Philip E. Glover

***** **** ******* *****, *** Antonio, TX 78258

Linkedin.com/in/philipeglover

ad1lgt@r.postjobfree.com 323-***-*****

Property Development, Construction & Management

Senior Program/Project Manager, Strategic Planner, Merger & Acquisitions,

Data Center Build/Construction Specialist, IT Specialist

Real Estate, Information Technology & Retail Entrepreneur / Mergers &Acquisitions - IT Integration /

Strategic Planning / Organizational Change Management / Risk Resolution & Management / IT Software Planning, Development & Integration / Vendor Partnering & Management

Accomplished and goal-driven professional with a sharp business acumen and 15+ years’ success in a variety of industry silos and disciplines including; Real Estate Trend Analysis, Property Evaluation, Acquisition, Development and Management.

Industries: Finance, Brokerage, Insurance, Manufacturing, Oil & Gas, Health & Pharmaceuticals, Retail, Legal & Justice operations.

Data Center - Twelve (12) years Brick-and-Mortar and Cloud– primary and fail-over site design, buildout, hardware/software migration and post-delivery monitoring. Experience includes RFP Vendor Bidder’s Conference, Contract Negotiations, Vendor scoring and Selection, BOM Vendor Management nationally and internationally.

Business Operations and IT - Visionary leader with aptitude to create actionable strategic plans, identify and capitalize on specific opportunities, and drive organizations towards efficiency and sustainability. Dedicated operations management specialist with proven ability to implement industry best practices to enhance productivity.

Proven expertise in planning and executing complex organizational change using Prosci's Change Management’s ADKAR Model and PMI tools and standards. Expert presenter, negotiator, and businessperson; able to forge solid relationships with vendor partners and build consensus across multiple organizational priorities, levels and vendor partners.

Areas of Expertise:

Hands-On Strategic Planning & Management of Multiple & Simultaneous large Programs & Projects across the organization internationally

Commercial and Residential Real Estate, Data Center Build-out/Expansion/Relocation

Vendor Partner Communication & Management

Manage & communicate Quality, Time & Budget Pyramid

(PMO) Project Management Office Team Building & Leadership

Business Operations Management

Budget Administration & Budgeting

Contract Development & Negotiations

Turn-Key Software Development & Best Practices

Professional Experience

Real Estate Developer/Property Manager/Project Manager (15+ years) Simultaneous with IT Program/Project Mgt

Property flipping, new-build and renovation of commercial and residential real estate projects and managing rental properties in New York, Los Angeles and San Antonio.

Actively engaged in all facets of house flipping/renovation including; property acquisition, project design & objectives, General Contractor functions, sub-contractor selection/management and hands-on modifications and enhancements, staging & selling.

Managing rental properties including locating & relocating tenants, contracts and forms and other communication, rent collection, repairs & maintenance, & eviction litigation when necessary.

Selected Contributions:

Extensive real estate industry and property trend analysis for resale and rental properties in targeted areas. Working with residential and commercial real estate brokers to identify property selection criteria.

Selection of property candidates, negotiation and setting up a “deal” with ROI and master project plan.

Identification of funding streams, lending and investors to pitch the “deal” to investors and gain approval.

Prepare corporate structure, contracts, banking structure, insurance and reporting.

Manage all project facets and project plan including hands-on construction as necessary.

Make ready and Property Sale or Rental including tenant screening and lease agreements.

Monthly tenant and building management including tenant communication, relocation and/or eviction as appropriate.

Information Technology Program and Project Manager as Employee and Consultant (15+ years)

As employee or consultant, headed, managed and provided all aspects of IT program and project management up to $30mm+ across multiple industries & lines of business for mergers, acquisitions & software development for 6 of Fortune 50 companies.

As IT Director, Project Management Office VP, IT Budget Coordinator, Client Liaison and Sales Support, provided strategic leadership and results oriented delivery of complex organizational changes and software integration.

Selected Contributions:

Data Centers: Sr. PM - Seven data center builds/server relocation in free-standing & office building space with telecom vendors, cloud transformation, lease contracts/renewals & terminations, occupant relocation management. On-time/on-budget delivery with minimal organizational disruption in New York and Los Angeles within budgets of $10mm-$20mm.

Merger and Acquisitions: Strategic Planning, Business Analyst, Business Process Reengineering, budget designer/Mgr, ROI, contract negotiator, front-line & technical sales support, formal/informal presentations.

