Human Resources Customer Service
Resume:
Toynesha Bryant
Atlanta, GA 30336
Alt#: 470-***-****
***********@*****.***
Objective:
Dedicated to a job that allows me to use my skills to benefit the company. Work Experience:
Credit Corp Solutions (Remote)
September 2022-June 2023
Collections Relationship Manager
● Monitored overdue accounts, received payments, and posted amounts paid to customers accounts
● Overseen the relationship with customers handled by my team
● Resolved customer complaints quickly and efficiently
● Kept customers updated on the latest products in order to increase sales
● Built and maintained profitable relationships with key customers PayPal (Remote)
March 2022-September 2022
Dispute Analyst
● Validated appropriate data from internal and third party systems
● Ensured appropriate course of action was being pursued
● Ensured accurate and appropriate responses to disputes
● Monitored disputed transactions for possible fraudulent activity
● Provided excellent customer service by resolving product and service problems Express Professionals (Keihin)
May 2021 - March 2022
Human Resources Assistant
● Recruited and placed new employees
● Assisted with guiding employees through various human resource processes
● Answered any questions they may have about policies
● Administered benefits
● Processed payroll
● Handled any problems or questions
● Monitored stock levels
● Identified purchasing needs
● Research potential vendors
● Tracked orders
● Ensured timely delivery
● Updated internal databases with order details
● Evaluated offers from vendors and negotiated better prices
● Prepared cost analyses
● Maintained updated records of invoices and contracts
● Followed up with suppliers, as needed, to confirm or change orders Alorica (Remote)
October 2019 - April 2021
Healthcare Representative
● Informed clinicians about the medical benefits of dosing patients with their company's product
● Met frequently with healthcare professionals to describe the drug's chemistry, uses, side effects, and potential interactions
● Assisted customers with placing orders for medications with the Home Delivery Pharmacy
● Tracked sales data
● Maintained promotional materials for Home Delivery Pharmacy
● Assisted customers with making outstanding payments
● Acted as a consultant to customers; empathizing their situations, encouraging, educating them, offering assistance, and payment options
Express Professionals
Aug 2018 - October 2019
Accounts Payable / Receivable Clerk
● Provided financial, administrative and clerical support to the company
● Completed payments and controlled expenses by receiving payments
● Processed, verified and reconciled invoice
● Kept financial records updated
● Prepared reports and reconciled bank statements
● Used accounting software programs (e.g. SAP) to process business transactions
● Processed accounts payable and receivable, disbursements, expense vouchers and receipts
Adecco
April 2018 - August 2018
Collections Representative
● Located and notified customers of delinquent accounts by mail or telephone
● Arranged for debt repayment or established repayment schedules based on customers financial situations
● Monitored overdue accounts, received payments, and posted amounts paid to customers accounts
Centurylink
October 2014 – March 2018
Subject Matter Expert
● Evaluated organizational needs
● Recommended suitable technical solution
● Overseen the development, testing, and implementation of software solution August 2011 - October 2014
Retention Specialist
● Designed and implement customer retention strategies to increase loyalty and retain business
● Analyzed customer feedback, negotiated with customers, implemented retention strategies, and compiled reports for sales managers
● Measured key performance metrics related to churn and retention efforts
● Collected payments
● Sold TV, home phone, and HSI services
● Retained customers who wish to cancel service
Shell Station
June 2009 - August 2011
Manager
● Recruited, hired, trained, evaluated and counseled store employees
● Scheduled, organized, and directed assignments
● Maintained and utilized surveillance equipment
● Maintained adequate store supplies
● Managed store revenue
● Ensured all orders were properly documented and released for pick up
● Responsible for preparation of work schedules
● Prepared and served food
PNC Bank (Remote)
February 2008 - June 2009
Member Service Representative
● Answered and directed phone calls
● Assisted with membership related issues
● Resolved complaints
● Processed transactions
Randstad
January 2007 - January 2008
Payroll Clerk/ Accounting
● Accountable for collecting timekeeping information
● Incorporated a variety of deductions into a periodic payroll
● Issued pay and pay-related information to employees October 2004 - December 2006
IT Support Specialist
● Installed and configured hardware and software
● Walked customers through problem solving process
● Responded to client support queries
● Identified hardware and software solutions
● Provided technical support to users
● Provided support remotely when necessary
● Troubleshooted network and hardware issues
● Diagnosed and repaired faults
● Documented hardware and software updates
● Recommended procedure modifications or improvements
● Troubleshooted technical issues
United States Army
May 2003-September 2004
Human Resources Specialist
● Prepared,updated,monitored,and coordinated requests
● Evaluated personnel qualifications
● Prepared and maintained officer and enlisted personnel records
● Prepared and reviewed personnel casualty documents
● Prepared and processed recommendations for awards and decorations Education:
● South Creek High School
High School Diploma
1999
● Pitt Community College
Unit Secretary Certificate
2010
● University of Phoenix
Bachelor in Accounting
2018
Skills:
● 45-50 WPM
● Data Entry
● Multitasking
● Prioritizing
● Organization
● Technical skills
● Interpersonal skills
● Initiative and problem-solving abilities
● Dependability
● Management
● Numerical
● Understanding of Statistics
● Time Management
● Meet Deadlines
● Team Player
Computer Skills:
● AS400
● GAAP
● GDS
● SAP
● GLIMS
● PDOC
● PLS
● QMS
● QTS
● ERP
● SQL
● Documentation
● Microsoft Office
● Microsoft Office 365
● Microsoft Outlook
● Microsoft Excel
● VLOOKUP
● Microsoft Access
● Microsoft Word
● PowerPoint
● QuickBooks
● Oracle
● Salesforce
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