Atul Chadha

Senior Scrum Master

ad1lik@r.postjobfree.com 704-***-****

ABOUT ME

12+ years of experience for driving adoption of Agile and Lean values, principles, and practices for multiple distributed and collocated delivery teams. Have extensive exposure in different SDLC methodologies such as Agile (SAFe, Scrum) and Waterfall

Fostered a culture of collaboration & continual learning resulting in measurable improvements across all team members. Excellent Understanding of Banking, finance, and payments. Experienced in Project Management, strategic planning, Business Analysis, documentation and new product development with a strong technological forte and proven ability to adapt to new environment.

Certification

Certified Scrum Master from Scrum Alliance.

Certified Scrum Master from Scaled Agile Inc

Six Sigma White Belt Certification

Professional Summary

·Experience in working with traditional and agile methodologies and delivered projects both in waterfall and using agile methodologies.

·Good exposure to development practices including Test Driven Development, Behavioral Driven Development.

·Worked closely with Business Users, Product Owners, Project Managers, Technical teams, Solution Architects, Quality Assurance, Deployment, Maintenance team, DevOps team and Scrum teams through all phases of SDLC.

·Multiple years of experience facilitating, guiding, mentoring and coaching teams using Agile principles and methodologies.

·Driven Program Increment (PI) Planning, sprint planning, retrospective, and backlog grooming; prioritization at portfolio/program/team level; cross team dependency management; features and user story writing workshops and coached multiple scrum teams to achieve their OKRs.

·Assisted Product Owner in writing User Stories, Definition of Done, Definition of Ready, and Acceptance Criteria during the Product Backlog Grooming ceremony.

·Efficient at using Prioritizing techniques (Moscow, Kano Model) and used Estimation techniques (T-Shirt Sizing, Planning Poker) to estimate the User Stories after they were broken down from larger EPICS using INVEST criteria.

·Ensured that user stories are following INVEST criteria and acceptance criteria is written in Gherkin format.

·Tracked Sprint and Release by using Burn-down charts, velocity charts, and control charts.

·Proven Track Record in conducting ROI Analysis, GAP Analysis, (AS-IS and TO-BE analysis), Risk Analysis, Cost-Benefit Analysis and SWOT Analysis to assist PO and PM in Project Planning and Change Management plans.

·Expertise in using various Requirements Elicitation techniques such as Interviews, Brainstorming, Joint application Development, Surveys, Reverse Engineering, Focus Group sessions to elicit technical and functional requirements.

·Comprehensive knowledge of web services related concepts such as XML, JSON, JWT, WSDL, HTML, AJAX, SOA,

API, SOAP and RESTful Web Services

·Experience in API documentation using Swagger and API testing using Postman and SOAP UI

·Knowledge of Dodd Frank Regulation, SOX, FINRA, CFTC, SEC, PCI-DSS compliance and Integration.

·Good acumen in Unified Modeling Language (UML) methodologies to design Communication diagrams, Use Case diagrams, Activity diagrams, Sequence diagrams and Business Process Modelling Notations.

·Able to assess risks and impediments efficiently and determine effective courses of action, resulting in successful implementations and continuously developing enterprise Agile practices.

·Conducted due diligence for Change Requests and implemented the change requests effectively by following change

management protocols designed by Change Control Board (CCB).

·Proficient in project management tools such as Jira/Rally/Azure DevOps to document user stories, tasks, acceptance

criteria and for status reporting and planning

·Strong experience in maintaining program and product backlog and implementing process management using JIRA and CONFULENCE.

·Extensive knowledge and understanding in Fannie Mae and Freddie Mac, TRID regulations, AML laws, OFAC, BSA,

FINCEN and HMDA regulations.

·In-depth knowledge of Trade Life Cycle, Capital Markets, Asset Classes like Equities, Fixed Income, Commodities (oil, metals, etc.), Foreign Exchange, and Products like Swaps, Derivatives, Vanilla and Exotic Options and Futures.

