CUSTOMER SERVICE PROFESSIONAL seeking a position with a company that will utilize my skills and education to further develop and meet organizational goals.

SKILL SETS/STRENGTHS

·45 WPM

·Internet Explorer/Email/Faxing

·Microsoft Office Products

·Interpersonal Skills

·Quick Learner

·Critical Thinking Skills

·Strong Communication Skills

·Decision Maker

·Problem Solving Skills

·Leadership Development

·Team Player

·Cash-Handling Accuracy

·Customer Service

·Time Management Skills

·Flexible

·Trustworthy

·Attention to Details

·Goal Setting

PROFESSIONAL EXPERIENCE

Wipro – Atlanta, GA

Underwriters Team Lead

May 2020 – June 2021

2012 – Nov 2013

Review files for accuracy

Assist team with files

Handle payroll

Quality Controlumb

Kelly Services – Saint Louis, MO

Mortgage Processor/Escrow Processor/ underwriting/Contractor Nov. 2012 to Dec 2019

·Responsible for processing mortgages and payments

·Processing and filling paperwork correctly

·Handling customers' concern properly

·Attending phone calls, and emails and passing on required information to customers and attorneys

·Can handle FHA, VA, USDA, GSE, Processor

·Clear titles lien research reaches out to attorneys agents

·Handle subordinates

·Document review

United Health Group – Maryland Heights, MO

Quality Claim specialist

Dec 2006- Sept 2012

·Monitored calls for accuracy, scored calls and relay info to agents and supervisor

·Responded to all customer queries with accuracy and courtesy

·Process Medical claims

·Train call center agents and answered in our calls

EDUCATION

Cahokia High School – Cahokia, IL

Major: Basic Studies / Diploma Received Aug 1995 to May 1999

Lindenwood University - Belleville, IL

Major: Business

Reference Available Upon Request

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