Jon R. Coscio

** ***** **** 609-***-****

Eastampton, New Jersey 08060 ad1lig@r.postjobfree.com

Professional Summary

IT Project Manager with a unique background combining project management and technical support for 30+ years. A versatile, highly-energetic, proactive professional whose projects have benefited IT, Sales, Marketing, HR, Implementation and Finance organizations. Results-driven leader, with the ability to manage multiple projects in a matrixed and/or cross-functional environment, while providing a solid foundation to maintain client/stakeholder satisfaction and value. My true passion lies within Project Management as I am/have

●A Project Manager/Business Partner who likes to interact with users, clients, vendors and all echelons of the hierarchy in achieving positive results. An excellent communicator who communicates in a straightforward manner, adapting to the appropriate audience.

●Excel at managing and multi-tasking the successful completion of many different projects simultaneously in a fast paced environment.

●Discipline in creating processes that can be followed to solve a problem with best practices.

●Willingness to do whatever is necessary to successfully accomplish the corporate or client strategies and objectives.

●Possess strong quality standard and excellent organization skills with ability to adapt to any situation both internal or extenral.

●Look to create and optimize business outcomes with strong customer support through distinctive knowledge and relationship management.

●A leader that has motivated teams to jointly accomplish their objectives with discipline and accountability.

●A technologist with the ability to learn new systems/applications/processes quickly

●An Analyzer, who can easily analyze, evaluate and understand customer requirements.

EXPERIENCE:

Transworld Systems Inc. (BPO), Fort Washington, Pennsylvania,

Corporate Infrastructure IT Infrastructure

IT Infrastructure Project Manager, October 2015 – Present

●Assisted in all projects as it relates to IT Infrastructure of our “carve out” from the parent company (EGS)

●Managed replacement of all Data Center & Call Center Equipment (Network Switches, Firewalls(Internet, VPN & PCI) and Routers

●Coordinate Infrastructure Software Upgrades (Cisco, Solarwinds, Splunk, Sentinel One, Avaya etc…)

●Plan/Executed all MPLS circuits to our remote offices

●Plan/Executed/Communicated migration of all Client & Vendor VPN Tunnels to new data center firewalls

●Plan/Executed companywide employee migration to new VPN platform (Onshore/Offshore)

●Plan/Executed migration of all local sites’ servers to our data centers (Onshore/Offshore)

●Plan/Executed MPLS connectivity integration to AWS

●Weekly Reporting Project Updates to Senior Management - IT Project Mgmt Review meetings

●Build/Maintain Vendor relationships for Infrastructure Projects

●Implemented & Manage Monthly PCI Vulnerability Remediation for all company servers

●Manage IT Projects related to Company Acquisitions

oPlan/Manage closure of acquisitions’ Data Centers & Call Centers

Server Migrations (Physical but predominantly Virtual)

Plan/Execute Moves from Brick/Mortar data centers to Colo’s

Work with IT teams on repurposing existing equipment

Coordinate equipment recycling with 3rd party vendors (Certificate of Destruction)

oManaged Domain Migrations of all users from acquisitions (Onshore/Offshore)

oManage all Infrastructure facets to a site move/closure/expansions/new sites (Onshore/Offshore)

MPLS Circuits, Voice T1s, Servers, SBC/PBX changes

●Coordinate & Track all Ordering/Disconnecting of all MPLS or Voice circuits

●View/Approve Data & Telecom Invoices

●Coordinate 3rd Party “smart hands” for sites that do not have employee IT engineers for project work

●Assist renewal process for our MPLS / Voice Circuits Contracts

●Assist renewal of Cisco & Avaya Maintenance Contracts

●Established IT communications with other functional areas for better effectiveness (Facilities/Real Estate team)

●Plan/Execute elimination of all Huawei equipment from our network

●ITIL Experience

●Coordinate Annual DR Testing

●Assist where needed during Annual PCI Audit

●Pride myself as the “Go to IT person” from the “Business”

Jon R. Coscio Page 2

EGS/NCO Group, Horsham, Pennsylvania,

Corporate IT Infrastructure PMO

IT Infrastructure Project Manager, November 2007 – October 2015

●Provide support to the business and technical teams

●IT Liaison for Fortune 500 clients

●Support the Business and Operations units in planning and implementing new call centers onshore and offshore (Philippines, Panama and Antigua)

●Serve as the information technology and telecommunications single point of contact for Clients

●Managing internal teams, external vendors and implementation from the planning to the delivery of site and operational readiness.

●Coordinated all IT Infrastructure projects with clients and our call centers for:

oPBX Upgrades

oMPLS Implementations

oCircuit, DID and TFN implementations/turn ups

oSystems Installations and Upgrade (Softphones, NICE/Verint Recording, IVR’s

●Provide Post Mortem Reports after unscheduled down time issues

●Managed Financial Systems projects for Internal Clients

●Managed day-to-day activities of infrastructure projects with regard to time, scope and cost of the project with our Clients

●Assisted in the response to RFP’s and participated as technical resource on sales calls for well-known prospects.

Automatic Data Processing, Roseland, New Jersey

Corporate Systems

Project Leader, October, 2005 – August, 2007

PM responsibilities for deployment of all new releases and change management functionality for internal, web based ADP Enterprise systems. Additionally, responsible for the development and deployment of a new 2nd Level Support Team for the same internal ADP system Responsibilities included:

●Developing, maintaining, and implementing effective implementation project plans.

●Assuring a positive ROI and SLA was stated, understood and could be met before project continuation.