·Experience in creating interactive, analytical Business Intelligence (BI) dashboards using Tableau and Excel. Proficient in SQL queries like Joins, Subqueries, and Aggregate functions to ensure Integrity between DB and UI.

·Good understanding of Data Warehousing Architecture, Data Modeling, ETL, OLAP operations such as Drill Down, Roll Up, Slice and Dice Techniques and OLTP systems and Source to Target System mappings.

·Adopt at collaborating with QA/Testing team to develop Test plans, Test scenarios, Test cases, and Test objectives.

Technical Skills

SDLC Methodologies

Traditional/Waterfall, Agile/Scrum, SAFE, Waterfall-Scrum Hybrid

Requirement Management

JIRA, Confluence, Rally, Azure

Defect Tracking

JIRA, HP ALM, HP QC, Rational ClearQuest, Pivotal Tracker

Business Modeling tools

MS Visio, Mockup Screens, Balsamiq, Unified Modeling Language (UML)

ETL/Reporting Tools

Informatica, Tableau

Databases

SQL Server, MySQL, PostgreSQL, LDAP

Architecture/Framework

Service Oriented Architecture (SOA), N Tier Architecture, Cloud Platform (SaaS & IaaS), Apache Tomcat Web Server.

Testing Tools

Postman, Soap UI, HP ALM, Selenium

Webservices API

SOAP, REST, XML, JSON

Office Tools

MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Project, MS Visio

Business Skills

Change Management, Impact Analysis, Risk Analysis, Cost-Benefit Analysis, JAD Sessions, requirements elicitation, SWOT analysis, Gap analysis and Root cause analysis

Business Intelligence Tools

Tableau, Power BI, MS Excel

Professional Experience

US Bank, Minneapolis, Minnesota March ‘2023 – Till date

Technical Scrum Master Project: Online Banking Plattform OLB/MLB

·Implement external transfers in-house to improve and control the customer experience to digital standards in Online Banking launch external transfers in Mobile Banking IOS /Android.

·Led the assigned agile teams responsible and worked with Product manager for implementing product roadmap.

·Led and managed 3 teams, both on-shore and Off-shore in developing new software from the concept of delivery.

·Facilitated the focus group meetings, JAD Sessions across multiple teams, Developers, PM, Architects.in order to elicit the base level requirements.

·Assisted the product Manager. Product Owner in backlog grooming sessions, ensuring the DOR and acceptance criteria are specially articulated and prioritized using MOSCOW techniques.

·Actively Participated in Program Level, SAFe ceremonies such as PO sync, Architectural review call with Product Manager. Product Owner and to Identify the dependencies with Tech leads.

·Collaborated with product Owner and Eng leads to ensure the alignment on strategy and execution.

·Prepared the team readiness before each QPP (Program Level) with Product Manager, Product Owner.

·Ensured the OKR’s are in place with clearly defined dependencies and meet the target release dates.

·Facilitated interaction and appropriate communication between scrum teams and UX.

·Ensured Proper transparency and visibility into risk and dependencies.

·Experience working with offsite teams across multiple time zones.

·Collected and analyzed the metrices Burn-Down Charts, and Velocity chart. for Product and different audiences.

·Facilitated and scheduled meetings, Demos and decision-making processes to ensure that the proper collaborative process, having sprint team backlog grooming, estimating and epic T-shirt sizing, Release planning, sprint planning, daily standups and Retrospectives.

·Coached problem-solving technique “5 Whys.” and helped team to become the problem solvers for themselves.

·Eliminated impediments by actively addressing issues so the team is focused on achieving the objective of the sprint.

·Actively engaged in defining and managing action items and identifying issues and risks, adjustment of the scope and identification of required tasks to complete the planned work.

·Ensured the sprint goals are met and product backlog is actively maintained.

·Planned across the board with downstream team, coordinated and make sure the testing environment, Deployment and application / System integration and End to end Testing.

·Ensured the proper release documentation is completed in readiness for production Release.

·Assisted as required in testing by removal of impediments, trainings and implementation of supported application.

·Proactively identified the areas for improvement and worked with team and product to implement solutions.

