Customer Service Front End

Wendell Hall

** ********* ******, ***. #**

New Rochelle, NY 10805 Email: ad1lht@r.postjobfree.com

Mobile: 724-***-****

PROFILE

Exceptional hands-on manager with internal/external customer service experience. Developed good social perception skills leading to effective listening, analytical thinking, and problem resolution competencies. 2011 graduate of nationally-recognized Work Certified ™ Program. Updated business protocol and tools leading to attainment of newly-acquired certification. Exemplary leader and mentor.

EXPERIENCE

Mobile Operator, Thermal Unit Material Handler

Arconic – 71 Progress Ave., Cranberry Township, PA 08/2013 – Present

Forklift Operator Thermal Material Specialist Kitter & Shipper

Stage various Departments according to daily work schedules.

Set up Departments and work areas to maintain regulated State Guidelines.

Maintained Inventory within the Thermal Material and Insulbar Departments.

Identified and sorted various Metals including anodized and painted installation parts.

Giant Eagle - Rochester, PA 1983 - 2010

Front-End Lead

Monitored store’s inventory levels and ordered products/supplies based on customer demands and general store operational needs.

Scheduled weekly front end and back end employees according to company’s budget and projections.

Supervised employees providing mentoring, training, and constructive feedback; Specialized in employee training that focused on improving customer service skills and satisfaction.

Participated in health and safety committee meetings and activities.

Performed night-turn manager responsibilities including overseeing cleaning, stocking, and cash handling procedures; Demonstrated hands-on experience with operating forklifts and power jacks.

EDUCATION

Graduate, Work Certified Program, Job Training for Beaver County, Inc.

HVAC, Gateway Technical School, Pittsburgh, PA - 2010

GED Diploma, Connelly School of Trades, Pittsburgh, PA - 1981

TRAINING & CERTIFICATIONS

First Aid and CPR Training, Giant Eagle, Rochester, PA (current)

Food Sanitation/Temperature Monitoring, Giant Eagle, Rochester, PA

PA Act 134 Child Abuse/State Criminal Background Check Clearance

REFERENCES AVAILABLE UPON REQUEST

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