JEAN-PATRICK GUICHARD

202-***-**** ad1lh5@r.postjobfree.com

Fairburn, GA 30213 linkedin.com/in/jeanpatrickguichard

RTE/SCRUM MASTER

Certified Scrum Master and Certified SAFe® 5 Scrum Master with over 10 years of Scrum Master experience. I am a passionate Agilist, team leader and servant to my teams. Scrum two-four teams of six developers. I am always looking and learning new ways to be able to support my teams through Agile Methodology whether it is during daily stand ups or Retros. In addition, I have 8 years of project management experience in directing complex projects from concept to operational status. My experience also includes cross-cultural sensitivity, budgeting, reporting, monitoring and evaluation, problem solving and change communication. I am a creative Scrum Master/Project Manager with an extensive background in agile software development methodologies. Proficient in MS Office, and enterprise and agile project management tools. I also have experience in innovative digital media production and editing to create focused materials for projects and exhibits. I am fluent in French.

EXPERIENCE

Mercedes Benz, Sandy Springs, GA 06/2023 – Present

Scrum Master

Working for Mercedes Benz USA as a Scrum Master for three teams, implementing Agile Transformation, working directly with teams across the company to implement Agile Methodology. Work with Architecture team to develop pragmatic AWS cloud migration strategy.

Work with all component areas to remediate audit findings.

Develop plan, track critical and secondary audit finding and follow-up to ensure that all items are remediated ahead of schedule.

Work with Service Leads to verify, validate, and approve remediation of findings.

Work on various documents in preparation for the audit.

Facilitating the Agile Methodology, coaching on Agile best practices, and scrum ceremonies

Working with Service Leads, Scrum Masters to identify, document and implement various organizational standards.

Work with Agile Coach to create a roadmap and facilitate Agile transformation.

Work with other Scrum Masters to facilitate teams becoming self-organized, self-managed and coach the team in estimating user stories to ensure that they deliver work that can be completed in a two-week sprint.

Ensure the project team adheres to the Agile Project controls.

Ensure commitments to the sprint are delivered in line with expectations of time and quality.

Monitor various vulnerability reports and ensure that the outlined SLA is followed, and vulnerabilities are equally distributed to teams for fixes.

Provide clear communication on the resolution of incidents.

Assist with creating cloud migration strategy, defining delivery architecture, creating migration plans.

Act as liaison to support teams during migration.

Manage budget and responsible for Roadmaps, Trend analysis, resourcing, resource onboarding, and other Vendor Management Office functions.

Work closely with team members to constantly look for process improvement and better ways of solving problems by challenging the status quo.

Delta Airline, Atlanta, GA 11/2021 – 03/2023

Release Train Engineer/Scrum Master

Work for Delta Mobile as the delivery manager for 5 to 6 Pods of five developers to drive continuous improvement via facilitating engagements with Pods; assess the agility level of the program and push Pods to improve. Own the entire project lifecycle from beginning to end. Including the reviewing of all project plans, documentation, and reporting methods.

Work with the Platform and DevOps team on process improvement.

Use scorecards metrics to work with Pods to track and report benefits and impact of the program and disseminate success stories.

Manage team priorities and match same against agreed upon scope.

Communicate risks and statuses as well as mitigation strategies to client and account lead in a timely fashion.

Negotiate with other projects/teams/etc. for shared resources both for own needs as well as needs of others.

Solicit feedback from project team members for process improvements and communicate up and implement on a program wide level.

Engage directly with Scout Team to define mission value and prioritize work.

Lead and direct planning, tracking, and reporting all project milestones and release schedules.

Coach four Scrum Masters to increase their teams' understanding of Agile principles and process improvement. Work with Pods to meet their program objectives.

Facilitate Scout handoff of projects to Pods, and work with Pods to develop release plans.

Facilitate Agile Release Train (ART) ceremonies (SoS, Pod Sync, PO, Weekly Status Reports, program backlog refinement, etc.).

Set and manage project expectations with team and stakeholders including necessity for prioritized and properly defined backlog.

