Vivian Brown

**** * ***********.

Charlotte, MI. 48813

517-***-****

ad1lkb@r.postjobfree.com

OBJECTIVE

Experienced customer service representative with State of Michigan. Worked in call center answers telephones, resolving customers problems. Remote learning all through college.

EXPERIENCE

Carenet Health/ Engagement Specialist 10/2022-currently

Outbound Calls for State of New York Medicaid Insurance

Communicates with members informing them of authorization of benefits

Problem solving skills and making decision on the claim

Works with Genesys, Salesforce, Peg-a and Excel spreadsheets

Self employed/Home Bakery 8/2014-current

Took orders for baked goods from customers. Listened in detail to instructions from customers of order

Figured financial cost of baked goods and all bookkeeping

Payroll figured

Follow all safety and cleanliness policies

EDUCATION

Eastern High School 8/1985-6/1989

High school Diploma/Honor Roll Student 3.5 GPA

Davenport University 8/2002-12/2006

Bachelors of Computer Networking/Honor Roll Student 3.0 GPA