Judith Hurtado

Miami, FL ***** 954-***-**** ad1lgf@r.postjobfree.com

Executive Profile

Results-driven Senior-level Executive Management Professional with diverse experience in both financial and clinical operational functions for the start-up, development, management, integration, and expansion of healthcare practices A catalyst for change and a results-driven individual facilitating the improvement of processes and operations. Proven success resulting in increased revenue and profitability, decreased costs, and achieving quality outcomes through a variety of strategic-level initiatives. Bilingual: English and Spanish. Other strengths encompass:

© Medical Practice Management & Administration © Healthcare Delivery Systems © Budget/Fiscal Management

© Strategic Planning & Operational Direction © Managed Care/Contracting © Practice Integration

© Process Improvement/Best Practices © Physician Recruitment/Compensation © Staff Administration

© Billing, Collections and Reimbursement © Client Partnership Development © Organizational Development

© Insurance Laws and Reimbursement © Niche Marketing © COVID-19 Compliance

Professional Experience

Chief Operating Officer for Three Practices Owned by the Same Owner 2015 - Present

Proactively recruited to open 3 health care practices and direct ongoing operations of facilities with 100+ staff generating $9.4MM+ annually. Responsible for strategic planning, budgeting, new practice buildouts, licensing, hiring staff and physicians, credentialing, operating procedures, marketing, best practices, continuous process improvement initiatives, procurement, human resource management, regulatory compliance, and P&L. A highly visible position with a diverse span of responsibilities critical to the company's long-term market position, operating efficiency, and bottom-line performance. Report directly to the CEO and involved in future strategy, policy, operational, and financial decisions.

All Pro Orthopedic and Sports Medicine (2015-present)

Opened the first location in 2015 and started with one physician. Opened 5 more locations and established all standard operating policies, procedures, and protocols.

Grew company revenues from $80K per month to over $575K per month and from 5 employees to 45.

Emphasis on developing high standards of practice, evaluating patient care for effectiveness, and implementing necessary changes to workflows and policies to achieve operational excellence.

Advise physicians and office managers on best administrative practices for streamlining workflow and optimal staffing.

Evaluate processes to identify opportunities to improve performance and quality of operations.

Meet with hospital management team and accountants to setup employee benefit packages and retirement accounts.

Streamlined operations and automated systems resulting in an 18% decrease in operating costs.

Established a new call center set with 10 employees.

Instituted Salesforce to assist in tracking our marketing department.

Plan and coordinate, radio, TV, marketing campaigns including tracking and developing new ideas to promote the practice. Develop protocols and logistics for all marketing representatives and track all sales and leads.

Conduct credentialing and contracts for commercial plan, hospitals, and surgical centers.

Coordinate transportation logistics for all legal patients.

Surgery Services of South Florida (2017-present)

Opened this surgical practice in 2017 which rents OR time in various locations for pain and orthopedics surgical procedure.

Support the philosophy, goals and objectives of the practice and contribute to quality management processes.

Evaluate processes to identify opportunities to improve performance and quality of operations.

Coordinate financing for surgeries and work with several law firms to negotiate all patient balances.

Order supplies for surgeries and coordinate with multiple ORs to schedule all surgeries.

Work with accountants in filing tax returns.

Collaborate with hospitals and negotiate rates for cash paying patients.

Plan and coordinate, radio, TV, marketing campaigns including tracking and developing new ideas to promote the practice. Develop protocols and logistics for all marketing representatives and track all sales and leads.

Conduct credentialing and contracts for all facilities under contract.

Coordinate transportation logistics for all patients.

Grew the company from $800K in its first year to over $2.5MM for FY2021.

Judith Hurtado Page Two

Professional Experience

All Pro Medical (2018-present)

Opened this pain management practice in 2018 with one part-time physician seeing 80 patients a month.

Grew the practice to two physicians and 2 Nurse Practitioners seeing over 600 patients a month.

Currently the office is doing over $100K a month in collections. Projections for FY2121 will be to hire a second physician and open another location.

Designed, led and implemented SOPs and protocols including patient service level standards.

Established metrics to measure employee performance including annual appraisals and succession plans.

Trademarked the company and developed the company’s tag line and slogan.

Built the franchise and positioning it to sell it as a concept to physicians and/or business owners.

Instituted MMIP reporting to Medicare to ensure all target measures were accomplished.

Plan and coordinate, radio, TV, marketing campaigns including tracking and developing new ideas to promote the practice. Develop protocols and logistics for all marketing representatives and track all sales and leads.

Conduct credentialing and contracts for commercial plan, hospitals, and surgical centers.

Coordinate transportation logistics for all legal patients.

Chen Medical 2008 - 2015

n Center Manager

Accountable for managing daily operations of a healthcare practice with emphasis on driving revenues and patient volume while lowering costs and decreasing collection times. Responsibilities included marketing, fiscal results, operations, clinical quality, customer service, policies/procedures, scheduling, patient referrals, inventory control, billing, A/R, reporting, audits, and payroll. Directed a staff of 36 including 6 physicians in 5 specialties generating annual revenues of over $1MM.

Oversaw and improved operational systems, processes, and policies in support of the organization’s mission.

Ensured all protocols were followed to maintain the center in compliance according to all measures.

Created and organized an efficient workflow which resulted in decreasing expenses, increasing productivity, and growing revenues for all year employed.

Designed and implemented a policy and procedure manual for the facility to improve operational quality, productivity, and efficiency.

Maintain a efficient work flow for all doctors and staff at the center.

Luxury Services of South Florida 1998 - 2008

n Owner/Operator

Founded and developed a commercial cleaning company from the ground up. Administered and directed all aspects of daily sales, marketing and business development initiatives including operational plans, negotiating contracts, inventory control, customer service, environmental services, quality assurance, and budgeting. Hired, trained, and managed a staff of 85.

Formulated selling strategies to ensure market optimization and position company to capture leading market share.

Rapidly grew the business from 12 employee to 85 and sales revenues to more than $2.5MM with 35 contracts.

Developed all company operating codes and labor, environmental services, safety and performance standards.

Built an outstanding reputation in the industry for quality and serviceability, resulting in repeat and referral customers.

Major clients included The Four Seasons Brickell, The Mondrian Hotel, The Shore Club, The Delano, and The Clevelander.

Negotiated the sale of a profitable, thriving business while relocating.

Education and Training

Bachelor of Business Administration Degree

St. Thomas University

Technical/Computer Skills

MS Office Adobe Multimedia Suite MS CRM QuickBooks Proficient in PC and Mac platforms

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