an MLS Statewide Data Share.

Developed Frequently Asked Questions (FAQs) regarding MLS Policies and Procedures.

Created and offered educational programming to Association and MLS executives and staff.

Led process improvement initiatives by promoting NAR recommended MLS Best Practices.

Collaborated with learning specialists to offer Artificial Intelligence (AI) and ChatGPT training that addressed opportunities and the impact of AI on real estate practitioners and their business.

Identified key policy issues for consideration by the Multiple Listing Issues and Policy. Committee. Prepared agenda and minutes for each committee meeting.

Collaborated with REALTORS and Association Executives regarding the Code of Ethics & Arbitration procedures, Mediation, MLS Policies, and compliance with state and federal laws.

Promoted and advocated for Diversity, Equity, and Inclusion (DEI) in MLS and Fair Housing initiatives throughout the U.S. and professional development programming at all conferences consistent with NAR’s DEI Strategic Plan.

Collaborated with team members to create a Knowledge Base for MLS and Member Policy.

Jira: created and updated NAR website publications.

Boston College 05/2020-Current

Assistant Instructor / Teaching Assistant Part-time 9 hours per week

Courses: Cybersecurity, Policy & Law, Privacy & Legal Requirements, Ethical Issues in Cybersecurity, and Security in the Cloud.

Collaborated with professors and advised students in cybersecurity education.

Graded student essays, assignments, and exams.

Worked with faculty to identify guest speakers to introduce emerging cybersecurity trends, policies, and threat vectors.

State Street Corporation 09/2018-08/2021

Privacy and Risk Manager, Assistant Vice President Full-time 40 hours per week

Implemented Data Breach Management policies with attention to detail to mitigate Inadvertent Data Disclosures (IDDs).

Researched and ensured compliance and consistency to the Privacy Act and regulatory distinctions between the GDPR and the CCPA.

Independently authored 13 Global Privacy Policies, Procedures, and Principles to ensure compliance with the GDPR & CCPA.

Updated Recorded Telephone Lines Standard Operating Procedure (SOP).

Documented & policy and procedures reviewed, redacted, and maintained electronically.

Summarized Hong Kong e-banking Regulation for use and compliance of senior management.

Routinely ensured clear desk SOP data security measures for quarterly compliance reviews.

Created, presented, and exported PowerPoint files to senior management orally and in writing.

Prepared Executive-Level Excel spreadsheets and presentations for problem solving. Fluent in Microsoft Excel, Pivot Tables and Data Analysis.

Authored clear and understandable PowerPoint presentations for Senior Management audience.

Executive Office of Health and Human Services 04/2015-09/2018

Benefits & Enrollment Specialist Full-time 40 hours per week

Enrolled and renewed membership applications for the under 65 population with MassHealth benefits.

Collaborated with MassHealth Healthcare Information Technology and business processes to ensure that the Health Connector software was compatible to JAWS software and non-sighted citizens.

Served as a liaison for internal and external persons facilitating action between members, healthcare providers, and stakeholders.

Reviewed & updated financial and background data for eligibility updates in accordance with the Affordable Care Act.

Worked collaboratively in a fast-paced environment with MassHealth members to offer MassHealth benefits and to de-escalate and achieve conflict resolutions quickly and efficiently.

Cape Cod & Islands Association of Realtors Inc. 07/1992-03/2014

Executive Director and CEO Full-time 40 hours per week

Ensured strong financial position and revenue sources to operate the association at optimum and future levels with suitable funding available to act quickly on opportunities, threats, and acted as an impetus for process improvement.

Provided leadership in professional standards enforcement and certification efforts; provided service to other REALTOR® organizations via co-op enforcement agreements; fostered industry-wide ethical standards with other allied real estate groups affecting members' businesses.

Developed and maintained a sophisticated new-member recruitment and retention program with targeted orientation options.

Created Member Engagement and Outreach Program to specific targeted real estate groups, potential allied industries, and culturally and ethnically diverse groups.

Developed, offered, and promoted access to required and optional education programs based on analysis of current needs and future trends.

Managed Vendor – Third Party Oversight process to ensure compliance to technical, security and contractual requirements.

Lead relationships and member retention strategies for 2,200-member clients. Grew membership by 22% in five years.

Analyzed MLS data and metrics. Promoted MLS statistics and news releases to the media.

