Sekelia Davis

Phone: 706-***-****

Email: ad1lk5@r.postjobfree.com

OBJECTIVE: Highly experienced and skilled customer relations professional seeking a perpetual position to employ extensive background in complex administrative functions, organizational management and excellent work process development.

EDUCATION: Major: Health Science, Albany State University, Albany, GA, 2015 - 2017

WORK EXPERIENCE:

FEMA, Denton, TX 08/2023- Present

Emergency Management Specialist

Communicate with survivors about their case status and disaster assistance program.

Request and review additional information and/or documentation from the applicant and verify information is complete and accurate.

Rescue people in the affected area, preserve property, and give humanitarian aid. In the recovery phase, disaster relief.

Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.

Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them.

Coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.

Communicate directly with disaster survivors to discuss case status and provide clarification of the assistance.

Provide applicants with appropriate referrals to other Federal, State and Local Agencies, Volunteer Organizations, and Faith Based Organizations.

Works and communicates with clients and customers to satisfy their expectations. Committed to quality services.

Deployed to Douglas, AZ DHS Volunteer Force U.S. Customs and Border Protection (May 17, 2023 – Present)

Zoe Pediatric, Columbus, Ga 09/2022-12/2022

Financial Generalist/ Accounts payable specialist

Problem solving and time management skills.

Knowledge of quickbooks and quickbooks online

Assist with the month-end closing process, making corrections to journal entries for account discrepancies.

Knowledge of the principles, practices, and methods used to determine, estimate, and analyze costs, including determining life cycle costs.

Prepare daily production and KMR report for management.

Manage the processing of Daily Cash receipts, recording of revenue and receivable.

Inventory control of costing

Verify payments and deposits made through company account.

Establishing and maintaining relationships with new and existing vendors.

Comparing purchase orders, prices, terms of payments

Maintain and update accounting records and files on excel.

Develop solicitation documents, create appropriate evaluation factors, review, and analyze vendor submissions.

PNC Bank, Remote 04/2022-08/2022

Customer service representative Sr

Liaison for customer relations, assisting customers with loan applications, sales, and questions.

Perform routine accounting, clerical, billing and/or claims processing duties for assigned accounts.

Researching and investigating errors in account reconstruct and reconcile incomplete information.

Utilizing a variety of automated systems (procurement and financial management systems) for procurement actions such as entering and manipulating data, confirming, and reconciling information, and running reports.

Enter data and process payments.

Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner.

produces written information, which may include technical material that is appropriate for the intended audience.

Lowes, Warner Robins, Ga 03/2021- 04/2022

Head Cashier

Demonstrates strong leadership skills.

Process refunds and returns.

Addresses customers’ questions and complaints.

Oversee activity of junior cashiers to ensure that they are working up to store expectations.

Demonstrates ability to multitask effectively.

Demonstrates Solid organizational skills.

Department Of Human Services, Macon, Ga 12/2020-08/2021

Financial Operation Generalist 1

Balance and reconciles accounting records, statements, journals, ledger, or reports.

Collect fees or reverse, disburse payments and post to appropriate accounts.

Complies and maintains records and files.

Analyze financial reports to assess compliance.

Perform routine accounting, clerical, billing and/or claims processing duties for assigned accounts.

Researching and investigating errors in order to reconstruct and reconcile incomplete information.

Utilizing a variety of automated systems (procurement and financial management systems) for procurement actions such as entering and manipulating data, confirming and reconciling information, and running reports.

Performing administrative and clerical operations and procedures to include uploading and maintaining files, using word processing to create documents, creating electronic spreadsheets, and sending correspondence via electronic mail to a variety of sources.

Geico Insurance, Macon, GA, 02/2019 – 10/2020

Customer Service Representative

Prepare personalized insurance quotes, analyze driving records and previous claim history.

Liaison for customer relations, assisting customers with loan applications, sales and questions.

Process a high volume of consumer inquiries via inbound calls for potential insurance policyholders.

Stay abreast on state insurance requirements, marketing, company product and programs to advise buyers and current customers.

Interact directly with stakeholders and executive staff for claims, service contracts and underwriting.

Phoebe Putney Memorial Hospital, Albany, GA, 04/2018 - 02/2019

Monitor Technician

Review and process rhythm strips every eight hours and place in patient's chart each shift.

Notify nursing personnel of rhythm changes or new occurrences and obtain a graphic tracing.

Analyze alarm limit settings on the monitors.

Track telemetry leads on patients, troubleshooting any telemetry problems and logging results.

Compile patient demographic information in new and current charts manually and in database.

Perform front line administrative operations relative to admissions and discharge of patients.

Albany State University Police Department, Albany, GA, 08/2016 - 04/2018

Emergency Dispatcher

Process incoming emergency and non-emergency calls requesting police, fire, and EMS assistance.

Operate telephone, radio, and computer-aided dispatch (CAD) systems.

Dispatch emergency units and personnel to distress areas and communicated location.

Coordinate communications during field activity and relays information to appropriate departments, public safety officials or other agencies.

Maintain confidential records, photos, and records.

High attention to detail, strong customer service skills, and familiarity with campus and city geography.

Conducting community outreach to report findings and anticipate the needs.

Help voluntary organizations assist the community after a disaster.

Weather emergency management training.

Okinus, INC, Pelham, GA, 05/2012 - 04/2013

Customer Service Representative

Process inbound and outbound calls to customers for finance approval, contracts, collections, and payments on accounts.

Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Review monthly accounts receivable and solve all identified issues.

Interface daily with internal partners in accounting, sales, and marketing divisions to promote store revenue.

Responsible for the day-to-day management of a team of customer service officers within the customer relations division and maintaining company performance standards.

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