Software Development: Managed teams of 200+ internationally for; Business Process Improvement, IT Development and Integration. Developed turnkey business-critical software internationally for major corporations, including hands-on design, analysis, testing and implementation.

Vendor Partner Management: RFP, BOM, SLA, WBS, Communication Plans, Strategic Bus/IT plans.

Project Management Office: Developed Project Life Cycle, “Best Practices” and other “Methodologies”.

~ Industry Experience ~

Oil & Gas:

Tesoro, Inc. - Lead Project Mgr various projects in the Oil and Gas industry. Projects include; Citrix VPN to Cisco AnyConnect enterprise conversion for 4,000 end-users across the United States, Data Center Relocation from a brick-and-mortar facility to the cloud within a Managed Service Provider (HPE). Enterprise Content Management with OpenText for SAP, ARIS and WebMethods Tools environments established and tools installed/deployed to Tesoro enterprise.

Justice Systems:

Bexar County Courts - Program Director for a program consisting of 12 simultaneous “Tracks” or iterations for Agile/Scrum delivery, with a local staff of 10 and matrixed remote developers in Herndon, VA.

Direct/frequent interaction with CIO & Sr. IT Leadership, Bexar County Judges, Jail Management, County District and Civil/Criminal Court Mangers, District Attorney and elected officials. Direct daily contact Executive Leadership.

Stakeholder management, Team-Morale cheerleader and coach, $18m Contract and P&L/Invoice management, HR functions, Organizational Change Management and all PMO functions.

Developed and analyzed options to solve business problems working with business and technology partners across various divisions with conflicting priorities. Thorough analysis and documenting of “As-Is” and “To-Be” business processes, assuring that future-state is in alignment with business priorities, regulatory, SOP’s and legacy system interfaces through gap-fit analysis and Adaptive Analysis hands-on training.

Lead strategic planning for this complex program and creation of all deliverables including; Problem Statement, Scope Statement, SOW, WBS, RASCI Diagram, Agile/Scrum Project Plan using MS/Project with Critical Path and Cross-Project dependencies, Risk Management Plan, Issues and Action Items, Program Change Management, and Meeting Cadence Structure with escalation procedures. Weekly, Monthly and Quarterly Reporting to all affected parties.

Program-Standard project lifecycle artifacts are a best of breed using industry best practices including; PMI, ISO, CMMI and Fortune 100 company standards.

Banking:

IndyMac Bank - Data Center Project Mgr/Data Center Operations/Infrastructure – Responsible for a highly visible and aggressively scheduled $11mm project to acquire/renovate a data center in La Mirada, CA. Responsible for the IT conversion and relocation of the existing data center from Pasadena. Real Estate and IT project teams included senior staff, consultants, third party vendors and contractors using SharePoint repositories. Total complement included; General Contractor, Engineers, Architects and Sub-Contractors plus approx. 20 FTE’s. Duties included:

Budget planning/mgmt., Purchasing & Contract Admin with SAP HR, Payroll & Financials, Sarbanes Oxley, SAS70

(PMO) Project Management/Meeting Coordination/Project Management Interface

Project Planning and Monitoring and Project Level Team Coordination

Technical Design and Oversight - Monitoring/Performance Reporting

Project Sponsor, Steering Committee and Business Unit Interface

RFP/RFQ and Vendor Alternative Evaluation and Selection

Information Lifecycle Management (ILM) policies used to direct data storage and recovery

Chase Manhattan - Y2K Program Mgr (PMO), Strategic Business Planning and Daily Operations - Coordinated and managed Year 2000 conversion efforts for the Global Funds area with 185 bank systems and team of 20+ direct reports and 200+ individuals. Systems comprised 35 million lines of internal and vendor code in 6 data-centers, 3 subsidiaries, a Mid-Western location and Bournemouth, England. All forms of technology: P/C, Midrange (AS400) and Mainframe.

Daily Operations Oversight & Strategic Planning Coordinate Project Activities/Project Planning/ Schedule.

Coordinated/managed issues for acquisition of Texas Commerce Bank: Audits, Risk Mgmt, Bus. Continuity and QA.

Software and Hardware Inventory Management & Reporting.

Vendor Liaison/Information Conduit/Facilitate Communication between Product Clusters.

Construction and Testing Strategy, Methods and Guidelines.

Presentations to individuals/audiences, Sr. Mgt Exec/Sr VP’s, Auditors, Attorneys and Systems Developers.