Directed technology and privacy of MLS data. Managed Ethics & Arbitration process between the Public and Realtors.

Ensured technology supported the strategic goals of the Association, MLS and Real Estate School.

Nurtured team building among twelve technical and administrative employees, multiple risk management and quality control teams.

Managed compliance to information technology data distribution requirements and MLS rules and regulations.

Supervised Human Resources benefits, payroll and insurance for twelve employees.

Established technology solutions to data privacy by using multi-factor authentication tokens.

Managed not-for-profit 501(c)6 trade association, a for-profit MLS, a real estate school, and a conference center.

Provided exemplary member service experiences with a 98% membership satisfaction rating.

System Resources Corporation 02/1992 – 07/1992

Contracts Manager Full-time 40 hours per week

Utilized Integrated Master Plan (IMP) contract management software.

Produced monthly financial analysis and reporting of contracts to performance based on Program Management goals and expectations.

Planned and executed short-term requirements, contract change orders, and long-term Program requirements and opportunities.

Prepared RPF’s and negotiated contracts. Gathered and organized technical, financial, technical resumes of employees and marketing data from engineers into formal proposals to secure new business and contract renewals.

Utilized strong interpersonal skills to achieve and work collaboratively with Engineering Task Leads, Program Managers, and Finance to ensure accurate and timely preparation of monthly Program Management reports to monitor progress considering Estimate at Completion and Project Duration.

Developing and reviewed contract renewal and cost proposals.

Prepared RFPs and management summary for Management review and approval.

Used Earned Value Management System (EVM). Reported, analyzed, and recommended contract based on a systematic project management process used to find variances in projects based on the comparison of worked performed and work planned.

Awarded $320 million government proposal.

Raytheon Company 05/1989 to 01/1992

Contracts / Cost Schedule Control Systems Criteria Administrator. Full-time 40 hours per week

Implemented contracts / cost schedule control systems criteria (CSCS/C) program adopted as standard cost/schedule monitoring and reporting system within Raytheon Company and the defense industry on the AAS and AEGIS Programs.

Produced monthly financial analysis and reporting of contracts to performance based on Program Management goals and expectations.

Planned and executed short-term requirements, contract change orders, and long-term Program requirements and opportunities.

Utilized strong interpersonal skills to achieve and work collaboratively with Engineering Task Leads, Program Managers, and Finance to ensure accurate and timely preparation of monthly Program Management reports to monitor progress considering Estimate at Completion and Project Duration.

Developing and reviewed contract renewal and cost proposals.

Prepared RFPs and management summary for Management review and approval.

Maintained contracts and proposals according to Federal Acquisition Regulations (FAR) and International Traffic in Arms Regulations (ITAR).

Provided support to Cost Account Managers (CAMs) to support monthly reporting requirements.

Utilized Earned Value Management System (EVM). Reported, analyzed, and recommended contract based on a systematic project management process used to find variances in projects based on the comparison of worked performed and work planned.

Won renewal contract based on win-win negotiations strategy.

Coordinated business development functions gathering and organizing technical, financial, and marketing data from management and engineers into formal proposals to secure new business and contract renewals.

Negotiated contract modifications on FAR contracts. Reduced contract expense by 9% over three-years.

Experience in the use and requirements of subcontract types including T&M, Labor Hour, FFP, CPFF, and CPIF contracts.

EDUCATION

Boston College, Woods College of Advancing Studies Cybersecurity Policy and Governance (MS)

GPA 3.914

Suffolk University Law School Juris Doctor (JD)

GPA 3.19

Northeastern University Master of Business Administration (MBA)

GPA 3.55

Boston College Bachelor of Arts (BA)

GPA 3.3

AWARDS & CERTIFICATIONS

Summa Cum Laude (Boston College, MS)

Moot Court Advocacy Award (Suffolk University)

Dean Camille Nelson Public Service Award & Scholarship

Dean Lorraine Cove Spirit of Suffolk University Award

Admitted to Massachusetts Board Bar of Overseers 11/2014

Magna Cum Laude (Northeastern University, MBA)

Beta Gamma Sigma National Honor Society (Northeastern University)

Cum Laude (Boston College, BA)

Spot Award for Innovation (State Street)

Lean Management Certification (State Street).

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