Allain “Lainie” Thompson

Lutz, FL *****

813-***-**** ad1lkf@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a welcoming Service Supervisor with outstanding abilities in assisting customers and employees with various inquiries and tasks. I am dependable and reliable with excellent training expertise and written and verbal communication skills. I have experience leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.

SKILLS

Problem solving Attention to Detail

Adaptability Coaching/Training

Organization Motivational Speaking

Oral and Written Communication Proofreading

Recruitment Editing

Public Speaking Accounts Payable

Research Adobe

Creativity Marketing

Customer Relations Expert Management

Microsoft Word, Excel, PowerPoint Integrity

WORK HISTORY

ACCOUNTS PAYABLE 09/2023 to 11/2023

Klien CPA Group – Clearwater, FL

Responsible for financial, administrative, and clerical support of multiple companies

Make payments owed by various companies to suppliers and other creditors

Pay vendor invoices or bills

Track outgoing payments

Monitor companies expenditures (including payroll)

Maintain records, verity expense reports, maintain petty cash

Review vendor and service provider agreements

Negotiate with vendors and service providers to secure discounts, tracking and paying sales and use tax, reconciling statements and payment records

Ensure payment credits are applied correctly

Correspond with vendors regarding billing and payments

Analyze accounts, preparing reports, and streamlining the payment process

FUNERAL SERVICES SUPERVISOR 08/2007 to 11/2014

Garden Of Memories Funeral Home - Tampa, FL

•Coordinated paperwork and required records to meet all business and legal requirements

•Supervised 8-15 employees and increased sales by 11% in year

•Completed comprehensive assessments of families to identify needs and develop personalized plans

•Completed staff performance evaluations, recommending improvements and recognizing success through reward systems and feedback

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

•Analyzed customer service trends to discover areas of opportunity and provide feedback to appropriate departments

ENGLISH AND WRITING TEACHER 05/2004 to 06/2014

Tampa Catholic High School - Tampa, FL

•Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives

•Incorporated multiple types of teaching strategies into classroom

•Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement

•Supported student teachers by mentoring on classroom management, lesson planning, and activity

organization

•Developed and administered tests for students to measure academic proficiency and understanding

•Registered student progress and attendance on database to enable tracking history and maintain accurate records

•Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities

SENIOR EDITOR 09/1997 to 08/2002

TVData - Glens Falls, NY

•Managed team of copy writers 4 and 8 junior editors to deliver accurate and engaging content

•Guided and motivated staff of 10-15 channel editors to achieve demanding targets under tight deadlines

•Formed close relationships with television stations obtaining scheduling for multimedia listings

•Created training manuals on newly introduced policies and procedures

•Generated reports on all discrepancies to investigate and log

•Communicated directly with writers to collaboratively assess work and guide editorial improvements

EDUCATION

Saint Leo University - Saint Leo, FL Bachelor of Arts

English and Writing, 06/1996

National Honor Society (Delta Epsilon Sigma)

English Honors Society (Sigma Tau Delta)

Who's Who among Students in American Universities

3.8/4.0 GPA

Honors Program Graduate

CERTIFICATIONS

Ethics for Professionals Training Techniques

Safe Environment Training Prioritizing in the Work Place

One-Minute Time Manager Interviewing Techniques

Child Safety Certification

EMPLOYMENT GAP EXPLANATION

At the end of November 2014, I decided to take a sabbatical. During that time I wrote and published a book, Blessed Eleven. My endeavor started with the gathering of information, then, research, layout, writing, and editing. I also took the opportunity to assist a uniform store, Scrubs n' Such, launch their opening. I assisted them with marketing material as well as accounting using QuickBooks. I continue to advise and help former students with writing, resumes, and interviewing techniques. I enjoyed time reconciling patient accounts (85-92 accounts) for a local ALF, Shady Palms ALF, a few times too. I did not list these in my Work History being all were/are voluntary.

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