Drive program-level continuous improvement via retrospectives, Inspect and Adapt sessions, and constant demonstration of Kaizen mind.

Build trust with client stakeholders through timely, consistent delivery and be alert to any additional business needs and escalate as appropriate.

Attend and participate in Portfolio ceremonies as needed.

Document and monitor ART working agreements to drive consistencies across product teams.

Ensure strategy and execution alignment with ART and portfolio.

Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work.

Demonstrate active participation in the Product Delivery Community and provide meaningful input and guidance to others.

Drive continuous improvement and continuous integration with the use of Metrics.

Facilitate collaboration between the Pods, Scout, Business, and architects.

Work with Product Management and other stakeholders to help ensure strategy and execution alignment.

Humana, Louisville, KY 02/2021 – 11/2021

Scrum Master (Remote Contract)

Work with business to consolidate multiple projects into one single backlog to track progress towards meeting of goals, facilitate all Scrum Ceremonies, and coach team in Scrum Agile methodology.

Guide the team and organization on how to use scrum & agile practices and methodologies.

Coordinate a cross-functional Agile development team utilizing the principles and tools of the Scrum Framework.

Investigate old tickets in ServiceNow and work with team members to follow up and close.

Facilitate daily scrum, sprint review, and planning meetings.

Work with team in the refinement, splitting, estimating user stories.

Facilitate backlog grooming meetings, sprint reviews, demos, and retrospectives in a way that ensures full team’s engagement.

Coach the Scrum team in self-organization and working as a cross-functional team.

Identify user stories from multiple work streams and put them into a single backlog.

Coach and mentors team members on Scrum ceremonies and Agile principals.

Work on projects/matters of limited complexity in a support role.

Work with Scrum team, as well as internal stakeholders, to influence and drive decision making and support organizational project and team.

work on assignments that involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Exercise considerable latitude in determining objectives and approaches to assignments.

Work with product owner and department to prioritize multiple projects in the backlog.

Facilitate getting the work done without coercion, assigning, or dictating the work.

Facilitate discussion, decision making, and conflict resolution.

Assist with internal and external communication, improve transparency, and radiate information.

Support and educate the Product Owner, especially on grooming and maintaining the product backlog.

Provide all support to the team using a servant leadership style whenever possible and leading by example.

Assist with on-boarding of new recruits and created detailed on-boarding SOP.

Participate in technical meetings to get the lay of the land and better manage product backlog.

InterContinental Hotels Group (IHG), Atlanta, GA 08/2019 – 08/2020

Scrum Master

Lead the department Agile transformation. Provided coaching and shared best practices with team, Product Owner, and business analysts. Facilitated meaningful Agile discussions with BA regarding benefits of tracking efforts. Performed forecasting and pipeline management for MyLearning sprints.

Provided guidance/coaching to Business Analyst & Product Owner on estimating user stories.

Guided and Coached the Scrum Team and organization on how to use Agile/Scrum practices and values to delight stakeholders.

Met weekly with management to discuss project status update and wrote detailed reports.

Team leader and organizer by using Agile tools to help manage my teams.

Assisted with the delivery of MyLearning enhancements with an estimated 50 points per sprint in Rally.

Conducted Retros after every 2-week iteration and facilitated ad hoc demos.

Guided and Coached Scrum Teams on how to get the most out of self-organization.

Assessed the Scrum Maturity of the team and organization and coached the teams to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

Created/maintained MyLearning Backlog.

Recommended improvements and assisted in changes to best practices to help teams achieve higher levels of agile maturity.

Managed new MyLearning course request process in clarity and assign team members.

Worked collaboratively with Business and IT partner teams to support development and software delivery.

Conducted change management with business partners.

Development a communication plan to effectively communicate change to business partners, trainees, and management.

Utilize Rally tools to track velocity, Sprints progress. Created dashboards/reports for sponsors and stakeholders.

Used Rally to provide visibility to status Metrics, predictability, throughput, quality, impediments, and dependencies.

Coordinate with Product Owner and Business Analysts in prioritizing and estimating user stories.

Provided management weekly status updates, feedback, recommendations, and concerns in all relevant areas.