·Coached the team to improve on there continues Delivery, including continuous integration, deployment and Designing solution for release.

·Guided the team in self -organization, encouraged and motivated team to focus on iteration goals.

·Drive quicker delivery and continuous improvement by utilizing the feedback and metrics identifying areas for improvements every release.

·Maintained the safe environment, where everyone felt respected, empowered and free to express their thoughts.

·Provided the overall guidance for team to adhere to agile principles and practices.

·Coached and mentored cross-functional teams including Product Manager, Product owner, technical leads, developers, Testers, UX teams to leverage Agile practices, Engineering practices TDD.

·Coached the teams to have the Story Points were assigned based on the Planning Poker Technique.

·Ensured the Core Agile Principles, and values were followed during each step of the Agile Process

·Worked closely with Portfolio Managers in coordinating dependencies between various scrum teams.

·Prepared the team readiness before each QPP with Product Manager, Product Owner, planning happened.

·Implemented the TDD approach for team to write the test, run and write the code and refactor the code to reduce technical debt.

Environment: Agile, Scrum, Confluence, MS SharePoint, Tableau, SonarQube, GitLab, Splunk. Enterprise Jira, Figma, Python

T-Mobile, Seattle, WA Aug 2021 – March 2023

Technical Scrum Master Project: TFB Online Platform

·Cross – platform mobile app development IOS and Android

·Assisted in moving the User Stories from the Product Backlog to the Sprint Backlog during Sprint Planning sessions.

·Ensured that the Story Points were assigned based on the Planning Poker Technique with the objective of maintaining and

achieving Sprint Goals

·Utilized Jira to upload and maintain user stories and kept track of the progress of the Development team using Burn-Down

Charts, and Velocity chart.

·Ensured the Core Agile Principles, and values were followed during each step of the Agile Process

·Involved in the development of Canned reports and Ad-hoc reports for the business so that performance evaluations as per

business requirements could be managed effectively.

·Trained multiple team members on Agile methodology to maintain cadence between the teams.

·Facilitated a Sprint Retrospective session to understand scrum team satisfaction and figured out better ways to meet the

·sprint goals by conducting Agile Retrospective Games

·Comprehensive experience in data modeling using data modelers, star schema/snowflake schema, fact and dimensions tables, physical and logical data modelling.

·Created the source Target mapping and ETL design for integration of new data streams into Datawarehouse /data mart and did transformation from OLTP to OLAP using transformation logic.

·Utilized Share Point for document management and accessibility between core and ancillary teams.

·Expertise in Agile techniques including user stories, velocity, capacity, story points, product/sprint backlog, burn-down/burn-up chart.

·Created UML diagrams such as Activity flow, Sequence flow, and Data flow diagram using MS Visio.

·Involved in designing and modelling Web Services Orchestration to support application development by browsing UDDI that involved XML request and response for RESTful web services.

·Monitored Web Services testing using SOAP UI for functionality, security, and compliance tests on API.

·Experience in API documentation using Swagger and API testing using Postman and SOAP UI

·Generated ServiceNow reports and dashboards Modelled Sequence Diagrams for efficient code development by the team and included this in FRD.

·Coordinated execution of unit testing, system integration testing, and user acceptance testing (UAT)

·Facilitated triage calls and war room session depending upon the test result scenarios.

·Developed views, functions, procedures, and packages using SQL to transform data between sources staging area to target staging area.

Environment: Agile, Scrum, JIRA, Confluence, MS SharePoint, Tableau, Web Services Orchestration, MS SQL Server 2012, SQL Server Integration Services (SSIS), ServiceNow, GCP, Salesforce

Prudential Financial, Roseland, New jersey January’2018 – July’ 2021

Sr. Business System Analyst /Technical Scrum Master Project: Trade Order Management System

Interacted with the small cap stock Investment broker officers and understood their need in automating trading on behalf of the clients.

Implemented Front End for small cap Stocks Trading System, including trade blotter and interfaces to risk management, accounting, and middle and back office.

Provided day-to-day support for high-volume trading floor for existing applications and troubleshot system/application performance issues.