Designed, programmed and maintained a MS/Access database of all project activity.

Citibank – AVP and Sr. Business Analyst, Tech Mgr and developer of two major systems - Domestic Commercial Loans “Citiloan” providing business information for loan structures and sell-offs. Lead analyst for upgrading ATM touch-screen back-end transaction processing for US and Hong Kong. Managed teams of 20+ developers and analysts.

Manufacturers Hanover Trust - Consultant/ Sr Analyst responsible for redesign of Master Trust. In-depth study, system/program specs for conversion from COBOL/VSAM to DB2/SQL/QMF database batch feed of Security Info & Customer Info files. Analysis & support using business knowledge of Stocks, Bonds, Options and Futures. Feasibility study/functional analysis to automate Lock Box & Domestic Collect Depts. Detailed review of current business functions, alternatives developed and evaluated various software vendor proposals thru RFP. Business review of Letter of Credit, Bankers Acceptances, Commercial Paper & Funds Transfer.

Insurance:

New York Life-Long Term Care - Corporate VP of Program & Project Management for New Product, LTC Rate Refresh, Claims Administration, Policy Generation and other projects with regular contact on all levels of the organization including Sr. Executives (Sr. VP, COO, CIO, Business and IT VPs). Vendor contract negotiations, vendor management, data center configuration planning including telecom, VPN, hardware & software, & capacity planning across multiple data centers.

IT Budget Coordinator $25m, Contract/SOW/Vendor Invoices, Vendor selection coordinator including coordinating RFP/RFQ, vendor bids, KT Analysis, vendor on-boarding and planning.

PMO Vision Quest project standards team. Program-Standard artifacts are a best of breed using industry best practices including; PMI, ISO, CMMI and Fortune 100 company standards.

Waterfall/Iterative Life Cycle with matrixed on and off-shore resource management in “Round-the-Clock” development cycle with resources in Sri Lanka, Bulgaria, New York and Texas.

Technology: .NET, Pega, VB, Mainframe Legacy, Lotus Notes, SharePoint, Clarity.

Lead strategic planning for this complex program and creation of all deliverables including; Problem/Scope Statements, SOW, WBS, RASCI Diagram, Agile/Scrum Project Plan using MS/Project with Critical Path and Cross-Project dependencies, Risk Management Plan, Issues and Action Items, Program Change Management, and Meeting Cadence Structure with escalation procedures. Weekly, Monthly & Quarterly Reporting.

Stakeholder management, Team-Morale cheerleader and coach, Contract and P&L/Invoice management, HR functions, Organizational Change Management and all PMO functions. Responsible for “Triple Constraint” of cost, scope, time.

Develop and analyzed options to solve business problems working with business and technology partners across various divisions with conflicting priorities. Thorough analysis and documenting of “As-Is” & “To-Be” business processes, assuring that future-state is aligned with business priorities, regulatory, SOP’s and legacy system interfaces.

MetLife Investors – Merger/Acquisition - Sr. Project Mgr for Application Development Dept - Daily contact with all company staff and management to CEO and CTO.

Responsibilities include PM for multiple national projects within MetLife enterprise including Sarbanes Oxley review.

Annual IT budget/data center and network planning, Traveler’s Insurance merger in Hartford CT, Data Center Design, Configuration and Relocation from Irvine to Scranton, PA, using Information Lifecycle Management (ILM) to categorize specific data recovery, Claims/Property/Casualty System merger/upgrade.

PM for office facility relocation from Newport Beach, CA to Irvine, CA including new data center and relocation of all equipment to new data center with full fail-over and regression testing. Relocation affected 150+ staff/executives, supplies, conference room and office equipment, and document storage. Convert from SalesForce.com to iContact, Long Term Care (LTC) integration, Enterprise Project Management System, LotusNotes conversion,

Technology: LotusNotes, SharePoint, VB.NET, JavaScript, object-oriented Oracle platform.

On and off-shore (India) testing vendor model. Business Conservation, BD/DR, Document Scanning, CRM, eBusiness (iContact) and over-all project priorities/tracking for Application Development, Communication network, telephony, Video Conf. and IT infrastructure design/implementation.

Significant business operations interaction with customer inquiry mgt related to claims, billing & actuarial pertaining to annuities & whole life.