Monitor and update eLearning cost plan projections.

Served as a Project Managed for the IHG Riskonnect SSO API project – budget $50K with 6 resources.

Served as Project Manager for the IHG HBR SharePoint to API conversion project, - budget of $60K with 5 resources.

FedEx Supply Chain, Pittsburgh, PA 02/2019 - 08/2019

Scrum Master (Contract)

Facilitated PI planning with Product Owner, developers, and testers in preparation for the ART, and assist the team in reviewing, refining, and prioritizing the program backlog in SAFe Agile.

Managed two distributed teams of 6 team members each.

Coordinated with Product Owner and Scrum Teams in prioritizing and estimating user stories.

Coordinated communications with PO to get clarifications on the stories/requirements when needed.

Facilitated discussions in Sprint Planning for story estimation, capacity and sprint planning, backlog grooming and retrospective meetings.

Provided timely feedback to program team about progress to enable successful product release, participate Scrum of Scrum meetings with RTE, and support go/no-go discussions.

Knowledge and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, and Automated Testing.

Acted as a liaison between the business users and IT team by planning, organizing, and leading the analysis of intricate business problems.

Worked collaboratively with Business and IT partner teams to support development and software delivery.

Resolved team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum.

Mitigated all risks and issues “real-time”, executing resolutions on demand.

Created standard operation procedures to facilitate the onboarding of new Scrum Teams.

Worked with management to onboard new team members and provide orientation, coach new team in Agile principles and Scrum methodology.

Worked on data migration project moving data from legacy system to AWS using Kanban.

Tracked project performance, specifically to analyze the successful completion of short and long-term goals.

Reported impediments and recommended solutions to management.

Used Jira, Jira Align, Slack, Confluence, Excel, and Jira boards to provide visibility to status Metrics, predictability, throughput, quality, impediments and dependencies, and report preparation.

Participated in Scrum of Scrum meetings with the RTE and other SM.

Coordinated weekly meetings with other Scrum Masters aside of SOS to facilitate knowledge transfer.

Protected development teams from outside distractions, resolve and remove impediments and assist in maintaining focus on product backlog and delivery timeline.

Assisted Team in preparing for demo.

Created status update reports for the sponsors, main stakeholders, or department lead.

Held daily stand-ups. Lead scrum teams by enabling collaboration among team members, coach about SAFe Agile principles and Scrum methodology and act as an Agile Coach.

GRAVITAS CAPITAL ADVISORS, Washington, DC 03/2015- 02/2019

Scrum Master

Worked with business users and stakeholders in identifying and documenting User Stories for financial website and mobile applications.

Coordinated with the Project Owner in identifying and prioritizing user stories to identify those that would make up the Product Backlog, created and documented acceptance criteria, estimation, and prioritization for product releases.

Coordinated the Scrum Team in Daily Scrum Meetings, Sprint Planning Meetings, Sprint Review Meetings, Sprint Retrospective Meetings and Backlog Grooming meetings.

Lead Scrum Team in the development and support/maintain of website and mobile app.

Served as QA point to ensure that all the website functionalities translated to the mobile app.

Acted as a liaison between the business users and IT team by planning, organizing, and leading the analysis of intricate business problems.

Create status updates reports for the sponsors, main stakeholders, or department lead.

Partnered with software and system engineers to design, deploy, and maintain development/ staging/production environments in contractor and government data centers, including classified environments.

Met regularly with stakeholders to communicate priorities and changes.

Worked on data migration project moving data from legacy system to cloud using Kanban.

Protected development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog and project timeline.

Assisted with internal and external communication, improved transparency, and radiated information.

Used Jira and Jira boards to provide visibility to status Metrics, predictability, throughput, quality, impediments and dependencies, and report preparation.

Built relationship with Product owner and other stakeholders to facilitate team's interaction with them.

Mitigated all risks and issues “real-time”, executing resolutions on demand.

Continuously learned Agile/Scrum techniques and share findings with the team.

Helped team to solve problems rather than provide solutions.

Determined the workload of each member during each sprint so that maximum features are develop as early as possible.