Responsible for support of trading system applications, including issue resolution, tracking and status reporting.

Created use case scenarios and documents workflow and business process.

Interacted with the Users by interviewing them, preparing questionnaire, and getting feedback.

Story Mapping in Rally to trace user stories & completeness and relate them to test cases and bugs and facilitated bug triage meetings in every sprint to review the Defects/Bugs.

Driving release planning meetings and User Acceptance testing (UAT) to check the reliability of the applications.

Used SQL querying to verify database with periodic reports generated by the application at various levels.

Worked with the PO on a regular basis to develop a comprehensive backlog of user stories that define the work that must

be developed by the team.

Served as a mentor and a coach for agile methodologies to members of the scrum team, product owner, and other project

leaders while shielding team from external interfaces during the sprints.

Protect development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog and project timeline.

Coached, mentored, and trained team members in the processes and procedures for the agile methodologies/Lean.

Preparing team training on Agile, Scrum, Kanban, teamwork, facilitation techniques, etc.

Maintained and administrated the Atlassian collaboration tools (Jira, Confluence, etc.) for the teams

Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams using Rational rose to easily convey the projects process and requirements to developers and other stakeholders.

Embrace a Servant-Leader role across scrum teams and support them in SAFe environment by proactively identifying and removing impediments and dependencies, internal to the team as well as external, dealing with cross-functional teams as

appropriate

·Wrote test cases and test scripts for the User Acceptance Testing.

Conducted and participated in the JAD session with the Steering Committee, Subject Matter Experts, and the development

team.

Prepared test cases and test scenarios identified and established Positive and Negative test cases and coordinated other QA’s in executing the test plans.

Analyzed and identified system, data, and process dependencies for upstream and downstream application data flow.

Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and satisfied the business requirements.

Environment: Agile- Scrum, UML, BPMN, Rational Rose, Requisite Pro, Windows XP, MS Office 2007/2003, SQL Server, Microsoft Word, Microsoft Excel, Microsoft Power Point, Win runner and Load Runner

Truist Financials, Greensboro, North Carolina August’2016 –December’ 2017

Technical scrum Master Project: Integration of payment platform

Experience in US payment rails such as ACH, SWIFT, and RTP.

Experience working on financial messages like Swift MT, ACH NACHA or ISO20022.

Worked on the payment applications and utilities Mass Payments

Analyzed the existing system and business process flow by understanding preset business rules and conditions.

Automated interface with other banks through SWIFT for updating the financial transactions.

Designed and implemented the Stateful session beans for Core Financial Services, Charges and SWIFT messages.

Worked on UML Diagrams data flow diagrams, Process flow diagrams, API, Webservices and microservices.

Conduct interviews with key business users and used other fact-finding techniques to collect requirements and business process information.

Validated the various business processes in Sprint Review with Committee of Subject Matter Experts (SMEs) and

Business Users to ensure the guidelines have been met according to DOD criteria.

Met with various groups, including business owners, SMEs (subject matter experts) and marketing team, for requirements gathering in definition Stage.

Gathered requirements, developed Process Model, and detailed Business Policies.

Involved in business analysis and project management, coordinating between the team members according to the business requirements.

Moved 3 Scrum teams to Kanban after teams were self-sufficient and cross functioning without any aid.

Involved in analysis, design of the architecture using OOAD approach through UML applying Rational Rose.

Assisted in creating the project templates for Use case specification, Change request form, functional specification documents and Business Requirement documents and Defect status report.

Worked actively in the preparation of Business Requirement Documents, Functional Specification Documents and Change Request Documents.

Wrote User Acceptance Test Plan based on business users’ requirements and reviewed Test Plan templates.

Provided technical solution related to domain controller, database server, IIS server and FTP server.

Worked closely with QA teams to define test cases and execute test plans.

Designed and implemented basic SQL queries for report and data validation.

Managed the User Acceptance Testing (UAT) by engaging stakeholders to work on the developed software.

Worked closely with the CTS team and made sure that they checked all the servers’ performance and complete the PPV.

