Clerical worker/Customer Service Representative
Resume:
Elkhart, IN
Lisa Moses
Professional Summary
Highly organized and detail-oriented professional with experience in a variety of commercial environments. Experienced in performing daily, weekly and monthly cleaning tasks, including sweeping, mopping, dusting, window washing and trash removal. Adept at operating a variety of cleaning equipment and machines, such as vacuum cleaners, mops. Proven ability to work with minimal supervision and follow established safety protocols. Trained in the safe handling and storage hazardous chemicals. Works well with demanding schedules to handle high volume of cleaning assignments. Proven track record of providing excellent customer service. Skilled in problem-solving and working independently or in teams.
Skills
Cleaning and sanitation Prioritization
Teamwork Collaboration
Waste removal
Experience
Elkhart General Hospital
Environmental Services Associate
Cleaned and prepared patient rooms, beds and gurneys in compliance with sanitation standards.
Removed trash and waste from assigned areas and transported to appropriate disposal, recycling areas.
Used infection-control procedures to protect patients and staff from cross- contaminations.
Swept, vacuumed using appropriate equipment and supplies to maintain cleanliness. Maintained caution when handling infectious waste. Completed checklists and documentation for work performed. Completed general cleaning functions in assigned areas according to established procedures and schedules.
Restocked paper items and other supplies in patient rooms. Dusted, polished and washed interior windows, furniture and fixtures. Followed policies and procedures regarding patient isolation. Mixed cleaning solutions with focus on safe and proper chemical handling. Reported broken or damaged equipment to supervisors and maintenance department. Collected and transported soiled linens to support laundry operations. Monitored housekeeping supply closet inventory and reported supply needs. Serviced facility bathrooms following schedule to clean, remove trash and restock supplies.
929 Oxford Street, Elkhart, IN 46516
*********@*****.***
Elkhart, IN
Jun 1993 Aug 2007
Elkhart, IN
May 2002
Mixed chemicals and detergents with proper attention to safety requirements and MSDS guidelines.
Notified management of necessary building or equipment repairs. Elkhart Wholesale
Clerical Worker/Customer Service Representative
Answered incoming telephone calls and provided information regarding store hours and location.
Exceeded expectations when assisting customers.
Delivered knowledgeable and friendly service when answering customer questions regarding pricing and availability.
Greeted guests entering or exiting store, answering questions, and directing to product locations or store departments.
Processed orders
Provided key information to supervisors regarding customer issues or complaints. Kept updated on available products, services and promotions. Managed time by prioritizing workload and juggling multiple tasks simultaneously. Referred customers to appropriate departments or personnel to swiftly resolve issues. Remained calm, composed and polite to deescalate aggressive customer behavior. Engaged with customers to understand needs, resolve issues, and answer product questions.
transactions Carried out basic bookkeeping procedures by completing business bank transactions. organized records, reports and files. Posted Payments
Education
Elkhart Central
GED: General Education
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