Security First Group (SFG)/MetLife - Merger/Acquisition - Program Mgt Office (PMO) for SFG/MetLife merger. Daily contact with all company staff and management to CEO. Responsibilities include Data Center build, internal and external client liaison at all corporate levels, project initiation and oversight, project status monitoring, statistical assessments, formal project reviews of business operation, site development, Legal, Auditing, etc. Direct interface to locations in Denver, Des Moines, Tampa, Boston, etc. Best practices initiator/presentation Mgr for project aspects including operational flows & monitoring. coordinated & managed issues related to software merger. Documented workflow & decision support, business process reengineering to reallocate existing systems & business functions to MetLife “centers of excellence”.

MetLife and ChaseMellon - Merger/Acquisition - Demutualization project was historically the largest project of its kind worldwide and created a public offering (IPO). Subsequent Transfer Agency responsibility for coordination and project management of Program Management Office (PMO) and Information Technology (IT) Teams, numbering 50 individuals, at ChaseMellon and interface to Program Office and liaison to Metropolitan Life IT Teams. Responsible for spearheading various SWAT teams and coordinating resources in a variety of business and IT project deliverables under an extremely aggressive time-table, project planning, personnel hiring, responded to internal/external audits, and regular reporting to sr. management. Coordinated and managed Audits, Risk Management, Business Continuity & Quality Assurance.

Equitable Life Assurance Society N.Y – Project Mgr/Analyst/Programmer - Established claims processing & data center in Bethlehem, PA, networks with connectivity to NY central data center. Analyst for Claims, Group & Individual Pension. Analyzed database packages relative to pension processing. Programming for Long Term Care (LTC), Data Collection/system analysis & programming. Coded various programming languages & operating system platforms based on client needs; AS400, SQL Server, Oracle, Unix AIX and PowerBuilder. Consultant/ Sr. Analyst for Group & Individual Health products and Incentive Life. Responsible for Graphics Package analysis, research, design & production of computer tutorial.

Auto Manufacturing:

Toyota and Honda Motor & Finance Corporations - PMO Mgr, Sr. Project Mgr for the Enterprise Project Office with staff of five PMs with oversight and management of the Honda Project Management Office (PMO) including quality project delivery, PM communication, Strategic Planning, SOX and SOP98.

PM for Web Cloud based National Common Regional Market Quality (CoRe MQ), Vehicle Export, SRC/SCM Serena ChangeMan project, and Asset Management for hardware and IT contracts in all AHMC locations. Matrixed staffing with dedicated and shared resources.

Technology: Lotus Notes, SharePoint, Serena ChangeMan, HP Quality Center applications and KwikTag Document Imaging Software and all Testing/Quality Assurance activities.

Established/facilitated JAD Sessions creating As-Is and To-Be workflows, Business Requirements & ROI, Use Cases, WBS, ReqPro Traceability Matrix, and RFP/RFQ vendor selection.

Hire/manage team of 35+, maintain project plans and budgets using RAD Methodology, LotusNotes, Agile/Scrum, WebSphere Business Modeler, ReqPro, Visio, MS/Project, Testing/Quality Assurance, comply with Sarbanes Oxley. Taught courses in Use Case and JAD Session methodology to American Honda Motor and Finance Corporation, IT and Business staff including PMO Director and PMO Staff.

Technology: LotusNotes, SharePoint, Clarity, WebSphere Business Modeler & Process Management, Testing/QA.

Toyota Motor Services & Toyota Financial Services - Sr. Project Mgr & Advisor for concurrent projects including deployment of factory installed XM Radios & Telematics, General Accounting/Expense Reporting, Dealer Incentives.

Project/Technology: Agile/Scrum, LotusNotes, eVehicle Web-based Auto Orders

RFP/RFQ vendor selection, PM for team of 75, maintain project plans and budget & ROI using Blueprint, Rational, Clarity/Niku Open Workbench, comply with Sarbanes Oxley, Enterprise Service Bus (ESB) for data access, Testing/Quality Assurance, validation and conversion. On and off-shore (India) development and testing vendor model. Successfully completed 3 large strategic and highly visible projects and initiated a third project within 14 months.

Program Mgr for National Retail Loan Application System affecting all US Dealerships and Regional Service Centers. Vendor-developed (Fidelity Info. Systems (FIS)) software with 70% retrofit required for automated web-based loan application, bureau credit checking, discounting and decision support VB.NET, JavaScript, object-oriented SQL Server platform. Enterprise Project Management System used throughout. Total staff in US of 80, testing team India of 25 and UAT 20 testers. Maintained a budget of $8MM per annum using LotusNotes, Clarity/Niku Open Workbench.

