Michelle Northcutt

Nashville, TN *****

ad1lhg@r.postjobfree.com

+1-615-***-****

Work Experience

Waitress

Chill's Bar & Grill - Nashville, TN

June 2023 to Present

I greet guest,take drink and appetizer orders,deliver all drinks and appetizers,then take full orders for there entrees,deliver the food, make sure the guests have great experiences while being my guest, and continues threw out the time until the guest are ready to cash out and leave. In Home Caregiver

Caring Senior Service of Nashville - Nashville, TN March 2023 to October 2023

I take care of elderly and handicap individuals. I go to their homes if they need me to cook, very light cleaning, laundry,

Or need me to go to the store or assist them to the store or take them to the doctor's office I will take them and assist .

I also am there with patients for basic needs and camaraderie. I enjoy helping others,it helps me to help them.

Waitress

Cracker Barrel - Nashville, TN

December 2022 to February 2023

I greet the guest I take their drink orders deliver the drinks I then check to see if the table is ready to order their food. Then we'll take the guest order go back and put their order in the computer I do running side work as in feeling ice making tea running other tables food rolling silverware filling at the juice Maker and remaking juice we make salads ourselves if need be. And at the end of the stay of the guest I'll drop the ticket whenever they leave I do bus my own tables Holiday inn express and suites

Front Desk Receptionist

Holiday Inn Express and Suites - Lebanon, TN

April 2022 to December 2022

So my morning or afternoon reports immediately! See what all your working with as far as check ins and overstays .

You check guest in and explained all the incentives the holiday inn had .pool,gym,meeting rooms etc. Solved problems with payment issue and third partys ! And there was a store there we also collected n had cashier drawer for any cash paid rooms or the store. Breakdown Receptionist

Western Express - Nashville, TN

October 2020 to March 2022

When I was a breakdown receptionist I would be the collar that the truck driver would call when he needed something. He also would have a tablet with him and he would submit a ticket to me I would then get that ticket as in he needed a tow truck or he needed roadside assistance or if it was bad he would need a hotel room I would be the one to set it all up and to find his location and to find hotels vendors near him and call them and set everything up. I enjoyed this job because everybody was down to earth it was quick pace I worked with Microsoft I worked with Excel I can type over 75 words a minute. Bartender

Staybridge Suites - Nashville, TN

May 2021 to January 2022

I would take care of my guest in taking there drink & food order . My job was to administer the drink n appetizers first then come entree an desert so forth. In the morning you try to drop the check as fast as you can You got to rotate your tables in a timely manner as well. Staybridge inn and suites I enjoyed getting to know my guest I enjoyed working in the hotel business I liked being the face of Nashville when people traveled and came to Nashville and telling them about certain events that we have here in historical places. And hey it's music City we got to let her know all about it.

I also cross trained for front desk receptionist where I would check the guest in and out, I would discuss membership incentives to the guest, I would also discuss the different amenities that we had in the hotel that we provided for the guest the continental breakfast the pool the workout room. I also would email and return emails to third parties for different hotel rates also because guest would pay for their hotel through third parties

Home Health Care Aide

I'm not sure - Donelson, TN

July 2020 to February 2021

So basically I would be assigned to a patient I would have to travel to different cities I enjoyed my job so much it was very rewarding to help elderly . I Made sure they took their medicine on time and to take all of the meds. If they needed a bath or washed down I would help. If they needed to go somewhere I would drive them . If they were hungry and couldn't cook or do anything I would help. That was hard job.i enjoyed the experiences.

I ended up not being able to travel so I had to give my two weeks notice. Front Desk Receptionist

Dr.Willard West office - Lebanon, TN

July 2011 to October 2013

I checked gas in and out, I checked insurances before patients were seen, wrote emails back to different insurances basically everything that a regular primary care physician front desk receptionist does Education

Associate's degree in Cosmetology

Genesis Career College - Lebanon

June 2006 to August 2007

GED in Mathematics

Lebanon High School - Lebanon, TN

August 2002 to March 2004

Skills

• Fast learner (10+ years)

• Home Care

• POS

• Cash handling

• Hotel experience up selling leadership (10+ years)

• Medical receptionist

• Clinical documentation improvement

• Computer literacy

• Multi-line phone systems

• Upselling

• Serving Experience

• Medical terminology

• Leadership

• Senior Care

• Tutoring

• Time management

• Guest services

• Discharge planning

• Addiction counseling

• English

• Opera hotel computer systems (1 year)

• Hotel experience

• Microsoft Office

• Algebra

• Administrative experience

• Math

• Microsoft Outlook

• Microsoft Powerpoint

• Social Work

• Communication skills

• Case management

• Microsoft Excel

• Documentation review

• Telemarketing

• Microsoft Outlook (7 years)

• Front desk

• Bartending

• Customer service

• Guest services

• Serving

• Leadership

• Documentation review

• Clinical documentation improvement

Certifications and Licenses

TABC Certified

BLS Certification

CPR Certification

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