Resume

Front Desk M A

Location:

Frisco, TX

Posted:

November 30, 2023

Contact this candidate

Resume:

Asia Sentimore

Frisco, TX *****

ad1ljq@r.postjobfree.com

+1-940-***-****

I’m a really an Entrepreneur, I dabble in a few different things. I’m a in home hairstylist, dancer, poet, author, fashion designer, makeup artist, aspiring actress, aspiring singer, advertiser, and a independent wholesale salesperson. So, far my main focus has been hair, dance, and wholesale products. I do all in house except for dance and I promote my own business. In results, I have a steady clientele and growing not only from how I promote and the deals I do, but also how hard I work on my clients.

Willing to relocate to: Plano, TX - Dallas, TX -

Authorized to work in the US for any employer

Work Experience

Fraud Specialist

Genpact - Richardson, TX

February 2023 to August 2023

I would investigate suspicious activity and behavior that could pose a risk to client’s customers like out of pattern card spend or anomalous account activities.

• Responsibilities

My role included, but wasn't limited to the following duties, investigating and eliminating fraud risks emanating from credit card transactions. This requires logical thinking and problem solving skills with common sense to approach investigations in order to mitigate fraud opportunities. Debt Collector

The CMI Group - Plano, TX

June 2022 to February 2023

Duties included:

• In this position I assisted with setting up payment plans, documenting account issues, and/or restoring services for customers. I had to be able to listen, multi-task, and offer solutions to upset customers.

• It was a requirement that I represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations

• I followed provided processes and procedures

• I identified and escalated priority issues per client specifications

• I accurately processed and recorded call transactions using the designated tracking software

• I remained current with system information, changes and updates

• I managed my time effectively in order to obtain performance criteria objectives Front Desk Receptionist

The Statler Hotel - Dallas, TX

August 2021 to May 2022

As a front desk agents my responsibilities were to greet and register the guest, provide outstanding guest service during their stay, and to settle the guest's account upon completion of their stay. My primary responsibilities were registering guests, making and modifying reservations, hotel operator, and concierge duties. I provided attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Team Lead

The Biscuit Bar - Deep Ellum

May 2021 to August 2021

Our focus were on fast, delicious comfort food. We were open for breakfast, lunch, and dinner, and were a popular destination for the weekend brunch crowd. Our biscuit sandwiches come in a wide variety, our tots can be styled to satisfy everybody's taste, and our signature cocktails keep the party going! Duties

• Ring up orders

• Process payments

• double check the order in food window before delivering

• Serve orders

• Serve drinks

• Sweep as many times as needed

• Bust the tables

• Clean the lobby

Front Desk Supervisor

Hampton by Hilton - Duncanville, TX

January 2020 to December 2020

Since COVID our quota had to make the minimum in order for people to keep working, and so that they could also keep their full or part time hours. Our occupation had to be at least 50% which was 60 people in house. As a Front desk supervisor I am able to reduce the price so that we can meet our demands. Assistant Manager

Hall’s Honey Fried Chicken - Duncanville, TX

May 2019 to January 2020

The Manager/Assistant Manager is responsible for properly running and efficiently overseeing each shift as well as operations of the store during their assigned shift. Managers are key in dealing with the daily operations and issues that may arise at the restaurant at any given moment. Duties

• Overseeing all employees and that all roles are being performed properly and efficiently

• Maintain shift goals are being met to meet the restaurant's overall goals

• Interacting with customers to gauge customer satisfaction

• Managing and addressing customer complaints in accordance with Hall's policies

• Maintaining a safe environment for customers and employees

• Ensure compliance with safety and health standards

• Judge staff performance and provide feedback (positive and negative) to individual employees, shifts, and upper management

• Train new and current employees on policies Enforce ALL of Hall's policies and procedures

• Report to general manager and upper management

Assistant Manager/Cashier/Customer Service

Torchy's Tacos - Irving, TX

November 2018 to April 2019

Duties

• Greets all guests

• Accurate cash handling and credit card procedures

• Accurate order taking, includes repeating order to customer at time of order and delivery of food

• Setting up or closing down the dining room, restrooms, and patios

• Answering the phones using all aspects of the Torchy’s script requirements and taking call in orders

• Directing customers inside the restaurant

• Helping pre-bus and cleaning the dining room during service while not on the register

• Maintaining a clean and sanitary work area as outlined by city health codes

• Assist with opening and closing restaurant duties and re-stocking.