BMW of North America, Inc. Parts & Motorcycles Sr. Systems Mgr. National Parts, Logistics/Inventory Systems and SAP HR, Payroll & Financials with a staff of 20+ Sr. PA's, Sr/Jr. Programmers. Extensive 1-year+ project to install SAP HR, AP, AR, Expense and General Ledger. Coordinated and managed all issues related to Audits, Risk Mgt, Business Continuity and QA. Logistics systems provide automated and manual order entry, fulfillment, shipping and tracking, inventory mgt, statistics & control of two warehouses. Instrumental in designing/constructing the first distributed client server system within BMW for Parts Pricing. Formal vendor bidding process RPP/RFQ/vendor selection. As JAD Facilitator & Tech Mgr, system designed/ delivered within budget in 8 months and is now BMW corporate standard. Development costs recovered within one year. Directed/supervised installation in Europe and the Far East allowed BMW to gain millions in profit, placing it ahead of competition. Extensively traveled, counseled, managed and trained staff in the US, France, England, Germany & Italy.

Pharmaceuticals:

BOC Group and Bristol Myers, Warner Lambert, Pfizer, Consultant/ Project Mgr/ Senior Analyst prepared system specs for a new Purchase Order system linking to A/R, A/P, and General Ledger. Responded to an RFP for a PC and Mainframe based Executive Compensation System. System tracks security prices of participant portfolio account that hold securities/mutual funds, prepares annual statements, IRS reporting, canned/ad hoc reports. System and program specs, test plan, performed all DBA work including database coding, reports and prepared screens for initial data entry. Responsible for JIT manufacturing & inventory mgt process for Walmart and K-Mart clients. Prescription Rebates Sr. P/A coding DB2/SQL/QMF and COBOL2/CICS on-line and batch programs for a prescription rebate system. Prepared program specs for programming staff. Extensive hands-on system and program development.

Sales Systems Senior Project Analyst and Field Support – Developed/maintained in-house MRP system using CICS-VSAM. Designed/coded databases in a National Sales System using NOMAD language under VM/CMS. Provided reports to National Marketing team. Lead analyst in specifications for an on-line Purchase Order and Warehouse Inventory system. Tools included Yordon, SAS, RELAY Gold, LOTUS, R:BASE.

Brokerage:

Cocoa/Coffee/Sugar Exchange - Sr. Business and Technical Analyst/Developer - Constructed a fail-safe transaction processing system for Commodity Exchange in order to support high-volume floor-trades.

Drexel/Burnham/Lambert - Mortgage-Backed Securities - Business Analyst & Tech Support for many new development and conversion projects. Heavily involved with all business aspects including a trade settlement project involving several departments. Converted from manual testing to automated CICS workstation testing tools including SAS and others.

Retail:

Bloomingdales Bros. Dept Mgr, Personnel Dir, Mgr. Computer Ops, Personnel & Records/Time Keeping and Mgt Liaison to Store-worker’s Local 3 Union. Began as computer operator and promoted to shift supervisor and then to Operations Mgr. In charge of computer operations and I/O support for both IBM and POS systems. Second major promotion to programmer/analyst/team leader responsible for all phases of development and maintenance of two Payroll systems while supervising a staff of programmer/analysts. Assisted in system specs of a Warehousing system with links to Purchase Order, A/R, A/P and General Ledger systems. Responsible for installation of automated tape librarian system. Designed and modified new/existing systems: A/P, A/R, G/L, Audited Sales and various Merchandise systems.

Education & Credentials

Bachelor of Science in Business Administration, Marketing & Math - • New York Institute of Technology – Manhattan Campus

PMI Member, Certified Executive Coach, Toastmasters

Coast Guard- Telephone/Teletype, Electronics, SCUBA

Fluent English, some knowledge of Italian, German, French and Spanish

Software, Hardware, Operating Systems & Databases

TOOLS: MS/Project, MS/Office (Outlook, Access, Excel, Word, PowerPoint, Visio, Schedule+), SalesForce.com, PeopleSoft Contracts, SAP HR, Payroll & Financials, Agile/Scrum, Enterprise Project Management System, PMLC/SDLC, Project Analytics, Lotus Notes, Crystal Reports, QuickBooks, PMBoK

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