James Tian

647-***-**** / ad1lgd@r.postjobfree.com

Looking for: CRM Architect / Senior Consultant / BSA Professional

Qualifications

●10+ years of professional experience (including requirements analysis, solutions provision and project implementation crossing multiple industries) using a variety of Dynamics versions: 2011/2013/2015/2016/365 in customization of Microsoft Dynamics 365 and Power Platform Solutions.

● Projects delivered using Dynamics 365 and Microsoft Ecosystem, including Azure, Power Platform, Power BI + Analytics, Office 365, SharePoint, Business Central/NAV, Dynamics GP, and SDLC methodology including Agile/Scrum, Incremental/Iterative, Waterfall.

● Expertise in Dynamics 365, Dynamics CRM, Power Platform solution, and architecture design, based on platform digital strategy solution architecture.

● Data delivery in MySQL, MS SQL Server, SQL/T-SQL, OLTP/OLAP, ETL (SSIS) tools, SSAS/SSRS, Power BI/Tableau.

● Project delivery methodology: Agile, Scrum, Incremental, Iterative and Waterfall.

● Microsoft certified power platform solution architect.

● Business strategist; deep engagement in multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.

● Migrate the company system to cloud and sales volume dramatically increased to $9 Billion in 2021.

● Strong team player; Excellent communicator and presenter; leverages technical, business, and financial acumen to communicate effectively with all levels of management, stakeholders, and development team.

Employ History

Lead Business System Analyst Bay Street Group INC. Toronto, ON 2016.1 To Now

● Lead requirements gathering workshops and create detailed requirements documentation.

● Lead the definition of user stories and end-to-end process definitions that form the backbone of the D365 CRM/CE and Power Platform deployments.

● Collaborate with the technical team throughout the implementation to ensure successful delivery of the project.

● Stay current on Dynamics 365 for Engagement and related technologies, particularly Power Platform and Azure cloud technologies that support the solution.

● Leading and delivering through the lifecycle of a Dynamics 365 solution implementation through the Assessing, Designing, Developing, Deploying and Operationalizing stages with onshore and offshore teams.

● Designing and integrating business processes and data flows between D365 applications and other applications, such as back office/ERP/Office 365/other Line of Business applications.

● Dramatically improved sale volume from $0, when the enterprise was founded, to $9 billion in 2021, finished more than 10,000 transactions in 2022, and expanded to more than 1,200 agents serving 10,000+ clients and customs.

● Leverage Business Intelligence and analytics to measure the performance across the enterprise.

● Provide in-person training sessions, one-on-one coaching, and training videos for staff and agents that lead to an increase of 50% in user adoption.

Technologies: Office 365, Dynamics 365, CRM (Customer Insights, Sales, Marketing, Customer Service, Field Service), Power Platform (Dataverse, power apps, Power BI, Business Central), Azure, Power BI, portal, SharePoint, Dynamics Business Central, SQL server, Plug-in, Activites.

Business Analyst New Oriental Education & Technology Group INC. Tianjin, China 2007.8 To 2015.12

● Developed and documented business requirements as new requirements arise.

● Deep engagement in the digital transformation process and system optimization within the enterprise recruiting students, arranging classes, and allocating teachers and classrooms.

● Led the implementation of Microsoft Dynamics, including different departments' requirement analysis, business process redesign, system configuration (including workflow, Microsoft flow, business rules, business process flow, custom views/forms/fields/entities, establishing relationships, security model, document/email templates).

● Advising on complex MS Dynamics 365 business cases and proposing solutions based on Microsoft Dynamics 365, 3rd parties and customizations.

● Working closely with Functional Solution Architects, PMO and client IT teams to architect technology solutions to meet all departments' needs;

● Implement Dynamics Field Service, SharePoint and Power Platform Portal to work with 700+ learning centers, almost 200 third-party distributors and 20,000+ teachers in 80+ cities, to automate the process of providing safe and efficient execution of works.

● Improved revenues by 30% by implementation of CRM Solution.

● Assisted with the integration of Dynamics CRM with partners’ websites to achieve a more complete picture of staff’ and teachers’ interactions with partners.

Technologies: Dynamics CRM 2013/2015 (Customer Insights, Sales, Marketing, Customer Service, Field Service), Azure, Power Platform, Power BI, portal, SharePoint, Dynamics Business Central, OLTP/OLAP. Profiles

Education: Honours Engineering Tianjin Normal University, China 2003.9 To 2007.7

● Honours Computer Engineering

● Minor in Law

Certifications:

● PL-600_Microsoft Certified: Power Platform Solution Architect Expert, Certification number: I652-0778

● MB-210_Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Certification number: I653- 5352

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