●Coordinating the successful development of several simultaneous projects throughout the lifecycle from commencement through User Acceptance Testing and production implementation.

●Documented and tracked all open issues for client and project team through status and transition reports.

●Remained focused on all activities of each project team, as well as assisted in the task assignments, monitoring, and assuring adherence to all departmental processes, procedures and infrastructure requirements were met.

●Conducted formal transition meetings through each phase of the project and assured compliance and signoff.

●Ensured that objectives and proper testing were met through each environment and client satisfaction was accomplished in accordance with outlined priorities.

●Provided technical leadership on assigned projects and proactively recommended enhancements/ modifications.

●Gathered technical requirements from the Field and participated in design review meetings with IT.

●Provided thorough release communications that were easily understandable to all users, lowering the number of support calls after each implementation.

●Provided testing efforts on Monthly Releases on the issues and developed requirements documentation.

●Reviewed deliverables and identified discrepancies or issues which were then reported to the project team and client for discussion and resolution

Automatic Data Processing, Parsippany, New Jersey

Major Accounts Business Engineering Solutions (BES)

Project Leader, September, 2001 – October, 2005

Designed/ implemented a web based intranet sales order entry tool for Major Account District Managers. This included:

●Designed Sales Order Workflow which provided positive financial effects such as

oReducing the cycle time of creating sales orders by over 400%

oAccelerated “Order to Cash” principles (Deal negotiating to Client Implementation)

oIncreased pricing accuracy

oIncreased client satisfaction upon utilization of this tool

●Wrote detailed functional requirements for the Sales Order Entry tool which eliminated confusion with the development organization.

●Designed Web Pages from a UI point of view to promote ease of use for the large sales community.

●Designed and Deployed a Price book engine.

Jon R. Coscio Page 3

●Responsible for performing and completing “end to end” software testing which lessened issues after release.

●Trained Pilot users throughout the regional offices which lowered the number of support calls generated.

●Managed the requirements gathered from Pilot Feedback and took action for next release.

●Provided 1st Level Support to the Pilot District Managers (clients).

●Developed test scripts and managed testing the system before production launch.

●Successfully launched the tool on initial implementation.

●Served as the Project Manager on a joint Major Accounts Sales Operation/Marketing project during the Design and Pilot phase. Responsibilities included:

oPlanned and managed all designated tasks

oAnalyzed results of operations to discover more efficient ways to utilize resources.

oCoordinated the successful simultaneous development of several projects which moved up the “go live” date.

oDelegated responsibilities and designed time schedules.

oReviewed project status reports during each operational phase which eliminated confusion for the team.

oPrepared weekly project status reports for all levels of management (Up to Executive Level)

oCollaborated with 3rd Party web based service provider on ADP’s design for our custom dynamic generated Sales tool web site

oCoordinated design sessions between Sales Operation and Marketing.

oDeveloped master project plan which included all 3rd Party companies’ tasks, as well as, ADP internal tasks for Design, Training and Deployment phases of the Pilot Project.

oManaged deadlines and all involved team members to successfully keep each project on track.

oManaged and coordinated the training of Pilot users throughout the Regions..

●Served as the Project Manager for a new service “hosting” Payroll and HR service offered by Major Accounts. Responsibilities included:

oDesigned and deployed a business process workflow with appropriate forms to be used between the Field and the Hosting Center for requesting hosting services for an ADP Client, as well as gathering the Clients’ network infrastructure information needed by the Hosting Center.

oHelped reduce time-to-market by working with the Hosting Center on providing recommendations which helped streamline their implementation processes.

oSuccessfully provided input while working closely with Major Accounts Marketing on pricing for the hosting service which went from a money losing service to a breakeven service.

oProvided detailed communications to the Field pertaining to the Hosting Services

●Served as the Project Manager during the Pilot and Rollout Phase for a Windows based HRIS (ADP HR/Perspective. Responsibilities included:

oManaged HRIS software release project to successful deployment for the full project life cycle (SDCL)

which was a $30 Million revenue generator of the Company.

oTargeted regional offices with HRIS penetration for Piloting each release to generate successful software pilots.

oManaged the strategic selection of Pilot clients to assure proper involvement and disciplines

would exist during the Pilot (User Acceptance Testing)phase of the project.

oProduced and distributed Pilot client materials.

oDeveloped and maintained project plans for each release of the HRIS system.

oManaged successful timelines for all functional areas involved in the Design, Coding, Testing, Documentation, Training and Packaging for Pilot and Rollout of each version of the HRIS.

oRisk assessment during development and testing phases before Pilot and Rollout

oProvided all communications for Pilot and Rollouts of HRIS to the field, as well as for HRIS service releases.

oDeveloped a cost effective vehicle to provide HRIS service releases via the internet which eliminated the cost of shipping and duplication of CD’s for the services releases saving the company $50,000 a year at a minimum.

oManaged “upgrade campaigns” to motivate ADP regions to upgrade their client base to the new version of our HRIS. Success rate 95%

oCoordinated all phases critical “hotfixes” through to deployment to the Field minimizing client escalations. Average turnaround time was brought down to 2-3 business days from the day reported.

oCoordinated and maintained accurate licensing of 3rd Party software packaged with our HRIS.

oChaired all Regional Pilot and status meetings and managed all feedback gathered from Clients and project team through status and transition reports.

EDUCATION: Pace University, New York, New York

Bachelor of Business Administration, (BBA)

Major: Management Information System

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