• Smile, be friendly, and polite

• Assist expo whenever possible

• Be able to explain the menu and suggestively sell to all customers

• Desired Skills and Experience:

• Extensive menu knowledge, including how to handle dietary needs of the guest

• Beer and alcohol knowledge (if applicable to the store)

• Experience with a POS system

• Must be 18 years of age

• T.A.B.C. certification

• City Food Handlers Permit required

• Exceptional customer service skills

• Strong communication skills: verbal and listening

• Organizational skills

• Behaves professionally and can be flexible in a changing environment

• Be honest and trustworthy

• Team player and positive attitude

• Quick learner

Customer Service Representative

Humana Teleperformance - Dallas, TX

July 2018 to November 2018

Duties

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Shift Lead Server

Alamo Drafthouse Cinema - Irving, TX

March 2018 to July 2018

Duties

• Our Servers will have the pleasure of assisting our theater guests and being their point of contact for a variety of functions within the venue, including confirming/taking orders in the theater, delivering food and beverage and processing payments

• Uphold standards of behavior as defined by the company Core Values, Code of Conduct and Operational Guidelines

• Responsible for all guest facing interactions and the overall guest experience in the theater

• Maintains the highest safety standards and follows all protocols to keep our teams and guests healthy

- is knowledgeable about all Alamo policies and procedures

• Maintains world class cleanliness standards for the venue - theater seats, handrails, and tables

• Maintains a working knowledge of the films and events playing in our theaters

• Troubleshoots guest issues with the support of the management team

• Maintains a positive and team driven atmosphere

• Maintains assistive listening and close captioned devices

• Performs assigned opening and closing duties on specified shifts

• Launches and manages the guests' orders from POS entry to delivery

• Ensure order cards and guests needs are being taken care in multiple theaters

• Organizes and leads the theater cleans, ensuring that each occupied seat is marked and cleaned and sanitized before the next film

• Maintains kindness and understanding

Subway Sandwich Artist

Subway - Duncanville, TX

February 2018 to February 2018

Crew member exhibits a cheerful and helpful manner while greeting guests and preparing their orders.

• Demonstrates a complete understanding of menu items and explains them to guests accurately.

• Uses Point of Sale system/cash register (cashier) to record the order and compute the amount of the bill. Collects payment from guests and makes change.

• Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.

• Prepares food neatly, according to formula, and in a timely manner.

• Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.

• Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.

• Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.

• Understands and adheres to all quality standards, formulas and procedures as outlined in the Subway® Operations Manual: Daily Procedures.

• Maintains a professional appearance and grooming standards as outlined in the Subway® Operations Manual: Daily Procedures.

• Performs light paperwork duties as assigned.

• Completes University of Subway® courses as directed. Tech Support

Telvista - Irving, TX

August 2017 to October 2017

Duties

• Handle both inbound and outbound calls in a courteous manner while up-selling products and services to customers.

• Ensure first call resolution through problems solving and effective call handling

• Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed

• Accurately document and process customer claims in appropriate systems

• Lead fact-finding discussions to determine the best options for the customer

• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure

• Other duties may be assigned.

Front Desk Receptionist/ Assistant Manager

Extended Stay America Hotels

December 2016 to June 2017

• Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and Stop the Leaks)

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees

• Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA

• Manage labor standards and property level expenses to achieve maximum flow-through to the bottom line profit

• Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks

• Participates and monitors monthly inventory of supplies and equipment

• Ensures purchases made are within budget and by approved vendors

• Works with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives

• Activities include setting goals, completing competitive surveys, taking reservations and compiling reports

• Identifies and seeks out potential business in local market

• Maintains relationships with local companies and key people to increase the company's visibility within the local market

Housekeeper

Extended Stay America Hotels

December 2016 to January 2017

• While performing the duties of this job, the associate is regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds

• The associate must be able to position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch

• The associate must be able to occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds

• The associate must have the ability to discern or detect items in guest rooms to ensure safe performance of work

• The associate may frequently work in outside weather conditions (depending on hotel)

• The associate occasionally works in wet humid conditions (non weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock

• The work environment typically will be at moderate to loud noise levels

• The associate may be asked to travel to help additional locations within a reasonable geography

• The Housekeeping Attendant (or "Housekeeper") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates

• The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures

• Cleans assigned guest rooms with adherence to company standards, policies and procedures

• Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use

• Stocks carts and cart rooms if necessary and or directed by management

• Reports all maintenance issues directly to the front desk and/or manager on duty

• Reports any guest property that may be leftover in the room directly to the front desk and manager on duty

• Assists and provides reasonable accommodations in response to guest requests whenever possible and practical

• Compliance with all safety and security policies and procedures

• Assisting to clean other areas of the hotel as assigned by the manager when needed to include (but not limited to) associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas

• Responsible for maintaining overall hotel cleanliness

• Other duties as requested by the management team Staff Member

Whataburger Restaurant

December 2015 to May 2016

Duties

• Provide Whataburger-quality service to all customers.

• Demonstrate the ability to accurately explain the “Whataburger Difference” to customers.

• Effectively communicate with management in a timely manner regarding scheduling issues, customer service problems, and equipment malfunctions.

• Follow all safety procedures and guidelines including personal safety, equipment use, and food handling and storage.

• Ensure all products are stocked, maintained, and prepared according to Whataburger quality standards.

• Maintain a clean, safe working environment.

• Properly stock inventory using First-In/First-Out (FIFO).

• Clean the customer service areas by following the proper procedures as directed by the management person on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.

• Achieve certification at the specific stations associated with a position, as well as cleaning and sanitation procedures.

• Demonstrate fiscal responsibility with all Company assets by following company cash handling policies.

• Demonstrate ability to be a “team player” by contributing to the team’s success and communicating effectively with other team members.

• Assume additional responsibilities as assigned.

Subway Sandwich Artist

Subway

May 2014 to March 2015