**** ** ********** ***, **** Orchard WA *****

360-***-**** ad1lgp@r.postjobfree.com

JANEL M. STRUWE

HIGHLIGHTS OF QUALIFICATIONS

Highly motivated, computer skilled, hands-on professional with a proven record of administrative compliance and customer service excellence.

Versatile administrative support skill set developed through experience as a Medical Records Technician, and Front Office Dental Receptionist.

Demonstrated ability to ensure efficient business operations through effective communication, organization, and time management methods.

Anticipates and coordinates with internal and external customers to resolve problems efficiently and accurately to meet schedule obligations and mission objectives.

Completes tasks and responsibilities with focus on quality and confidentiality.

Highly proficient with Microsoft Office suite to analyze and prepare presentations and correspondence.

PROFESSIONAL EXPERIENCE

05/2016 – Medical Records Technician

Present Kitsap OBGYN PLLC Silverdale, WA

Compiles, processes, and maintains medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements and in keeping with company standards and policies.

Reviews and completes patient alerts & documents, annotating relative notes prior to forwarding on to medical team members.

Responsible for maintaining manual and electronic filing systems; filing patient charts and other medical documents as well as reviewing records for completeness, accuracy, and compliance with regulations.

Resolves and clarifies codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors and medical team members.

Efficiently assists in preparing, reviewing, and retrieving patient medical records for physicians, technicians, and other medical staff to ensure actions were timely, correct and in accordance with applicable orders, regulations, and office policy.

Received and processed referrals and provided information and assistance to customers, the public and others.

Responded promptly and professionally to customers regarding patient disputes ensuring accurate and timely resolution.

Processes patient admission or discharge documents.

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Janel M. Struwe 360-***-**** ad1lgp@r.postjobfree.com

PROFESSIONAL EXPERIENCE (continued)

01/2010 – Front Office Receptionist

08/2010 Kitsap Implant and Periodontics Port Orchard, WA

Performed receptionist functions; preparing and maintaining all associated electronic records, correspondence, reports, files and historical data in support of daily business operations at a high volume Dental Practice.

Demonstrated the highest level of integrity when managing the disposition of memos and administrative documents that contain personally identifiable information (PII) and subject to privacy act requirements.

Prepared and maintained daily appointment and service schedules, resolving potential and actual sources of delays or conflicts.

Researched and resolved vendor invoice and production schedule disputes to maintain a high level of operational effectiveness.

Accountable for contacting customers to reconcile outstanding payment balances and reducing delinquency for assigned accounts.

Maintains employee files and correspondence ensuring all data is handled with strict confidentiality.

Performs administrative accuracy audits and causative research, reporting trend/failure analysis and recommendations to optimize resources and ensure organizational readiness.

Responsible for maintaining all labor & Industry permits to ensure business practices remain in compliance with Federal, State, and local laws.

Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues.

Assisted the Office Manager with communication and correspondence between all functional teams with regards to operations and production.

Assisted with planning, organizing and developing briefings and presentations for managers and subordinates on problems, resolutions, and business accomplishments.

Organized and coordinated business events for company gatherings and charity events.

EDUCATION

Everest College Dental Assistant Certification Port Orchard, WA

Olympic college General Studies Bremerton, WA

Olympic High School General Studies Bremerton, WA

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