Tracked project performance, specifically to analyze the successful completion of short and long-term goals.

Worked closely with SAFe team to gain working knowledge of SAFe and Agile Release Train.

Conducted weekly status meetings and wrote weekly reports.

Worked with Salesforce developers to configure Salesforce to meet the needs of the company,

Documented all the issues and deficiencies with the Salesforce features and recommended fixes.

Worked closely with the developer to ensure that all the issues were addressed and to customize Salesforce.

Met with customer to determine relevant features and prioritize release.

Planned and reviewed new features in sandbox with select users and super-users to make sure that all the features were functioning according to the requirements.

Interfaced with stakeholders to inform them of the progress.

DKW COMMUNICATIONS, Inc., Washington, DC 11/2012 - 01/2015

Scrum Master

Used agile project management methodologies to design, develop, and deploy a $5M+ portfolio of web- and mobile-based software projects for Federal agencies.

Supervised a team of five, managed and evaluated website development for the Automated Guidance Directive System. Evaluated software development and made recommendations for improvements for elimination of potential problem.

Served on working groups with executive-level leadership to ensure developed products and software met enterprise-wide needs and expectations.

Identified and mitigated problems, such as unexpected hurdles, ensuring on-time delivery of products.

Used Jira and Jira boards to provide visibility to status Metrics, predictability, throughput, quality, impediments and dependencies, and report preparation.

Led all facets of the project life cycle: project selection, proposal development, and level of effort estimation, utilization, cost management, implementation, support, and billing.

Partnered with software and system engineers to design, deploy, and maintain development/ staging/production environments in contractor and government data centers, including classified environments.

Worked on data migration from legacy system to AWS projects using Kanban.

Educated and reinforce scrum methodology and agile framework to team members.

Collaborated with Scrum Team to conduct and led Daily Scrum Meetings, Sprint Planning Meetings, Sprint Review Meetings, Sprint Retrospective Meetings, and Backlog Grooming meetings.

Protected development team from outside distractions, impediments, or team conflicts, and maintained focus on product backlog and project timeline.

DKW Communications, Inc

Project Manager, 03/2003 – 10/2012

Conceptualized, designed, and implemented the International Studies Partnership Program, specifically in the Democratic Republic of Congo, Nigeria, Mali, South Africa, and Swaziland funded by the Education for Democracy Development Initiative. This program succeeded in bridging the digital divide by linking six schools in Africa to six schools in the U.S. by building computer labs in five schools in Africa.

Traveled to country to work with participating schools on joint curriculum and the coordination of the exchange program activities. Monitored and evaluated computer labs construction and advised on hardware and software.

Advised executives, COTR on policies and procedures and possible risks.

Responsible for budgeting, assignment of personnel, supervision, and performance monitoring, serving as a single point of contact for the GSA/PBS COTR.

Met with stakeholders to take detailed briefs and clarify specific requirement of each phase of the project.

Worked with proposal team for renewal of contract, which included reviewing proposal, coordinating the production, financial proposal, assembling final proposal and supporting documents for submission.

ADDITIONAL RELEVANT EXPERIENCE

League of Women Voters, Washington, DC 09/1999 – 12/2002

Manager

Academy for Educational Development, Washington, DC 02/1999 – 09/1999

Program Associate

Management Sciences for Health, Arlington, VA 08/1996 – 02/1999

Program Associate

African Development Foundation, Washington, DC 02/1994 – 02/1996

Grants Analyst

Chemonics International, Washington, DC 08/1991 – 11/1993

Project Assistant

EDUCATION

Bachelor of Arts (BA), Black Studies

San Francisco State University, San Francisco, CA

SCRUM Master Certified

SAFe Scrum Master Certified

Other Skills

Microsoft Office Suite, Project, PowerPoint; Mac OS Page, Number, Keynote; Salesforce; Adobe InDesign, Photoshop, Illustrator; Final Cut Pro X; Video Camera Operator, Screen Writer, Story board, Photography, video editing, Salesforce. Project management software Rally, Jira, Azure DevOps, and VersionOne.

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