MONICA RICKERT

West Linn, OR ***** 503-***-**** ad1lfr@r.postjobfree.com

Professional Summary

Focused customer relations professional skilled in customer relationship development and attention to detail. Accomplished in providing unsurpassed support to demanding customers. Offering many years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills

Complaint resolution

Multi-line phone talent

Recordkeeping strengths

Creative problem solving

Medical terminology knowledge

Type 35 wpm

Service standard compliance

Good listening skills

Versed in Office and Explorer

Work History

Homecare Worker 06/2017 to Current

DHS Aging And People With Disabilities – Oregon City, OR Maintained clean, safe and well-organized patient environment. Helped clients with hygiene-related tasks.

Ran errands for customers, including shopping, and picking up other necessities. Remained alert to problems or health issues of clients and competently responded. Performed household tasks.

Assisted disabled clients in any way necessary to facilitate independence and well-being. Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Help Desk Support Specialist 12/2020 to 09/2022

Adecco Staffing – Beaverton, OR

Provided support and clarification for agents and callers regarding data breaches and class action lawsuit mailings for the company Epiq

Logged activities in tracking system to maintain accurate, timely records. Patient Care Secretary 01/2010 to 01/2011

Odyssey Hospice – Beaverton, OR

Organized paperwork such as charts and reports for office and patient needs. Reviewed incoming documents for completeness.

Tracked nursing staff schedules as directed.

Arranged for durable medical equipment delivery and retrieval as necessary. Monitored emails and faxes for pertinent information. Maintained patient charts.

Ordered medical supplies.

Home Hospice Worker 02/2009 to 01/2010

Odyssey Hospice – Oregon City, OR

Employed mobility devices and transfer equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries. Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Certified Nursing Assistant 04/2002 to 02/2009

Marquis Care At Oregon City – Oregon City, OR

Assisted patients with mobility needs.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Answered call lights and supported patient comfort and safety. Supported ambulation and physical therapy needs by conducting planned exercise routines. Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

Certified Medication Aide 09/2006 to 11/2008

Marquis Care At Oregon City – Oregon City, OR

Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Increased medication knowledge and medical terminology prowess through consistent research and continuing education.

Administered prescribed drugs to high-volume patient caseload. Reported changes in patient status regarding drug therapy. Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships. Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.

Education

GED

Clackamas Community College - Oregon City, OR

Graduated with honors

Business Management

Clackamas Community College - Oregon City, OR

2 years towards Business Management, including computer classes. Medical Insurance Billing And Coding Diploma

Everest College - Portland, OR

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