Managed to deliver the Minimum Viable Product (MVP) and got signed off by the product owner and stakeholders.

Environment: Agile- Scrum (HTML/CSS, Java, SQL), MS Visio, SQL Server, Power BI, MS Office suite, MS Project Professional, Mockup screens, Crystal Reports, XML, SharePoint, Rally

IndusInd Bank, Bangalore, India Jan’2013—july’2015

Business system Analyst Project: Wealth management support

Assisted the Project Manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly.

Designed and developed Use Cases using UML modeling techniques such as Use Case Diagrams, Activity Diagrams and Sequence Diagrams.

Participated in the identification, understanding and documentation of business requirements including the applications capable of supporting those requirements and translated them into technical requirements for smooth development.

Prepared custom reports and performed SQL query, data analysis, data modeling and verification.

Created Test plans and Test strategies to provide the testing overview to the Management Team.

Worked on Defect management process such as logging and resolving Defects found in Test Cases execution phases.

Environment:

MS SQL, HTML, Crystal report, MS-Office Suite (Word, PowerPoint, Access, Excel, and Outlook)

HDFC Bank, Chandigarh, India Feb’ 2011 – November’2012

Business Analyst Project: Streamline Wire transfers using ACH

High visibility a liaison between the business line, users, and the development teams throughout the project cycle.

Worked intimately with business domain to gain full knowledge of the flow of business.

Scheduled JAD session with Impacted team members.

Held the interviews and brainstorming sessions for requirement analysis, and to define business and functional/technical specification.

Conducted GAP Analysis for wire transfers users’ deficiencies to correctly identify a cost effective and efficient future state.

Participated in UAT and developed test cases for unit testing based on functional specification.

Collected data for internal users to track interaction between user and system.

HDFC Life Pvt. Ltd. Chandigarh, India July’2007 – November’2010

Sr. Cooperate Agency Manager

Roles and Responsibilities:

Recruited, trained, motivated & guided insurance agents to achieve sales volumes on insurance on consistent basis.

Managed and mentored team of insurance advisors to generate sales and achieve targets.

Increased advisor business productivity through upgradation of knowledge and selling skills.

Closed opportunity and strengthened relationship with strategic account by leveraging key account management skills.

Provided in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision making.

Managed 2 Verticals (Non-Resident Indian, Business Banking Group) of HDFC Bank to facilitate the Life Insurance business in different geographic areas.

Ensured After-sales services to clients through personal meetings, e-mails and telephonic conversation.

Conducted training sessions related to products for development of business to relationship manager under respective verticals.

Monitored accomplishment of vertical targets by the end of every financial year.

Implemented various strategies and campaigns for promotion of business.

Planned and implemented strategies to improve the customer experience; 80% of customers rated claims experience as either very good or excellent.

Successfully scaled up the corporate agency / broker sales channel.

HDFC Life Pvt. Ltd., Chandigarh, India April’2004–March’2007

Agency Manager

Role and Responsibilities:

Managed the process of sales development & customer relationship management.

Collected Mutual Fund and Life Insurance business through direct sales.

Provided better service to the customers related to policy insurance and ensured quick delivery of the policy documents.

Achieved 100% targets month on month through the year.

Recruited (45) Insurance Advisor and generated total business of INR 1.2 Crores; was acknowledged as No. 1 Agency Manager in terms of rated business for the year 2006.

Developed clientele by networking to find new customers and generating lists of prospective clients.

Conducting the process of sale of E- Broking accounts, Mutual Funds and Insurance products.

Identified and recommended solutions for requirements and offered the customer a complete product portfolio.

Education:

·Masters in the information system (MIS) in Project Management, Wilmington, Delaware, US.

·Post graduate diploma in computer application from Guru Nanak Dev University, Amritsar in India.

·M.B.A. in Finance from Lovely Institute of Management and Studies, Chandigarh approved by AICTE and affiliated to Punjab Technical University, Jalandhar in India.

·B.Com.(Pass) from Guru Nanak College, Phagwara affiliated to Guru Nanak Dev University, Amritsar India.

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